Change

Question 1

What are the main 4 causes of change for a business

Answer 1

Competitor actions, economic factors, social factors, growth in the business and new innovative leadership

Question 2

What is a catastrophic change?

Answer 2

Change that is sudden and usually involves a sudden, negative event eg a natural disaster

Question 3

What is a crisis change?

Answer 3

A sudden event or series of events that disrupts the production of the business eg a family grievance or a strike

Question 4

Distinguish between strategic, tactical and operational changes

Answer 4

Strategic is a long term change that is impacted by shorter tactical changes which are effected day-to-day operational changes

Question 5

What is change management

Answer 5

Describes the nature and methods of change that a business is trying to undertake in its external and internal processes

Question 6

Techniques for change management

Answer 6

Lewins change management model, McKinsey 7-S Model, Kotter’s 8 step change model

Question 7

What is Lewin’s change management model

Answer 7

The model involves unfreezing, changing and refreezing the purpose for this is to give the perception that change is needed and solidifying that the change is the new norm

Question 8

What is MCKinsey 7-S model

Answer 8

Change planning that involves 7 key internal elements- strategy, structure, systems, chaired values, staff and skills to efficiently achieve its future objectives

Question 9

Advantages of using an external agency for change

Answer 9

More specialist support and advice, give a fresh perspective on things,

Question 10

Disadvantages of using a external agency for change

Answer 10

Don’t have an understanding of company culture, business may not be able to keep momentum once the agency leave.