5 Managing conflict (Assertive/coorapertive), when to use

Question 1

What are the 5 conflict management styles?

Answer 1

1. Avoidance
2. Accommodating
3. Competition
4. Compromise
5. Collaborating.

Question 2

1. Define avoidance:

2. Is it assertive/Cooperative?

Answer 2

1. when people choose not to confront the conflict directly (lose-lose)
2. neither assertive or cooperative

Question 3

1. Define accommodating:

2. Is it assertive/Cooperative?

Answer 3

1. Satisfying the other parties needs while neglecting your own. (Lose-Win)
2. not assertive. is cooperative.

Question 4

1. Define Competition:

2. Is it assertive/Cooperative?

Answer 4

1. satisfying your own needs while neglecting the other parties needs. (Win-Lose).
2. is assertive. Not cooperative

Question 5

1. Define Compromise:

2. Is it assertive/Cooperative?

Answer 5

1. partial satisfaction and partial dissatisfaction to both parties needs.
2. both slightly assertive and cooperative to some neither to others.

Question 6

1. Define collaboration:

2. Is it assertive/Cooperative?

Answer 6

1. mutually satisfying resolution that leaves both parties completely satisfied. (Win-Win).
2. both assertive and cooperative

Question 7

When would you use avoidance?

Answer 7

when neither the outcome and relationship matters. 

Question 8

When would you use accommodating?

Answer 8

when the outcome does not matter but when the relationship matters.

Question 9

When would you use competition?

Answer 9

when the outcome does matter but the relationship does not matter.

Question 10

When would you use Compromising?

Answer 10

when both the outcome and relationship kind of matter. 

Question 11

when would you use collaborating?

Answer 11

when both the outcome and relationship matter. 

Question 12

What are the animal symbols for all 5 managing conflict styles?

Answer 12

1. avoidance- Turtle
2. accommodating- Teddy Bear
3. competition- Shark
4. compromising- Fox
5. collaborating- Owl