Chapter 14 - Conflict and Negotiation

Question 1

Conflict

Answer 1

A process that begins when one party perceives another party as affecting something that the first party cares about negatively

Question 2

Functional conflict

Answer 2

Support the goals of the group and improves its performance and is thus a contricive form of conflict

Question 3

Dysfunctional conflicts

Answer 3

Are conflicts that hinder group performance

Question 4

Three categories of conflict

Answer 4

Relationship

Task

Process

Question 5

Relationship conflict

Answer 5

Interpersonal relationships

Question 6

Task conflict

Answer 6

Content and goals of the work

Question 7

Process conflict

Answer 7

How the work gets done

Question 8

The three frameworks where conflict occurs

Answer 8

Dyadic conflict

Intragroup conflict

Intergroup conflict

Question 9

Dyadic conflict

Answer 9

A conflict between two people

Question 10

Intragroup conflict

Answer 10

Within a group or team

Question 11

Intergroup conflict

Answer 11

A conflict between groups or teams

Question 12

Conflict process has five stages

Answer 12

Potential opposition or incompatibility

Cognition and personalisation

Intentions

Behaviour

Outcomes

Question 13

Stage 1 of conflict

Answer 13

Appearance of conditions - causes or sources - create opportunities for it to arise

Question 14

Stage 2 of conflict

Answer 14

Where conflict issues are defined

What the conflict is decided between parties

Question 15

Perceived conflict

Answer 15

Awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise

Question 16

Felt conflict

Answer 16

Can be described as emotional involvement in a conflict that creates anxiety, tension, frustration, or hostility

Question 17

Stage 3 of conflict

Answer 17

Intentions intervene between people’s perceptions and emotions, and their overt behaviour

They are decisions to act in a given way

There is slippage between intentions and behaviour, so behaviour does not always accurately reflect a person’s intentions

Question 18

Stage 4 of conflict

Answer 18

A dynamic process of interaction

Question 19

Stage 5 of conflict

Answer 19

The action reaction interplay between conflicting parties creates consequences. These outcome may be functional if the conflict improves the group’s performance or dysfunctional if it hinders performance

Question 20

Conflict management

Answer 20

Is the use of resolution and stimulation techniques to achieve the desired level of conflict

Question 21

What are the five conflict handling intentions:

Answer 21

Competing

Collaborating

Avoiding

Accommodating

Compromising

Question 22

Negotiation

Answer 22

A process that occurs when two or more parties decide how to allocate scarce resources.

Question 23

What are the two ways of negotiating?

Answer 23

Distributive bargaining

Integrative bargaining

Question 24

Distributive bargaining

Answer 24

Negotiation that seeks to divide up a fixed amount of resources

Win-lose situation

Question 25

Integrative bargaining

Answer 25

Negotiation that seeks one or more settlements that can create a win-win situation

Question 26

Third party roles

Answer 26

Mediator

Arbitrator

Conciliator

Question 27

Mediator

Answer 27

A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives

Effectiveness relatively high

Question 28

Arbitrator

Answer 28

Third party to a negotiation who has the authority to dictate an agreement can be voluntary or compulsory.

Can lead to a settlement

Question 29

Conciliator

Answer 29

A trusted third party who provides an informal communication link between the negotiator and the negotiating partner