12: C.3. Multiple Performance Measures

Question 1

What are the four perspectives of the balanced scorecard?

Answer 1

1- Financial
2- Customer
3- internal process
4- Organizational capacity

Question 2

What is the difference between Critical Success Factors (CSF) and Key Performance Indicators (KPI’s)?

Answer 2

CSFs are the must-do activities in order that an organization needs to do, the KIPs how you measure to know if you are doing well