Chapter 13: Groups and Teams

Question 1

Groups

Answer 1

Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity See also Teams

Question 2

Team

Answer 2

A small group of people working together with a common purpose, performance goals, and mutual accountability See also Groups

Question 3

Formal group

Answer 3

A group, headed by a leader, that is established to do something productive for the organization

Question 4

Informal group

Answer 4

A group formed by people seeking friendship that has no officially appointed leader, although a leader may emerge from the membership

Question 5

Cross-functional teams

Answer 5

A team that is staffed with specialists pursuing a common objective

Question 6

Self-managed teams

Answer 6

Groups of workers who are given administrative oversight for their task domains

Question 7

Virtual teams

Answer 7

Teams that work together over time and distance via electronic media to combine effort and achieve common goals

Question 8

Forming

Answer 8

The first of the five stages of forming a team, in which people get oriented and get acquainted

Question 9

Storming

Answer 9

The second of five stages of forming a team in which individual personalities, roles, and conflicts within the group emerge

Question 10

Norming

Answer 10

One of five stages of forming a team; stage three, in which conflicts are resolved, lose relationships develop, and unity and harmony emerge

Question 11

Group cohesiveness

Answer 11

A “we feeling” that binds group members together

Question 12

Performing

Answer 12

The fourth of five stages of forming a team, in which members concentrate on solving problems and completing the assigned task

Question 13

Adjourning

Answer 13

One of five stages of forming a team; the stage in which members of an organization prepare for disbandment

Question 14

Punctuated equilibrium

Answer 14

Establishes ­periods of stable functioning until an event causes a dramatic change in norms, roles, and/or objectives resulting in the establishment and maintenance of new norms of ­functioning, returning to equilibrium

Question 15

Collaboration

Answer 15

Act of sharing information and coordinating efforts to achieve a ­collective outcome

Question 16

Trust

Answer 16

Reciprocal faith in others’ intentions and behaviors

Question 17

Team member interdependence

Answer 17

The extent to which team members rely on common task-related team inputs, such as resources, information, goals, and rewards, and the amount of interpersonal interactions needed to complete the work

Question 18

Team composition

Answer 18

Reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members

Question 19

Roles

Answer 19

Sets of behaviors that people expect of occupants of a position

Question 20

Task role

Answer 20

Behavior that concentrates on getting the team’s task done

Question 21

Maintenance role

Answer 21

Relationship-related role consisting of behavior that fosters constructive relationships among team members

Question 22

Norms

Answer 22

General guidelines or rules of behavior that most group or team members follow

Question 23

Team processes

Answer 23

Team members’ interdependent acts that transform inputs to outcomes through activities directed toward organizing taskwork to achieve collective goals

Question 24

Team charter

Answer 24

Outlines how a team will manage teamwork activities

Question 25

Team reflexivity

Answer 25

A collective process by which members reflect on the team’s objectives, strategies, methods, and processes and adapt accordingly

Question 26

Team voice

Answer 26

The extent to which team members feel free to express opinions, concerns, proposals, or thoughts about work-related issues

Question 27

Conflict

Answer 27

Process in which one party perceives that its interests are being opposed or negatively affected by another party

Question 28

Dysfunctional conflict

Answer 28

Conflict that hinders the organization’s performance or threatens its interests

Question 29

Functional conflict

Answer 29

Conflict that benefits the main purposes of the organization and serves its interests

Question 30

Personality conflict

Answer 30

Interpersonal opposition based on personal dislike, disagreement, or differing styles

Question 31

Programmed conflict

Answer 31

Conflict designed to elicit different opinions without inciting people’s personal feelings

Question 32

Devil’s advocacy

Answer 32

Taking the side of an unpopular point of view for the sake of argument

Question 33

Dialectic method

Answer 33

Role-playing two sides of a proposal to test whether it is workable