Handout 5

Question 1

defined as “the cycle of preparing and implementing all the activities that comprise a tour package as detailed in the itinerary, within a given time frame and within the estimated costs, generating the projected revenues to meet the expectations of the paying client and attain set objectives”

Answer 1

Tour operations

Question 2

This means meeting the expectations of the clients, which is also the delivery of the services requested by the traveler from the supplier as arranged by the intermediaries.

Answer 2

Customer satisfaction

Question 3

These are set during the planning stage of tour operations depending on the target market, tour organization, area of operation, destination/s and/or local communities.

Answer 3

Objectives

Question 4

This is a detailed plan for a journey, especially a list of places to visit, plan of travel, or a book describing a route or routes of travel with information that is helpful to travelers.

Answer 4

Tour itinerary

Question 5

process of determining the objectives to be achieved by a tour operator.

Answer 5

Tour planning

Question 6

the process of building an itinerary and identifying and selecting the suppliers best suited for providing the services required in the tour package

Answer 6

Itinerary development

Question 7

process of negotiating and collating rates from a set of identified suppliers’ rates that are more competitive than published rates

Answer 7

Contracting rates

Question 8

process of determining the costs of the various components, activities, or services that are included in the tour package depending on the number of travelers that could likely get the package.

Answer 8

Costing and pricing

Question 9

prepared for ad-hoc tour packages only and are prepared based on a required minimum number of participants following the specific activities, inclusions, and requirements of the client.

Answer 9

Quotations

Question 10

involve the process of placing advanced requests for available space or services and obtaining confirmation of these requests.

Answer 10

Reservations and confirmations

Question 11

cover the actual execution of all activities of the travelers from the moment of arrival to the time of departure.

Answer 11

Field operations

Question 12

involve the preparation of invoices for deposit payments and balance due and the collection of payments due from the clients, preferably prior to the arrival, and the payment due to all suppliers.

Answer 12

Billings and accounting

Question 13

the process of comparing the organization’s performance with the actual results

Answer 13

Evaluation

Question 14

the process of determining the objectives of a tour, whether these involve customer satisfaction, destination and community endorsement, and organizational promotions, or gain profit.

Answer 14

Tour Planning

Question 15

When planning a tour package, the objectives may include the following

Answer 15

• Promotions of a destination and community
• Endorsement of an organization or corporation
• Gain profit as a business.

Question 16

These are connected to local government units (LGUs) or client-based leisure entities.

Answer 16

Destination-oriented objectives

Question 17

These involve the enhancement of a travel agency or a tour operator’s distinct image and are considered to be one’s perceived image in the market.

Answer 17

Corporate-goals objectives

Question 18

These are market variables, travel motivators, and types of travelers that a tour operator has.

Answer 18

Client profile

Question 19

The characteristics of a particular destination are matched to fit the needs of the market. A destination can be requested as both ad-hoc and regular tour packages.

Answer 19

Requested or proposed destinations

Question 20

It should fit the client’s profile. For example, senior citizens don’t like to stay away from home too long, while the young ones prefer to stay away longer from their school work.

Answer 20

Duration

Question 21

This depends primarily on the client’s budget and socio-economic status.

Answer 21

Category of accommodations

Question 22

This comes along with what the destination has to offer. It also complements the attractions or places to visit in a tour package.

Answer 22

Meal plan

Question 23

These depend on the characteristics and the type of tour package that the tourist will choose,

Answer 23

Sightseeing or Activities

Question 24

Sightseeing or activities that are for an ad-hoc tour package

Answer 24

Requested

Question 25

Sightseeing or activities that are for a regular tour package.

Answer 25

Proposed

Question 26

This depends on the set of destinations included in a tour package. It can be by land, air, sea, rail, or cruise.

Answer 26

Mode of transportation

Question 27

These are additional services that can either be requested by the clients or made available to make the tour more convenient for an extra cost. An example could be wheelchairs for senior citizens or persons with disability (PWDs).

Answer 27

Ancillary services

Question 28

These services refer to the tour guides and tour escorts who oversee their clients while on tour and who are mostly needed by foreign clients.

Answer 28

Tour guide and tour escort services

Question 29

This is always subject to the concession and availability of services from the suppliers and number of participants.

Answer 29

Number of Free-of-Charge (FOC) allowed or required

Question 30

This is the ultimate financial objective of tour planning.

Answer 30

Profit

Question 31

This happens when one adds a mark-up to the actual tour cost.

Answer 31

Pricing

Question 32

defined as the process of building up the destinations and activities that will be arranged conveniently and chronologically

Answer 32

Itinerary development