Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Tour and Travel Management > Handout 2 > Flashcards

Handout 2 Flashcards

1
Q

Travel Agency assists individuals or groups who wish to do any of the following

A

o Take trips
o Plan different itineraries
o Make a reservation for tours, transportations, and hotels
o Obtain or prepare airline tickets
o Perform other related services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

A travel agency can serve as the source of information, especially for first-time travelers. It can provide a brief history, culture of the people, and specialties of a traveler’s target destination

A

Provide information and expertise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

A travel agency can recommend a specific mode of transportation or an airline schedule that best suits the client’s location preference, budget, and the purpose of the travel itself.

A

Recommend a particular destination, suppliers, products, and services that tailor fit the needs of the client

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

A travel agency can assist in securing the necessary travel documents, such as a passport, a visa, and immigration clearances.

A

Assist in securing tourist or business travel documents

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

an official travel document provided by the government of a country which proves that the owner is a citizen of that particular country. It also allows people to travel overseas.

A

passport

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

an official document or mark made on a passport that will enable one to enter or leave a particular country.

A

visa

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

A travel agency can determine the total cost of the travel arrangements and the issuance of the transportation documents and tour vouchers.

A

Take care of travel arrangements by placing a reservation, obtaining confirmation, and issuing corresponding tickets or tour vouchers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

If the travel arrangements made for a client’s trip didn’t go as planned due to unavoidable circumstances, and legitimate claims for a refund is in order, a travel agency may assist a client to secure the refund from the supplier of services

A

Assist in cases of refunds and cancellations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

If an accident took place during the tour or trip, the clients should be aware of what liabilities the agency can cover and which ones cannot.

A

Ensure the clients’ safety

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

travel agencies can help clients maximize their tour/trip, most especially for those who have limited time.

A

Make time-saving itineraries

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

a travel document that serves as a record of the schedule, timetable, agenda, program, tour, destination, accommodation, and mode of transportation for a trip or tour

A

itinerary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Skills Required in Travel Agency Management

A
  • Verbal and written communication
  • Ability to work independently and with a team
  • Problem-solving
  • Initiative
  • Planning and organizing
  • Interest and willingness to learn
  • Technology-savvy
  • Ability to think on one’s own feet
  • Maturity
  • Ability to create rapport with different kinds of people
  • Confidence
  • Leadership
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

the ability to speak clearly and directly, to establish and use
networks (people-connection) and fluency in other languages aside from English.

A

Verbal and written communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

the ability to know how to define one’s role as a member of a team and identify the strengths and weaknesses of team members.

A

Ability to work independently and with a team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

the ability to develop creative, innovative, and practical solutions, to show independence and initiative to identify and solve problems, and to resolve customer concerns about complex project issues.

A

Problem-solving

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

can translate ideas into action, generate a range of options, and identify opportunities not
obvious to others.

A

Initiative

17
Q

can manage time wisely and set priorities, can allocate people and other resources to tasks, and is resourceful.

A

Planning and organizing

18
Q

has the enthusiasm for continuous learning, open to new ideas, and has the ability to acknowledge the need to learn to accommodate change.

A

Interest and willingness to learn

19
Q

has a foundation of basic information technology (IT) or computer skills, which includes documentation, research and support, and able to use IT to organize data and use technology as a means of communication.

A

Technology-savvy

20
Q

the ability to think and react quickly

A

Ability to think on one’s own feet

21
Q

has a sense of responsibility.

A

Maturity

22
Q

has no issue to work across different ages irrespective of gender, race, religion, or political persuasion.

A

Ability to create rapport with different kinds of people

23
Q

the ability to express oneself confidently and has self-recognition.

A

Confidence

24
Q

has adaptability or the ability to adjust to change; team-oriented; being positive at all times to motivate others; and passionate in one’s craft.

A

Leadership

25
Q

Travel Agency Revenues

A
  • Package tour commission
  • Hotel room reservation commission
  • Transport booking commission
  • Meetings, Incentives, Conventions and Exhibitions (MICE) commission
  • Transaction of foreign exchange commission
  • Insurance commission
  • Revenue from bank interests
  • Revenue from card payments
26
Q

Travel agencies sell package tours directly to customers on the price printed on tour brochures, making them earn commissions or incentives after selling the suppliers’ products and services which are inclusive in package tours.

A

Package tour commission

27
Q

Travel agencies generally find the sale of hotel rooms for a certain
duration as very profitable and attractive than other sources of income

A

Hotel room reservation commission

28
Q

Earning commissions for reservation of ground transport is a traditional source that a travel agency heavily depends on while booking different types of transports for their own clients.

A

Transport booking commission

29
Q

Travel agencies organize MICE activities for business houses and companies. Specialized event management companies deal with trade fair, exhibitions, conference, conventions, congress, political rally, and meetings of different scale and size.

A

Meetings, Incentives, Conventions and Exhibitions (MICE) commission

30
Q

Travel agencies do the retailing of foreign currency directly to customers who plan to travel abroad

A

Transaction of foreign exchange commission

31
Q

They also earn commission from the wholesale foreign exchange dealer for the transactions of foreign currencies

A

Transaction of foreign exchange commission

32
Q

Travel agencies take the insurance services from insurance companies for package tours and suggest the clients to apply for an insurance policy covering medical aid in case of emergency

A

Insurance commission

33
Q

Travel agencies receive advance payments and they get time to rotate the money or go for term deposits for which they can get interest or make down payments for borrowing loans from banks.

A

Revenue from bank interests

34
Q

The concept of “travel now and pay later” has gained more leverage. With this, travel agencies get a percentage if their clients opt for card payment.

A

Revenue from card payments

35
Q

Organizational Structure of a Travel Agency

A
  • Small-sized
  • Medium-sized
  • Large-sized
36
Q

has no more than 10 employees, with the manager supervising all the three (3) departments

A

Small-sized travel agency

37
Q

had about 20 or so employees, with three (3) department heads

A

Medium-sized travel agency

38
Q

has at least 30 employees headed by the managing director or a general manager—the former being a stockholder and member of the board of directors, the latter an
employee

A

Large-sized travel agency

Tour and Travel Management (7 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions