Passanger Handling Procedures

Question 1

Keys to Good Customer Relations

Answer 1

• Address passengers by their proper titles.
• Pass are individuals, address them collectively only when making announcements.
• Avoid arguments, controversial subjects, national or international policies, religious topics…
• Offer services and perform duties in a manner that indicates a personal interest
• Use tact and diplomacy when dealing with, or talking to passengers
• Answer questions in a friendly, understandable, and non-technical manner

Question 2

Passenger Categories

Answer 2

Distinguished Visitor (DV)
Coin Assist
Blue Bark
Mission Essential Ground Personnel (MEGPs)
Space Required
Space A
Additional Crewmembers (ACM's)

Question 3

Distinguished Visitor

Answer 3

DV requirement is O-6 or above

Question 4

Coin Assist

Answer 4

Passengers are dependents whose sponsors are missing in action, OPWs, or as designated by the DOD

Question 5

Blue Bark

Answer 5

Passengers traveling via USAF because of a death of an immediate family member

Question 6

MIssion Essential Ground Personnel (MEGPs)

Answer 6

Personnel performing speical unique duties directly associated with and essential to a particular mobility aircraft, aircrew, or mission.

Question 7

Space Required

Answer 7

Traveling on military orders

Question 8

Space A

Answer 8

Military members on leave status, and retired military members

Question 9

Additional Crewmembers (ACM’s)

Answer 9

Crew Members qualified in mobility AC are authorized ACM status on any mobility AC to pre/de-position in support of mobility operations

Question 10

Unique Passengers

Answer 10

Differently Abled Passengers (req special assistance because of a disability)
Prisoner and Guard (Prisoners requiring aremed guards are moved on military missions and seated BEFORE any other passengers are on loaded. Passengers are downloaded before the prisoner and guards.

Question 11

Preflight Duties

Answer 11

• Check stowaways
• Inform the AC commander of any special cargo or passengers req special handling
• Assist the courier
• AF Form 4128, ensure that passenger comfort and fleet service items are on board
• Make sure all seats have operable seat belts, life best and oxygen available

Question 12

AF Form 4128

Answer 12

Fleet Service Checklist

Question 13

Passenger Boarding Procedures

Answer 13

Combat Troops
Duty Passengers
Distinguished Visitors
Blue Bark
Coin Assist
Families and Dependents (seated together)
Unaccompanied passengers (duty/Space A)

FAA regulations - Only English speacking passengers in emergency rows, do not seat handicapped passengers, mothers with infants or children under 15 in emergency exit rows

Question 14

Couriers will hand-carry their materials on board the aircraft

Answer 14

If the material is large enough to be floor loaded or palletized, the courier will be at the AC for loading and will be allowed to sit where they can monitor the material

Question 15

In-Flight Duties

Answer 15

Throughout the flight, make frequent checks of the following:
Cabin Temperature, passengers with small children and cabin cleanliness

Question 16

Before Landing Duties

Answer 16

Prior to descent, wake all passengers and give the descent briefing. Notify the pilot when the cargo compartment is secure

Question 17

After Landing Duties

Answer 17

Customs officials must clear the passengers prior to offload. Inform Fleet Service of the items you will need replenished. Before leaving he AC, be sure to write up any discrepancies found during the flight.

Question 18

Meal Service

Answer 18

At lease 45 minutes prior to takeoff, the SMA should upload meals. Served at normal hours when practical, based on the local time at point of departure.

Question 19

AMC Form 148

Answer 19

Boarding/Pass Ticket

Should a passenger fail to receive a meal document it on their boarding pass

Question 20

Transportation Working Capital Fund (TWCF)

Answer 20

Complimentary snacks and beverages are authorized on TWCF mission for passengers consumption only. If not all of the snacks and beverages are consumed during the flight, record the unused snacks and beverages on AF IMT 129 and return to the inflight kitchen for turn in credit.

Question 21

Passenger Briefings

Answer 21

Passenger briefings plays an important part in making a good first impression, key compnents to a good briefing is confidence and knowledge.

Question 22

Types of Passenger Briefings

Answer 22

Departure Briefing 
After Takeoff
In-flight Refueling
En-route Departure
Meal
Pre-arrival 
After Landing

Question 23

Life Support Equipment

Answer 23

Life Preserver Units (LPUs)
Emergency Passenger Oxygen System (EPOS)
-5 Min heavy workload
-20 Min light workload
-60 Min while sitting