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Veterinary Technician > Veterinary Office Managment > Flashcards

Veterinary Office Managment Flashcards

1
Q

What do team members contribute?

A

Ideas Responsibility and Initiative

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2
Q

What are the rights of each team member?

A
  1. Safe working environment

2. Proper personal protection must be provided (ex. aprons gloves, safety glasses, etc)

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3
Q

What are kennel assistant duties?

A 
maintain clean and healthy environment
cleaning procedures
understand mixing and cleaning chemicals
skills in restraining
handle emergency situations
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4
Q

What are duties of Vet assistants?

A

assist veterinarians and vet techs

excel in restraint, lab skills, patient care and client relations

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5
Q

What are duties of Veterinarian Techs?

A

Graduate AVMA program
pass VTNE
CE requirements
follow vet practive act statutes

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6
Q

Veterinarian Technologist

A

Bachelors in animal science, veterinary technology, human relations and marketing

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7
Q

Veterinary Tech Specialties

A

Has individual requirements, such as experience and education
Has 16 different specialties

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8
Q

What are receptionist duties?

A

greets and welcomes clients, answers phones, accepts payments,

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9
Q

What are office manager duties?

A

Oversees the reception team, accounts receivable, bank deposits

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10
Q

Practice managers duties?

A

Develops training procedures, client and personal relations, reviews medical records, marketing, practice runs efficiently, organized

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11
Q

What are the top three reasons for conflict?

A

Gossip, lack of training and lack of communication

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12
Q

How should an unsatisfied client be handled?

A

Take client into an exam room, listen, repeat, create solution, do not argue

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13
Q

What are common canine diseases?

A 
Coronavirus
Distemper
Hepatitis 
Kennel Cough
Lepto
Lyme
Parvo
Rabies
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14
Q

What are common feline disease?

A 
Calicivirus
Chlamydia
Feline Infection Peritonitis (FIP)
Feline Immunodeficiency Virus (FIV) 
Chlamydia
Panleukopenia
Rhinotracheitis
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15
Q

What are common equine diseases?

A 
Encephalomyelitis
Influenza
Potomac Horse Fever
Rhinopneumonitis
Strangles
Tetanus
Rabies
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16
Q

Common cattle diseases?

A 
Bovine Viral Diarrhea 
Brucellosis
Clostridia 
Rhinotracheitis
Pinkeye
Rabies
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17
Q

AST

A

Liver

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18
Q

ALT

A

Liver

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19
Q

Total Bili

A

Liver

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20
Q

Alk Phos

A

Liver

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21
Q

GGT

A

Liver

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22
Q

Total Protien

A

protein

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23
Q

Albumin

A

Protien

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24
Q

Globulin

A

Protein

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25
Q

A/G Ratio

A

Protein

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26
Q

Cholesterol

A

Lipids

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27
Q

BUN

A

Kidney

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28
Q

Creatine

A

Kidney

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29
Q

BUN/Crea Ratio

A

Kidney

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30
Q

Phosphorus

A

Mineral

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31
Q

Calcium

A

Mineral

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32
Q

Glucose

A

Diabetes

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33
Q

Amylase

A

Pancreas

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34
Q

Lipase

A

Pancreas

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35
Q

Sodium

A

Electrolytes

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36
Q

Phosphorus

A

Electrolytes

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37
Q

Na/K Ratio

A

Electrolytes

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38
Q

Chloride

A

Electrolytes

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39
Q

Triglycerides

A

Lipids

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40
Q

Magnesium

A

Minerals

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41
Q

Total T-4

A

Thyroid

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42
Q

T-4 Equil Dialysis

A

Thyroid

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43
Q

TSH

A

Thyroid

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44
Q

Bile Acids

A

Liver

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45
Q

WBC

A

white blood count

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46
Q

RBC

A

red blood cell count

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47
Q

HGB

A

hemoglobin concentration

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48
Q

HCT

A

hematocrit

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49
Q

MCV

A

mean corpuscular volume

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50
Q

MCHC

A

Mean cell hemoglobin concentration

51
Q

What are different types of ways to get urine to perform an urinalysis?

A

Free Catch
Catheterization
Cystocentesis

52
Q

Safety Precautions of radiographs

A 
Check xray equipment yearly 
must 18 yrs or older 
dosimeters must be worn
5mrems per yr
Max accumulation 5000 mrems per yr
53
Q

What are different ways to administer meds?

A

PO
SQ
IM
IV

54
Q

What to do with expired meds?

A

cannot be sold
lower efficacy
to dispose: dissolve in water and pour over cat litter
do not pour down drain per EPA
controlled substances must be reported to agency for disposal

55
Q

What AAFCO mean?

A

Association of American Feed Control Officials
Established to regulate pet foods
They develop guidelines pet foods must follow

56
Q

How to choose appropriate diet?

A

species, age, breed, activity, enviromental conditions

57
Q

FLSA

A

Fair Labor and Standards Act

58
Q

What does FLSA do?

A

Sets minimum wage and overtime regulations.

59
Q

FMLA

A

Family and Medical Leave Act

Allows employees 12 weeks of unpaid leave for childbirth, and medical conditions

60
Q

USERRA

A

Uniformed Services Employment and Reemployment Act

developed to protect individuals in the military

61
Q

IRCA

A

Immigration Reform and Control Act

Prohibits discrimination against employees for national origin

62
Q

Equal Employment Opportunity Act

A

Prevents discrimination based on race, color, gender, religion, and national origin

63
Q

OSHA

A

Occupational Safety and Health Administration

Developed to protect employees in the workplace environment

64
Q

Records?

A

Maintained for specific number of years
Varies by state
Must be kept in a locked cabinet

65
Q

What the Veterinary Code of Ethics?

A

Standards of Behavior, Helps determine right from wrong,

Based on moral principles

66
Q

What does negligence mean?

A

an act that a reasonable person under the same circumstances would not perform

67
Q

What is malpractice?d

A

Results in injury to the patient as a result of neglect, can be intentional or unintentional, has to have a valid client-patient relationship,

68
Q

What are some examples of malpractice?

A

incorrect drug administration, incorrect strength of drug administration, failure to clean animal, disease transmission, use defective equipment

69
Q

What does Informed consent mean?

A

Owner must be made aware of risks, benefits and prognosis

Must be communicated in a way owners understand, must be documented in the medical record

70
Q

What does uninformed consent mean?

A

blanket consent form

71
Q

Who owns medical records?

A

Veterinary Practice

72
Q

How to correct a legal document?

A

Crossed out with one line, write error and initial ( DO NOT USE CORRECTION FLUID)

73
Q

What are the most common violations presented to board of vet medicine?

A

Conduct, records keeping, premises, violations, and pharmaceutical violations.

74
Q

What makes vet practices unique?

A

Customer service, because in the eyes of the client vet medicine is all the same

75
Q

What are the 4 P’s of marketing?

A

Product, place, price, promotion

76
Q

What SWOT mean?

A

Strengths, weaknesses, opportunities, threats

77
Q

Define branding?

A

defines the practice with design, phrase or personality.

78
Q

What is indirect marketing?

A

goal to keep existing clients
examples are client education, literature packets, teammates who can educate clients confidently, facility cleanliness, proffesionalism

79
Q

What is direct marketing?

A

Targets current and new clients, examples open house, celebrate grand openings, web pages

80
Q

What is the goal of internal marketing?

A

To retain current clients, by senidng out reminders, recalls appts, newsletters, and social media

81
Q

What is target marketing?

A

Directed towards current patients with specific conditions such as obesity, allergies, seniors, and unaltered.

82
Q

What is external marketing?

A

advertises services to potential clients

examples social media, websites, newspaper ads, community participations

83
Q

Accrual-based method

A

Income and expenses are recorded when they occur, includes accounts payable and accounts receivable

84
Q

Cash-based method

A

income measured when cash received, and expenses are measured when cash is spent does not include accounts receivable

85
Q

What is a balance sheet?

A

a financial report detailing practce assets, liabilities, and owner’s equity

86
Q

What is a cash flow statement?

A

report on the sources and uses of cash during a given period of time

87
Q

What is profit and loss statement

A

aka income statement and summary of income, expenses and profits

88
Q

What is fixed cost?

A

A cost that does not change with the variation in business. Rent mortgage and utility costs remain the same regardless of how busy the practice is.

89
Q

Variable cost

A

Any cost that varies with the volume of business for the practice. Medical supplies and drugs increase or decrease depending on volume of business

90
Q

What does a budget mean?

A

an estimate of revenues and expenses for a given period

91
Q

What is intangible property?

A

Nonphysical property that has value

92
Q

What is tangible property?

A

Physical property that has value, such as desks, chairs, and equipment.

93
Q

What do accounts payable do?

A

ensure expenses do not exceed income

94
Q

What are fixed expenses?

A

administrative, facility, salary of dvms

95
Q

What is gross revenue?

A

total money recieved before expenses or taxes

96
Q

What are paraverbal skills?

A

enunciate words clearly, pay attention to tone of voice

97
Q

What are nonverbal skills?

A

body language

98
Q

How to improve verbal image?

A

Role-play common scenarios, provide CE, and practice proper enunciations of terms.

99
Q

What are some nonverbal messages?

A

Folded arms, body posture, eye contact, facial expressin

100
Q

What are barriers to client communications?

A

language, culture, client can be nervous or embarrassed, or team member lacks confidence

101
Q

What is client compliance?

A

the number or percentage of clients who accept recommendations made by the team.

102
Q

What are the five stages of grief?

A

denial, anger, bargaining, depression, accepting

103
Q

How do pet’s experience death?

A

decreased appetite and activity, crying

104
Q

What are controlled substances?

A

drugs that have high abuse potential

105
Q

What are CS storage requirements?

A

must be kept in a irremovable wall/ground and must be logged

106
Q

What must veterinarians have to dispense, prescribe, and order CS

A

DEA license

107
Q

How many levels of controlled substances?

A

five stages

108
Q

what are schedule I substances?

A

highest abuse potential, dispensed for research purposes only, DEA form 222 required, examples are heroin

109
Q

What are schedule II CS?

A

High abuse potential, dispensed via written rx, no refills, dea form 222 required, ex are morphine, oximorphone

110
Q

What are schedule III CS?

A

Abuse potential less than schedule II dispensed via written rx can refill 5x; restrictions DEA #

111
Q

What are schedule IV CS?

A

Low abuse potential dispensed via written rx, can refill 5x restrictions DEA #

112
Q

What are schedule V CS?

A

Low abuse potential, no DEA limits; restrictions DEA#

113
Q

What are the requirements of CS record keeping?

A

must be kept for 2 years, DEA can inspect anytime, state board of vet med will inspect, maintain logs in separate place that drugs, logs for class II must stored in separate places from class III,IV,V

114
Q

What should file include?

A

CS invoice, bottle #, stock supply sheet, drug log, discrepancies, CS inventory

115
Q

What is DEA form106 used for?

A

used to report loss of 3% or more

116
Q

How to handle expired CS?

A

send to reverse distributor for incineration, fill out DEA form 41 and maintain CS logs

117
Q

How do you correct a mistake on a medical record?

A

Cross through the mistake, make correction, and initial error

118
Q

Are medical records considered legal documents?

A

Yes

119
Q

Can you use correction fluid on a medical record?

A

no

120
Q

What type of file systems can be used to record medical records?

A

alphabetical or numerical

121
Q

What does SOAP mean?

A

Subjective, objective, assessment, and plan

121
Q

What does SOAP mean?

A

Subjective, objective, assessment, and plan

122
Q

When are records considered inactive?

A

after 1 year

Veterinary Technician (23 decks)

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