Configuring email notifications

Question 1

Jira comes with a default notification scheme. What’s in it ?

Answer 1

Issue Created + Updated + Assigned
for
All watchers
Reporter
Current Assignee

Question 2

How do you completely disable email notifications for a project (2 ways)

Answer 2

Remove completely the notification scheme (select ‘none’)

Use a notif scheme with no notifications

Question 3

What tool can help you troubleshoot email notification issues ?

Answer 3

Notification helper

Question 4

Between notification scheme and users preferences which one prevails ?

Answer 4

User preferences override notif scheme (mostly to reduce the number of emails received)

Question 5

What are the 15 events that can be added in a notification scheme (custom and generic events excepted)

Answer 5

Issue created
Issue updated
Issue assigned
Issue resolved
Issue closed
issue commented
issue comment edited
issue reopened
issue deleted
issue moved
worklog added
work started 
work stopped
worklog updated
worklog deleted

Question 6

what are the 12 types of recipients that can be assigned in a notification scheme ?

Answer 6

Current assignee
Reporter
Current user
Project lead
Component lead
Single user
Groupe
Project role
Single email address
all watchers
user custom field value
group custom field value

Question 7

If an email listener is active, what happens if the subject of an incoming email contains an issue key ?

Answer 7

If the sender is a Jira user,

1. the body of this email is added as a comment to the issue cited in the subject
2. any attachment is also attached to this issue (if attachments are enabled in Jira and if < 25MB)

Question 8

If an email listener is active, what happens if an email that already created an issue in Jira is forwarded again to the same listener address ?

Answer 8

As this is a fwd, the in-reply-to field will contain the ID of the first mail, so that Jira will NOT create a new email but add the body of the as a comment on the corresponding issue

Question 9

If an operation triggers 3 notifications for a user, how many will the user receive ?

Answer 9

Only one. Jira does not send several notifications to the same user from one operation

Question 10

What happens to notifications if a transition does not complete ?

Answer 10

Notifications are only sent at the end of the post function, so that if the transition fails, notifications are not sent

Question 11

Do users receive notification for their own updates by default

Answer 11

No.

But the Jira admin can turn that on if requested.