Client care - Level Two Flashcards

1
Q

Tell me about an example of how you have provided good client care.

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2
Q

Tell me about an example of when you have provided a high standard of service to a client

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3
Q

How have you dealt with an unrealistic client deadline?

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4
Q

How have you dealt with unrealistic client expectations?

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5
Q

Tell me about the approach you have taken when dealing with a non technical lay client.

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6
Q

Tell me about the approach you have taken when dealing with a client with a higel level of property knowledge

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7
Q

How have you established a client’s objectives?

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8
Q

How have you confirmed a client’s brief?

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9
Q

How have you established a scope of services?

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10
Q

How have you calculated fees for professional services?

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11
Q

How have you compiled an appointment document?

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12
Q

How have you established project stakeholders and their status within a project?

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13
Q

How have you set up communication systems with a client and stakeholders?

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14
Q

How have you issued reports to a client?

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15
Q

How have you dealt with a complaint?

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16
Q

How have you measured KPIs?

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17
Q

How have you analysed the data gathered through the client briefing process and formulated a detailed client brief?

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