Five step process of listening Flashcards
1
Q
What are the 5 steps of the listening process in order?
A
- Hearing
- Attending
- understanding
- Remembering
- Responding
2
Q
What is hearing defined?
A
sound-waves hitting your ear drum.
3
Q
What is attending defined?
A
To focus on what your ears are hearing.
4
Q
What is understanding defined?
A
Being able to attach meaning to the message.
5
Q
What is remembering defined?
A
Being able to recall information once we understood it.
6
Q
What is responding defined?
A
To offer some feedback to the sender.
7
Q
Which 3 have tips?
A
- Attending
- Understanding
- Remembering
8
Q
what are the 3 tips for attending?
A
- Get physically and mentally ready.
- Complete the shift from speaker to listener.
- Resit tuning out.
9
Q
What are the 3 tips for understanding?
A
- Ask questions
- Paraphrase
- offer an empathy statement
10
Q
What are the 3 tips for remembering?
A
- Repeat information out loud
- construct mnemonics or an acronym
- Write it down.
