Test A Flashcards
In relation to the Federal Unemployment Tax Act, why should a practice manager maintain excellent employee records for employees who quit?
A. Because it is often the manager’s responsibility to refute unjustified unemployment claims
B. Because it is part of a manager’s job duties
C. Because the law requires that the records be kept for five years from the last day of employment
D. Because high number of claims will only trigger an audit of the records
A. Because it is often the manager’s responsibility to refute unjustified unemployment claims
When a doctor delegates laboratory tests to a skilled technician, what is being increased?
A. Repetition and skill in the technician
B. The use of trained technicians
C. The doctor’s productivity
D. Confidence and teamwork in the doctor
C. The doctor’s productivity
If an employee has health insurance through the practice, what assures the employee of the opportunity for continuing health coverage after quitting or being terminated?
A. Social Security
B. Health Insurance Portability and Accountability Act
C. Consolidated Omnibus Budget Reconciliation Act
D. Medicare
C. Consolidated Omnibus Budget Reconciliation Act
Which focus areas should be included in the written standards of care for the internal hospital image?
A. Merchandising, public restrooms, hallways, and exam rooms
B. Merchandising, sterility, cleanliness, and function
C. Reception area, waiting room, exam rooms, and surgery rooms
D. Waiting room, reception area, public restrooms, and hallways
B. Merchandising, sterility, cleanliness, and function
Why is it important for managers of a veterinary practice to strictly enforce practice standards related to telephone communications?
A. It maintains the quality and consistency of customer service.
B. It encourages staff to resolve customer service issues creatively.
C. It prevents clients from receiving inaccurate information.
D. It increases staff efficiency and productivity.
A. It maintains the quality and consistency of customer service.
Which management training technique yields a high success rate?
A. The showing method
B. The role playing method
C. The discussion technique
D. The telling method
B. The role playing method
The practice has a DVM out on temporary leave and to meet client needs, the practice has hired a temporary full-time DVM for the length of the leave. The new DVM is paid a daily rate and has the right to pursue other jobs providing it does not interfere with their full-time work schedule with the practice. Is the new DVM an independent contractor, or an employee?
A. Independent contractor
B. Employee
B. Employee
What is customer experience management (CEM)?
A. A process of creating an experience that is positive and memorable
B. A planned survey process for client satisfaction
C. A process of gathering data about client preferences
D. A plan for reputation management in the marketing strategy
A. A process of creating an experience that is positive and memorable
In regards to capacity to contract, such as a pet owner contracting with a practice to treat their pet, there are three basic situations where legitimacy regarding the capacity to make a valid contract would be questioned. Which element below is NOT one of those situations?
A. A minor under the state common law rules.
B. A person not listed as the legal owner of the pet.
C. Intoxication or substance abuse.
D. Mental disability.
B. A person not listed as the legal owner of the pet.
DEA Form 106 is used for which inventory purpose?
A. To report theft or loss of controlled substances
B. To apply for a DEA license
C. To document inventory that has been surrendered for disposition
D. To create biennial list of controlled drugs
A. To report theft or loss of controlled substances
What two steps should be performed when determining if additional staff should be hired?
A. Develop a budget; create an advertisement for the position.
B. Create an advertisement for the position; create a job description.
C. Develop a budget; create a job description.
D. Discuss with owner; create an advertisement for the position.
C. Develop a budget; create a job description.
Maslow’s Hierarchy is a philosophy that states that people seek to satisfy basic needs and that satisfying lower level need results in the next level being a motivating factor. Maslow details the five common needs from most basic to the most fulfilling in this order: physiological needs, safety needs, relationship needs and esteem needs. What is the fifth and highest level of the hierarchy?
A. Personal Realization
B. Independent Achievement
C. Self Governing Autonomy
D. Self Actualization
D. Self Actualization
What factors are considered in determining accrued sick time policies?
A. The length of service before accrual begins and the accrual rate
B. If unused sick time is paid out after termination or resignation and the accrual rate
C. If employees are covered by FMLA and the number of hours worked per week
D. The number of sick days taken per year by employees and if sick time rolls over to the next year
A. The length of service before accrual begins and the accrual rate
Which statement is true regarding the marketing benefits of a practice participating in community service and community activities?
A. It provides a blend of external marketing, client education, and advertising.
B. It meets 50% of the marketing budget for advertising.
C. It accounts for all of the goodwill necessary in a marketing plan.
D. It meets all of the practice’s external marketing needs.
A. It provides a blend of external marketing, client education, and advertising.
When it comes to financial statement preparation and the three levels of analysis; which level is considered the highest level of assurance regarding the accuracy of the data?
A. Review
B. Evaluation
C. Inspection
D. Audit
D. Audit
Which of the elements below are NOT one of the six steps in budgeting?
A. Combining budgeted revenue and expenses and making adjustments.
B. Comparison of the last three years’ expense as a percent of gross.
C. Determining the desired results.
D. Normalizing revenue and expense.
B. Comparison of the last three years’ expense as a percent of gross.
If the lead time for vaccines is four days, and your practice sells 115 vaccines a day, what is the reorder point to avoid a stock out of vaccines for your practice?
A. 290 vaccines
B. 110 vaccines
C. 439 vaccines
D. 345 vaccines
C. 439 vaccines
Which process accurately describes how employee payroll taxes are paid?
A. Payroll taxes are paid to the accountant or payroll service.
B. Payroll taxes are paid to the IRS through a federal tax deposit system.
C. Taxes are paid through a federal tax deposit system on a semi-annual basis.
D. Taxes are paid once a year by April 15.
B. Payroll taxes are paid to the IRS through a federal tax deposit system.
When team members suspect that a co-worker has problems with drugs or alcohol and choose to become involved in encouraging a lifestyle change, an intervention is the first step. What are the four steps of drug intervention?
A. Thorough planning, private setting, pre-planned boundaries, specific timeframe.
B. Involve an addiction professional, be specific, create a goal and a results documented timeline, maintain professional boundaries.
C. Time the intervention for when the addict is not impaired, be specific, state the consequences, listen.
D. Have more than one supervisor/manager present, have pre-determined scripts to avoid personal tangents, hold the intervention in a confidential manner and location, have management seated closest to the doorway.
C. Time the intervention for when the addict is not impaired, be specific, state the consequences, listen.
When is conducting a background check on an applicant permissible?
A. When the applicant has been hired
B. When the applicant has submitted an application
C. When the applicant has signed the application for employment
D. When the applicant has given explicit permission
D. When the applicant has given explicit permission
