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midterms > ORAL COMMUNICATION > Flashcards

ORAL COMMUNICATION Flashcards

1
Q
  • comes from Latin word “communicare”
  • exchange of ideas from one person to another
  • transmission of ideas and emotion between or among person with the use of verbal or non-verbal cues.
A

Communication

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2
Q
  • the source of the message that is encoded into symbols that are verbal or non-verbal
A

Speaker/Sender

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3
Q

any info or anything the speaker wants to send to communicate by using any medium

A

Message

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4
Q
  • The form in which the speaker conveys the message.
  • Speech, conversation, email, blog
A

Medium

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5
Q
  • The mode, method, or the means of sending
A

Channel

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6
Q
  • Gets the message in the medium desired through the chosen channel and decodes the message.
A

Receiver

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7
Q
  • Receiver’s response to the message sent
A

Feedback

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8
Q
  • Setting where the communication takes place
A

Context

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9
Q
  • Anything that impedes in the way of accurately sending, receiving, and interpreting.
A

Barrier

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10
Q
  • Diagrams that make you understand the process at a glance.
A

Models of Communication

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11
Q
  • Originally intended to show how technologies function.
  • So its primary parts, sender, channel, and receiver, reflect the use of technologies.
  • SENDER is the part of a telephone a person speaks into
  • CHANNEL is the telephone itself
  • RECEIVER is the part of the phone where one can hear the other person.
A

Shannon and Weaver’s Communication Model

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12
Q

o NOISE is the static that interferes or the absence of signal
o INFORMATION SOURCE possibly a person, creates and sends the message
o MESSAGE is what the information source sends to the destination.
o TRANSMITTER has 2 layers of transmission for FTF communication:
 1st Layer – MOUTH for sounds and BODY for gestures or signals
 2nd Layer – AIR for sound and LIGHT for gestures
o SIGNAL flows through a channel
o CHANNEL/CARRIER is usually air, light, electricity, etc.
o NOISE is a secondary signal that confuses the signal carried.
o RECEIVER can be a set of ears and eyes, telephone, or antenna.
o DESTINATION is usually a person, consumes and processes the message

A

Shannon and Weaver’s Communication Model

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13
Q
  • Wiener’s Interactive Model of Communication
  • A variant of Shannon and Weaver Model
  • Has inclusion of feedback, which makes it a two-way interchange of ideas.
A

Interactive Model

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14
Q

o DESTINATION provides feedback to the message he receives to allow the info source to modify in real time.
o FEEDBACK is a message or a set of message.
o The original source of feedback becomes in info source.
o The original CONSUMER of feedback turns into DESTINATION.
o FEEDBACK is transmitted, received, and potentially disrupted by noise.
o FEEDBACK is delayed because the destination needs to wait until he receives the message from the info source.

A

Interactive Model

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15
Q
  • Seeks to explain how meaning is transferred between individuals, corporations, and others
  • The most commonly taught and widely used theory of communication.
A

Schramm’s Communication Model

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16
Q

o Communication process is CIRCULAR because each communication takes on both roles of sender and receiver.
o SENDER encodes a message, transmitted in the form of signal
o RECEIVER decodes the message and responds by encoding another signal even before the sender has completely sent the message.
o Communication is therefore FLUID since the sending and the receiving is simultaneous.
o It contains FIELDS OF EXPERIENCES
o The overlap of the sender and receiver’s field of communication is the SHARED AREA
o FEEDBACK helps solve the problem because it allows the sender to modify info from what he observes from the receivers.

A

Schramm’s Communication Model

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17
Q
  • By Eugene White (1960)
  • Tells that the communication is CIRCULAR and CONTINUOUS.
  • Communication can actually be observed from any point of the circle.
A

White’s Communication Model

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18
Q
  • Speaker’s purpose is to control others by managing their behavior
  • Can be seen when making announcements
  • Able to use language, gestures, or emotion to manage groups or individuals
  • Demonstrated by the act of telling someone to be quiet
A

Control and Regulation

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19
Q
  • Most familiar and primary reason why people communicate
  • Allows people to be connected
  • Enjoy each other’s company
  • The attention is shared by individuals
A

Social Interaction

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20
Q
  • Speaker’s purpose is to persuade to change one’s opinion, attitude, or behavior
  • Directs others and insist on their own agenda
  • May be either quotes or advice
A

Motivation

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21
Q
  • Used when speaker wants to make aware of idea or concepts
  • These may be facts, announcements, or news
A

Information

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22
Q
  • Appealing to the listener’s feelings
  • Used by the speaker for the purpose of moving another person to act
  • Basic Emotions according to Humintell:
    o Anger, Contempt, Fear, Disgust, Happiness, Sadness, and Surprise
A

Emotional Expression

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23
Q
  • A process of exchanging ideas, thoughts, knowledge, and information such that the purpose or intention is fulfilled in the best possible manner.
  • It is nothing but the presentation of views by the sender in a way best understood by the receiver.
A

Effective Communication

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24
Q
  • No necessary information is missed
A

Completeness

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25
Q
  • It should convey all facts required by the audience
A

Completeness

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26
Q
  • Sender must take into consideration the receiver’s mindset
A

Completeness

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27
Q
  • It develops and enhances reputation
A

Completeness

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28
Q
  • It is cost-saving as no crucial information is missing.
A

Completeness

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29
Q
  • It always gives additional information whenever required
A

Completeness

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30
Q
  • Helps in better decision-making
A

Completeness

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31
Q
  • It persuades the audience.
A

Completeness

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32
Q
  • Direct to the point
A

Conciseness

33
Q
  • Wordiness
A

Conciseness

34
Q
  • It is time-saving and cost-saving
A

Conciseness

35
Q
  • Underlines and highlights the main message
A

Conciseness

36
Q
  • It provides short and essential message
A

Conciseness

37
Q
  • It is more appealing and comprehensible
A

Conciseness

38
Q
  • It is non-repetitive in nature.
A

Conciseness

39
Q
  • About people
A

Consideration

40
Q
  • Stepping into the shoes of others
A

Consideration

41
Q
  • Self-respect on the audience is maintained and emotions are not at harm
A

Consideration

42
Q
  • Emphasize on “you” approach
A

Consideration

43
Q
  • Empathize with the audience and exhibit interest
A

Consideration

44
Q
  • Show optimism
A

Consideration

45
Q
  • Simplicity
A

Clarity

46
Q
  • Emphasizing on a specific message or goal one at a time
A

Clarity

47
Q
  • It makes understanding easier
A

Clarity

48
Q
  • It enhances the meaning of the message
A

Clarity

49
Q
  • It makes use of exact, appropriate, and concrete words
A

Clarity

50
Q
  • Specifics
A

Concreteness

51
Q
  • Implies being particular and clear
A

Concreteness

52
Q
  • Supported by facts and figures
A

Concreteness

53
Q
  • Makes use of words that are clear and that build the reputation
A

Concreteness

54
Q
  • It is not misinterpreted.
A

Concreteness

55
Q
  • Respect for audience
A

Courtesy

56
Q
  • It should show the sender’s expression as well as should respect the receiver.
A

Courtesy

57
Q
  • Implies taking into consideration both viewpoints
A

Courtesy

58
Q
  • It is positive and focused
A

Courtesy

59
Q
  • Makes use of terms that shows respect
A

Courtesy

60
Q
  • It is not all biased
A

Courtesy

61
Q
  • Facts or proofread
A

Correctness

62
Q
  • Implies that there are no grammatical errors
A

Correctness

63
Q
  • The message is exact, correct, and well-timed
A

Correctness

64
Q
  • If the communication is correct, it boosts up confidence level
A

Correctness

65
Q
  • Has greater impact on audience
A

Correctness

66
Q
  • It checks for the precision and accurateness
A

Correctness

67
Q
  • Makes use of appropriate and correct language
A

Correctness

68
Q
  • There are always some instances that the messages aren’t reviewed clear nor complete.
A

Barriers to Communication

69
Q
  • it impedes a communication process. It makes the communication complex, difficult, to convey and sometimes it leads to being upset.
A

Barriers

70
Q

it includes the geographical area of the sender and receiver

A

Physical

71
Q

includes the physical status of the receiver

A

Physiological

72
Q

affect how the receiver adapts the message

A

Psychological

73
Q

affect the communication for the reason of different behavior and perception

A

Attitudinal

74
Q

affects the communication if they have different language used.

A

Language

75
Q
  • You should make your point clear to avoid misunderstanding or confusion
A

Clarity of ideas before you share it

76
Q
  • Understanding while listening is a different situation to talked about. All of us has an ability to listen but few can understand.
A

Learn to listen

77
Q
  • Must take consideration how are we going to balance verbal and non-verbal communication.
  • Keep emotions in check, try to maintain eye contact, and adopt a relaxed tone
A

Be aware and conscious of your body language and tone

78
Q
  • Must build up confidence in order to catch more attention.
  • Having this will be a great help to build your trust from young audience. For the reason that, if you are confident, you know what you are saying and you are knowledgeable.
A

Confidence

79
Q
  • Presence is a great way to avoid misunderstanding and confusion.
  • You can also give or receive instant feedback from other party.
A

Presence in terms of significant discussions

midterms (5 decks)

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