11. Marketing mix Flashcards

1
Q

define product

A
  • physical good
  • service
  • combination of two
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2
Q

classification of product

A
  • consumer
  • organisational
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3
Q

3 categories of consumer product (important)

A
  • convenience (milk, paper, pen)
  • shopping (television, insurance)
  • specialty (jewelry, wedding rings)
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4
Q

3 categories of organisational product (important)

A
  • production: use directly into product
  • expense: consume within one year while producing goods
  • capital: permanent
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5
Q

define product mix

A

group of product that a firm makes for sale
- nestle: grocery, icecream

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6
Q

define product line

A

group of product related closely, with similar function and same group of customers
- nescafe: rich, regular, mild

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7
Q

7 steps of developing new product (super important)

A
  1. idea
  2. screening - objective
  3. concept testing - market research
  4. business analysis - production cost
  5. prototype developing
  6. product testing and test marketing - limited production, trial sell in limited areas
  7. commercialisation - begin full scale production
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8
Q

4 stages of PLC

A

Product Life Cycle

  1. introduction
    - reach marketplace
    - promotional and development cost erase profit
  2. growth
    - attract customers, sales climb rapidly
    - start to make profits
  3. maturity
    - sale grow slow, to the end, and fall
    - profit level are high
  4. decline
    - sale fall, new product take away sales
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9
Q

define pricing

A

the process that set what a company receive as an exchange of product

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10
Q

examples of pricing objective

A
  • price-maximising
  • market share: low price for new product
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11
Q

define cost-oriented pricing

A

to make profit and cover the production cost

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12
Q

define markup - formula

A

amount added to an item purchase cost to sell it with profit
= (profit / cost) x100%

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13
Q

breakeven point formula

A
  • total revenue = total cost
  • no profit no loss

= total fixed cost / (price - variable cost)

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14
Q

variable cost and fixed cost

A

variable - changes with quantity
fixed - incurred regardless the quantity

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15
Q

formula of profit

A

= total revenue - (total fixed cost + total variable cost)

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16
Q

3 pricing strategies for existing product

A
  • above market price
  • below market price
  • at or near market price
17
Q

2 pricing strategies for new product

A

price skimming - setting initially high price to cover up new product cost and generate profit

penetration price - setting initially low price to establish new product to the market

18
Q

4 pricing tactics

A
  • price lining
  • psychological pricing
  • odd-even pricing
  • discount
19
Q

define distribution channel

A

network which a product passes from producer to the users

20
Q

4 distribution channel

A
  1. direct - producer to user without media
  2. retailed - producer to retailer to users
  3. wholesale - producer to wholesaler to retailer to users
  4. agent or broker
21
Q

3 media in distribution channel

A
  • intermediary
  • wholesaler
  • retailer
22
Q

6 nonstore retailing

A
  • direct response
  • telemarketing
  • catalog marketing
  • direct selling
  • automatic vending
  • online
23
Q

4 promotional mix (important)

A
  • advertising
  • personal selling
  • sale promotions
  • publicity