Chapter 2 - Attitudes, emotions, and personality

Question 1

Cognitive dissonance

Answer 1

Incompatibility between two or more attitudes or between behaviour and attitudes

Question 2

Cognitive component

Answer 2

A description of or belief in the way things are

Question 3

Behavioural component

Answer 3

An attitude describes an intention to behave a certain way toward someone or something

Question 4

Organisational identification

Answer 4

The extent to which employees define themselves by the same characteristics that define the basis for which attitudes are engendered

Question 5

Perceived organisational support (POS)

Answer 5

The degree to which employees believe an organisation values their contribution and cares about their well being.

Question 6

What causes job satisfaction?

Answer 6

Job conditions

Personality

Pay

Corporate Social Responsibility (CSR)

Question 7

Impact of job satisfaction

Answer 7

Job performance

Organisational Citizenship Behaviour (OCB)

Customer satisfaction

Life satisfaction

Question 8

Impact of job dissatisfaction

Answer 8

Exit

Voice

Loyalty

Neglect

Question 9

Counterproductive work behaviour (CWB)

Answer 9

Intentional employee behaviour that is contrary to the interests of the organisation and therefore causes damage to the organisation

Question 10

Affect

Answer 10

A generic term that covers and broad range of feelings, including both emotions and moods

Question 11

Emotions

Answer 11

Intense feelings that are directed at someone or something