Communication and Interaction

Question 1

Message Pyramid

Answer 1

3 layers. 1 = key message, 2 = 1st proof layer (Factual statement), 2nd = 2nd proof layer (Backs up first with a stat or something)

Question 2

Proactive media engagement

Answer 2

When planners want to push a message out to the media and reach out themselves.

Question 3

Social media

Answer 3

No gatekeepers on messaging, but need to be careful with relation to sunshine laws (deleting comments etc.)

Question 4

Percentage of Americans with smartphones

Answer 4

81%

Question 5

What percent of adults do not have broadband at home

Answer 5

27%

Question 6

What percent of Americans have limited English?

Answer 6

9%

Question 7

What percent of Americans have limited literacy (could not read a newspaper)?

Answer 7

19%

Question 8

Design Charette

Answer 8

An intensive collaboration that brings together citizens, stakeholders, and staff to develop a detailed design plan for a specific area. Typically small groups led by a qualified design person.

Question 9

Delphi Method

Answer 9

Structured public participation process developed by Airforce in 1944. People complete a series of questionnaires, which get narrowed down after each round until they lead towards a single consensus.

Question 10

Nominal Group Technique

Answer 10

Used so a group can come to a decision by vote. List of ideas –> delete duplicates –> rank solutions –>discuss rankings –Select solution with highest ranking.

Question 11

Facilitation

Answer 11

Used for groups with disagreements on complex problems. A respected person or pro. facilitator comes in to lead the meeting and keep on track.

Question 12

Mediation

Answer 12

A 3rd party facilitator is brought in and the discussion is very structured / multi-stage. The final agreement will have clear written policy/goals. Used in lieu of going to court.

Question 13

Public hearing

Answer 13

Usually planning commission or city council. Allows formal citizen input. Often legally required. Not super effective in building public consensus.

Question 14

Visual preference survey

Answer 14

Citizens evaluate images of natural and built environment and note preferences. Can help figure out preferred design direction of a community.

Question 15

Brainstorming

Answer 15

Informal approach to gathering input on a project/ idea. Usually small group of staff, PC official, etc.

Question 16

Process evaluation

Answer 16

Collecting data on the planning and implementation phases of a project. Frequency and content of meetings, inclusiveness, diversity, etc.

Question 17

Outcome evaluation

Answer 17

Assesses change resulting from community engagement.

Question 18

Impact evaluation

Answer 18

Seeks to establish evidence of causality. To what extent can community change be attributed to community engagement?

Question 19

Ripple effect mapping

Answer 19

Method used in evaluation to engage key stakeholders in assessing the impact of community engagement. It’s like a silly flowchart.