Human Resources

Question 1

the business office

Answer 1

keeps financial records; manages accounts receivable, accounts payable; maintains vendor files; assists in monitoring the budget; prepares the payroll; keeps required records, makes financial reports; deals with third party payers, Medicare, Medicaid and others; safeguards and controls resident funds; and often acts as a receptionist, answers the telephone

Question 2

recruitment

Answer 2

the process of locating prospective staff

Question 3

posting a job that becomes available

Answer 3

literally posted on appropriate bulletin boards, and employees are encouraged to bid or apply

Question 4

Minimum Data Set (MDS) coordinator role

Answer 4

central both to the quality of care in the nursing facility and the reimbursements received by nursing facilities

Question 5

type B personality types

Answer 5

are characterized as having only moderate achievement needs, as less competitive and more satisfied with moderation, whether in sports, titles, or on-the-job productivity

Question 6

role of human resources manager and staff

Answer 6

to assist the line supervisors, e.g., the department heads in the nursing facility, to carry out human resources responsibilities according to policies set by facility ownership

Question 7

type A personality types

Answer 7

are characterized as hard-driving, achievement-oriented people who strive to succeed to the highest level whatever the area of activity, whether in sports, job titles, or on-the-job productivity

Question 8

expectancy theory

Answer 8

holds that the level of motivation to perform (make an effort at work) is a mathematical function of the expectation individuals have about future outcomes multiplied by the value the employee places on these outcomes

Question 9

job analysis

Answer 9

the process of grouping a series of related tasks into a position and specifying the qualifications of the employee to be placed in that job

Question 10

the CIvil Rights Act of 1964

Answer 10

prohibits discrimination in employment practices on the basis of race, color, religion, sex, or national origin

Question 11

Myers-Briggs Type Indicator personality test

Answer 11

most widely known test used to evaluate applicants and/or employees

Question 12

a consulting pharmacist

Answer 12

is responsible for reviewing the drug regimen including observing medication passes and recording and reporting drug error rates and any other problems observed

Question 13

human resources function

Answer 13

record keeping; recruitment; selection; training and retaining employees; compensation management; performance evaluation; labor relations; health and safety

Question 14

three basic objectives of performance evaluation

Answer 14

(a) to give employees feedback about their work performance; (b) to provide a basis (plan) for directing future employee efforts toward organizational goals; (c) to provide a basis on which managers will decide on promotions, compensation, and future job assignments

Question 15

personnel selection

Answer 15

the process of deciding which of the applicants best fits the requirements of the job for which they are being considered

Question 16

promotion

Answer 16

placement of an employee at a higher level within the facility or group of facilities

Question 17

construct validity

Answer 17

the extent to which a selection tool measures a trait or behavior perceived as important to functioning in a job is construct validity

Question 18

job family

Answer 18

a group of two or more jobs that have similar duties, e.g., the duties of the registered nurse and licensed nurse practitioners

Question 19

Closed Medical Staff

Answer 19

only physicians who have been approved by the organized medical staff of the facility may admit or treat its patients

Question 20

The Error of Central Tendency

Answer 20

supervisors consistently give only moderate scores to employees regardless of whether their performance is poor or outstanding

Question 21

career ladders

Answer 21

paths along which the employee can hope to progress

Question 22

according to reinforcement theory

Answer 22

behaviors depend on reward

Question 23

salaried workers

Answer 23

are paid a set wage regardless of hours worked which may or may not be required to be recorded on a time clock

Question 24

equity theory

Answer 24

employees seek an exchange in which their wages and benefits are equal to their work effort, especially when compared to wages and benefits paid to similarly situated co-workers

Question 25

job description

Answer 25

information about the job that results in a statement of the job to be done, usually a list of duties and responsibilities in order of importance

Question 26

content validity

Answer 26

the degree to which a test, interview procedure, or other selection tool measures the skills, knowledge or performance requirements actually needed to fill the position for which the applicant is applying

Question 27

in Maslow’s hierarchy of need concept

Answer 27

he theorizes that needs become salient, i.e., powerfully motivating, at each successively higher level mainly after the needs at each lower level are satisfactorily met

Question 28

The Leniency Error

Answer 28

to avoid conflict, some supervisors give consistently high ratings

Question 29

assistant administrator

Answer 29

has line authority to represent the administrator, can make decisions on his/her behalf, and is usually assigned some area to oversee

Question 30

the goal of Total Quality Management is

Answer 30

that human resources in every unit arrive at a level of daily performance reflecting a passion for quality

Question 31

the process of taking a manpower inventory

Answer 31

numerous factors that must be taken into account in projecting the present and future availability of qualified personnel in sufficient number

Question 32

halo effect

Answer 32

occurs when a supervisor who values one particular type of job behavior, punctuality, for example, permits the presence or absence of this one trait to color several or most other traits ratings

Question 33

hygiene factors

Answer 33

those such as salary, company policies, basic working conditions

Question 34

Open Medical Staff

Answer 34

is to allow any physician licensed to practice in the state to admit residents to the facility and to provide their medical care while they reside there

Question 35

the five essential activities of daily living are

Answer 35

Eating, Dressing, Toileting, Bathing, Transferring

Question 36

an administrative assistant

Answer 36

has no line authority, cannot make decisions for the facility, and does not represent the administrator except in an information gathering, or processing manner

Question 37

job

Answer 37

a group of positions which are similar in their duties, e.g., laundry, housekeeping and grounds

Question 38

when a nursing home is “Edenized.” it means

Answer 38

it has birds, cats, dogs, fish, rabbits, chickens, children, plants and gardens to walk in

Question 39

theory Y personality type

Answer 39

believe that the employee naturally dislikes work, prefers to receive extensive direction from superiors, wishes to avoid taking responsibilities in the organization

Question 40

job specification

Answer 40

a statement of the skills, education, and experience required to perform the work; this is derived from the job description

Question 41

position

Answer 41

the responsibilities and duties performed by one individual. There are as many positions as there are employees

Question 42

the wage mix (how much to pay)

Answer 42

the labor market; prevailing wage rates; cost of living increases; ability to pay; collective bargaining; individual bargaining; value of the job

Question 43

the labor market

Answer 43

the geographic area from which applicants are to be recruited

Question 44

the Equal Employment Act of 1972

Answer 44

an amendment to Title 7 of the Civil Rights Act of 1964 and is intended to cover all employers of 15 or more persons and numerous other groups, such as educational institutions

Question 45

inter-rater reliability

Answer 45

reliability of the tests, interviews, and other tools used in selecting among applicants refers to the consistency with which the same results are obtained over a period of time and when used by different testers

Question 46

wage earner or hourly employees

Answer 46

generally are required to punch in and out on a time clock and are paid only for hours worked as verified on the time card

Question 47

the administrator is responsible for

Answer 47

assuring that all work is accomplished according to policy at an acceptable level of quality

Question 48

on the job training

Answer 48

conducted by a staff member assigned to assist a new or continuing employee to acquire the abilities needed in a position in the facility

Question 49

inservice training

Answer 49

refers to employee education offered throughout the work career of the employees

Question 50

task

Answer 50

a coordinated and aggregated series of work elements used to produce an output (e.g., making beds)

Question 51

job titles (or job classifications)

Answer 51

that which distinguishes one job from all others

Question 52

reinforcement theory

Answer 52

the outcome reinforces the employee’s response either positively, leading to repeating the response, or negatively, leading to reduction of its use