1.11 - Group Dynamics, Analysis, and Conflict Resolution Flashcards by Bea Demigillo

All of the following are accepted definitions of a group except:

a. a number of people gathered together intentionally or unintentionally
b. 2 or more individuals engaged in a social interaction to achieve a goal
c. a social aggregate having a unifying relationship
d. none of the above

d. none of the above

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True or False: Even a simple, non-organized crowd without a goal can be considered a group.

True.

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Class groupings are example of what type of group according to formation?

a. structured social units
b. units with patterned relationships
c. artificial aggregations
d. unorganized aggregates

c. artificial aggregations

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Doctors of Christ is an example of what type of group according to formation?

a. structured social units
b. artificial aggregations
c. deliberately designed social units
d. units with patterned relationships

a. structured social units

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This type of group formation is based on how we behave on a day to day basis.

a. deliberately designed social units
b. unorganized aggregates
c. units with patterned relationships
d. artificial aggregations

c. units with patterned relationships

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The Ateneo Task Force for the 2016 elections is an example of what group?

a. structured social units
b. deliberately designed social units
c. artificial aggregations
d. units with patterned relationships

b. deliberately designed social units

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This refers to the policies and procedures followed by the members of the group.

Legal mandates

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This element defines how membership is attained and who are the members of the group.

Identity and boundary

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What do you call the desired outcomes shared by members of a group?

Goals and tasks

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This refers to the standard beliefs and practices that regulates the behavior of group members.

Norms and culture

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This element refers to the organizational structure, roles and status found within the group.

Roles and structures

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A group that has no boundaries, legal mandates, and shared goals is more likely to be:

Informal

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True or False: The more informal the group is, the more defined its key elements are.

False

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True or False: Formal groups are largely based on nonverbal roles.

False. Informal groups are the ones based on nonverbal roles.

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It encompasses the forces that influence the nature, interrelationships, events, and outcomes of a group.

Group dynamics

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Which of the following is an internal boundary?

a. attributes of members
b. political environment
c. technology
d. A and B

a. attributes of members

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What constitutes the external boundaries of a group?

Political environment
Economics
Social environment
Technology
Environment

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Which of the following are used to describe group performance?

a. functional/dysfunctional
b. internal/external
c. voluntary/involuntary
d. none of the above

a. functional/dysfunctional

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True or False: Interpersonal interactions eventually evolve into relationship patterns.

True

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A group wherein everyone is doing their own roles or parts is _______________.

Functional

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True or False: The minimum number of members in a group is 3.

False. Two people can constitute a group.

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What is the measure of how a group moves towards its goal?

Performance

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True or False: As the members of the group increase infinitely, opportunities to interact with other members continue to increase.

False. Beyond a certain size, opportunities to interact will start to decrease.

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It is the type of membership where the members of the group frequently changes from one session to the next.

Open membership

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Which of the following is true about closed membership? a. membership remains relatively constant b. cohesiveness and trust is maximized c. increased behavior change d. A and B e. all of the above

e. all of the above

What are the three phases of group development according to Schutz?

Inclusion, control, engagement

In this phase of group development, the group makes the person feel part of the group.

Inclusion

In this phase of group development, people are disciplined and conditioned to behave in a certain way.

Control

This phase of group development is characterized by a high level of commitment to the group.

Engagement

RecWeek 2014 is an example of what phase of group development?

Inclusion

Implementation of rules fall under which phase of group development?

Control

What are the five stages of team development according to Tuckman?

Forming, storming, norming, performing, adjourning

A stage of team development defined by low involvement, suspicion, and an authoritarian leadership style.

Forming

Which of the following does not happen during storming? a. competition b. subgroup polarization c. casual leadership style d. confusion on roles

c. casual leadership style

Storming is characterized by what leadership style? a. reactive b. casual c. authoritarian d. none of the above

a. reactive

This stage of team development is defined by harmony, conformity, and establishment of rules of engagement?

Norming

At this stage, the team is highly involved, aligned on purpose, and forward-looking

Performing

What type of leadership is exercised in the performing stage? a. authoritarian b. casual c. reactive d. shared

d. shared

True or False: In the performing stage, people are more task-oriented than people-oriented.

False. There is equal emphasis on tasks and people.

A celebration that marks closure of the group is part of what stage of team development?

Adjourning

Which of the following is not a characteristic of the performing stage? a. participative, shared leadership b. high group identity and morale c. focus on the maintenance of team norms d. state of interdependence and flexibility

c. focus in the maintenance of team norms

What is the difference between Schutz' and Tuckman's models of group formation?

Schut focuses on getting people together, while Tuckman focuses on how members perform towards a goal.

Which of the following is not part of the Filipino model of work team effectiveness? a. leadership b. team member competence c. quality of relationships d. none of the above

d. none of the above

The Filipino model suggests that team effectiveness results from what four determinants?

Work systems Team member competence Leadership Quality of Relationships

A person who experiences change can either ______ or ______.

Resist, accept

What is emphasized to be important in the experience of change?

resilience

What are constitutes Kurt Lewin's model? What process is it for?

Unfreeze, Shift, Refreeze Process of changing behavior

What step in Lewin's model of changing behavior do the group members become motivated to change?

Unfreeze

At what stage of Lewin's model is the challenged to catalyze change introduced?

Shift

At this phase of Lewin's model, changes are made permanent and norms are strengthened,

Refreeze

It refers to the formation of attitudes, values, and behavior that comes from a group.

Socialization process

All of the following are employed in the socialization process except: a. conformity b. reward and punishment c. modeling d. none of the above

d. none of the above

The phenomenon of making decisions easier with a group compared to being alone is called:

Risky shift phenomenon

When you agree to do something because everyone says so, you are exhibiting:

Groupthink

What symptom of groupthink is indicated by the following statement: "This must be right. This is the right thing to do."?

Rationalization

When you avoid saying your thoughts because it would go against the group, you are exhibiting what symptom of groupthink?

Self-censorship

When you believe that your group is very powerful and won't fail, you are displaying what symptom of groupthink?

Illusion of invulnerability

When you feel that you are all in agreement, you are displaying what symptom of groupthink?

Illusion of unanimity

The relationship of group members and their capacity for individual growth and individuation determines the group's __________.

Well-being

What is located at the base of the synergy pyramid?

Self-responsibility

A specific process that is used in training, consulting, and looking at groups.

Process Observation Analysis (POA)

This refers to how things are done within a group according to the POA framework.

Process

It is the act of mindful attention to what is going on in the POA.

Observing

It refers to the act of making judgments and conclusions based on what has been observed.

Inference

It is the careful, systematic examination of different or complex elements, facts, evidences, and their inter-relationship in order to derive information about the whole system or situation.

Analysis

What are the four steps in POA?

Process Observing Inference Analysis

The question "What is the task?" provides information about: a. Process b. Content c. Interaction d. None of the above

b. Content

When you ask how groups affect each other, you are looking at: a. Process b. Content c. Interaction d. None of the above

c. Interaction

What kind of group behavior results in task accomplishment and healthy relationships?

Functional

These are patterns of behavior that are adapted based on expectations about the functions of position.

Roles

It pertains to beliefs conceding the responsibilities and requirements of a particular role.

Role expectations

It refers to the sense of uncertainty over the requirements of a particular role.

Role ambiguity

It results when the expectations associated with one role interfere with the expectations concerning another role.

Role conflict

It refers to the process by which group members learn to perform various roles.

Role differentiation

Roles can be classified according to:

Task roles Group building and maintenance roles Individual roles

When you measure the quality of output and its consistency with the goal, you are measuring group ___________.

Performance

A basic group process that is based on reciprocity and task interdependence.

Cooperation

When individuals in groups exert less effort than when working alone, they exhibit:

Social loafing

``` All of the following solves the problem of social loafing except: A. Decrease evaluation apprehension B. Enhance attraction to the task C. Ensure attraction to the tea. D. None of the above ```

A. Decrease evaluation apprehension

It is the degree of attraction or closeness among group members.

Cohesiveness

It is the process of adherence to group norms.

Conformity

When group members are pitted against one another to achieve individual goal, there is ______________.

Competition

When the group has a shared belief in their ability to engage in actions that will produce desired outcome, it has:

Efficacy

It refers to any behavior by a person or a group intended to inhibit the attainment of goals by another person or group.

Conflict

It is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs.

Conflict

A conflict that resides within yourself is called:

Intrapersonal conflict

When you quarrel with a friend, what type of conflict is manifested?

Interpersonal conflict

When two groups quarrel, what conflict is present?

Inter-group conflict

When China bullies the PH, what conflict is present?

Social conflict

True or False: Conflict is only expressed overtly.

False. Covertly and overtly

``` Which of the following is not a potential cause of conflict? A. Reward structures B. Difference in perception C. Work interdependence D. Status congruity ```

D. Status congruity

What constitutes the continuum of conflict management?

Avoid, delay, confront

Body language can be used as a _________ manifestation of conflict.

Behavioral

War is a __________ manifestation of conflict.

Societal

Avoidance is a _____________ manifestation of conflict.

Relational

True or False: Conflict resolution requires both objective and subjective awareness.

True

What conflict handling style is useful when it is valuable to withdraw or when you have little ability to affect the decision?

Avoiding

A conflict handling style that is high in terms of cooperation but low in assertiveness.

Accomodation

Giving up influence and accepting the influence of others describes what conflict management style?

Accomodating

Low cooperation and low assertiveness results in what kind of conflict management style?

Avoiding

When is accommodating not a useful conflict handling style? A. When needs of others are more important B. When the decision is minor to you but important to others C. When commitment of others is not a key factor D. When there is a need to repair damaged relationships

C. When the commitment of others is not a key factor

Low cooperation and high assertiveness results in what conflict management style?

Competing/Controlling

When stakes are high and you know you are right, it is useful to use what conflict handling style?

Competing/Controlling

When parties negotiate a middle ground, they use what conflict management style?

Compromising

In what situation is compromising the best solution? A. When the decision is minor to you but important to others B. When splitting the difference makes most sense C. During emergency situations D. A and B

B. When splitting the difference makes most sense

When cooperation and assertiveness are both high, what conflict handling style would result?

Collaborating

What is the best conflict management style to use when issues are too important to compromise and the commitment of others and consensus are key to success?

Collaborating