Ethics and Professional Practice Flashcards
What are the 5 ethical standards?
Act with integrity
Always provide a high standard of service
Act in a way that promotes trust in the profession
Treat others with respect
Take responsibility
Can you tell me a time where you have acted with integrity?
Being honest and straightforward, in all that I do, terms of engagement for a client sets out scope of works
Can you tell me time where you have have provided high standard or service
Being clear to clients what services that I am proving
Tell me a example where you have promoted trust in the profession?
Fulfilling my obligations by doing what I say I am going to do
Tell me a time where you have treated other with respect?
I am always courteous, polite and considerate to client, potential clients and other people that I come in contact with
Tell me a time where you have taken responsibility?
Being accountable for all my acts and not to blame others if things go wrong
When did the news codes of conduct come into effect?
2nd February 2022
What are the 5 new codes of conduct
1 -Members and firms must be honest, act with integrity and comply with their professional obligations, including obligations to RICS.
2 - Members and firms must maintain their professional competence and ensure that services are provided by competent individuals who have the necessary
expertise.
3 - Members and firms must provide good-quality and diligent service.
4 - Members and firms must treat others with respect and encourage diversity and inclusion.
5 - Members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession
Tell me an example of where you done one of each of the 5 rules.
1 - open and transparent with clients about their fees and services.
2 - only undertake work that they have the knowledge, skills and resources to carry out competently.
3 - understand clients’ needs and objectives before accepting any professional work.
4 - respect the rights of others and treat others with courtesy.
5 - respond to complaints made against them promptly, openly and professionally.
What do you need to have in place to set up a firm?
Insurance - public liability, contents PII Client accounts complaint handling procedure inform RICS appoint a contact officer set up staff training and CPD
Principles of the bribery act 2010
Not to make a bribe, not to receive a bribe and not bribe a foreign official
Types of Disciplinary and Regulatory Sanctions
caution, fine, reprimand, conditions, expulsion
what are RICS document types
Guidance Note, professional statement, code of practice
types of RICS membership
Professional
Graduate
Associate
What is the aim of RICS
to promote and enforce the highest international standards in the valuation, management and development of land, real estate, construction and infrastructure.
