Managing a Business & Structure Flashcards
Match the key term to its definition:
a) Power
b) Authority
c) Responsibility
d) Accountability
e) Delegation
- The right to do something or require someone else to do it
- The responsible person’s liability to answer for what as happened to those with legitimate interest in a matter
- The ability to get things done
- Giving someone else the responsibility and authority to do something, whilst remaining responsible and accountable for the thing to be done properly
5.The obligation that someone has to do the thing the other person in authority over them has required
a) 3
b) 1
c) 5
d) 2
e) 4
Which of the following describes coercive power?
a) The power of physical force or punishment. Physical power is rare in business but intimidation may feature, e.g. in workplace bullying
b) Based on control over valued resources. For example, managers have access to information contacts and financial rewards for team members. This power depends on the scarcity of the resource, how much it is valued, and how much it is under the manager’s control
c) Associated with a particular position in the organisation. For example, if a manager has power to authorise expenses
d) Based on experience or qualifications. Depends on others recognising the expertise in an area they need
e) Based on force of personality or charisma, which can attract or influence other people
f) The power to disrupt operations, for example by industrial action
a
Which of the following describes Reward/resource power?
a) The power of physical force or punishment. Physical power is rare in business but intimidation may feature, e.g. in workplace bullying
b) Based on control over valued resources. For example, managers have access to information contacts and financial rewards for team members. This power depends on the scarcity of the resource, how much it is valued, and how much it is under the manager’s control
c) Associated with a particular position in the organisation. For example, if a manager has power to authorise expenses
d) Based on experience or qualifications. Depends on others recognising the expertise in an area they need
e) Based on force of personality or charisma, which can attract or influence other people
f) The power to disrupt operations, for example by industrial action
b
Which of the following describes Legitimate/position power?
a) The power of physical force or punishment. Physical power is rare in business but intimidation may feature, e.g. in workplace bullying
b) Based on control over valued resources. For example, managers have access to information contacts and financial rewards for team members. This power depends on the scarcity of the resource, how much it is valued, and how much it is under the manager’s control
c) Associated with a particular position in the organisation. For example, if a manager has power to authorise expenses
d) Based on experience or qualifications. Depends on others recognising the expertise in an area they need
e) Based on force of personality or charisma, which can attract or influence other people
f) The power to disrupt operations, for example by industrial action
c
Which of the following describes expert power?
a) The power of physical force or punishment. Physical power is rare in business but intimidation may feature, e.g. in workplace bullying
b) Based on control over valued resources. For example, managers have access to information contacts and financial rewards for team members. This power depends on the scarcity of the resource, how much it is valued, and how much it is under the manager’s control
c) Associated with a particular position in the organisation. For example, if a manager has power to authorise expenses
d) Based on experience or qualifications. Depends on others recognising the expertise in an area they need
e) Based on force of personality or charisma, which can attract or influence other people
f) The power to disrupt operations, for example by industrial action
d
Which of the following describes referent/personal power?
a) The power of physical force or punishment. Physical power is rare in business but intimidation may feature, e.g. in workplace bullying
b) Based on control over valued resources. For example, managers have access to information contacts and financial rewards for team members. This power depends on the scarcity of the resource, how much it is valued, and how much it is under the manager’s control
c) Associated with a particular position in the organisation. For example, if a manager has power to authorise expenses
d) Based on experience or qualifications. Depends on others recognising the expertise in an area they need
e) Based on force of personality or charisma, which can attract or influence other people
f) The power to disrupt operations, for example by industrial action
e
Which of the following describes negative power?
a) The power of physical force or punishment. Physical power is rare in business but intimidation may feature, e.g. in workplace bullying
b) Based on control over valued resources. For example, managers have access to information contacts and financial rewards for team members. This power depends on the scarcity of the resource, how much it is valued, and how much it is under the manager’s control
c) Associated with a particular position in the organisation. For example, if a manager has power to authorise expenses
d) Based on experience or qualifications. Depends on others recognising the expertise in an area they need
e) Based on force of personality or charisma, which can attract or influence other people
f) The power to disrupt operations, for example by industrial action
f
Match the type of manage with the type of authority they hold;
a) Line manager
b) Staff manager
c) Functional manager
d) Project manager
- The manager can direct, design or control activities or procedures in another department
- Authority over project team members in respect of the project in progress
- Authority over a subordinate
- Gives specialist advice to another manager or department, over which they have no line authority
a. 3
b. 4
Staff authority does not entail the right to make or influence decisions in the advisee department. for example, a HR resource manager may advise a finance line manager on selecting interview methods
c. 1
E.g a finance manager has authority to require timely reports from managers in other departments
d. 2
This authority is likely to be temporary and the project team are still likely to have line managers who also have authority over them
What are the four main tasks in the management process?
Planning,
Organising,
Controlling,
Leading
What are the three key roles that Mintzberg defines and assigns to managers?
- Informational role; checking data and passing it onto relevant people. Spokesperson for their team
- Interpersonal role; leads own team and links with other managers
- Decisional role; what we perceive as managing - allocate resources negotiate, solve problems etc
Match the key terms with the definitions;
a) Rational goal culture
b) Internal processes culture
c) Open systems culture
d) Human relations culture
- The business is open to the new ideas presented by an everchanging environment. Staff are motivated by growth and variety
- Uses the reasons why a business does something to make sure it is done as well as possible. Centralised planning and control, detailed division of labour
- The business aims to maintain the well-being of staff. Staff are motivated by belonging
4.The internal processes look at how the organisation is doing things, not why. Hierarchical lines of authority, impersonality, detailed rules and procedures
a. 2
b. 4
c. 1
d. 3
Match the key terms to their definitions;
a) Customer
b) Consumer
- Purchases and pays for a good or service
- Ultimate user of the good or service
a) 1
b) 2
Match the key terms to their example;
a) Fast Moving Consumer Goods
b) White goods
c) Brown goods
d) Soft goods
- Mobile phone
- Baked beans
- Washing machine
- Bed linen
a) 2
b) 3
c) 1
d) 4
What is a B2B business?
What is a B2C business?
B2B - Business to business - businesses operating in industrial markets that sell from business to business
B2C - Business to consumer - businesses which operate in the consumer market, selling to customers.
The four Ps presents the marketing mix for tangible products, what do they stand for?
Product
Place
Price
Promotion
When services are involved there are seven Ps of marketing. What do they stand for?
Product
Place
Price
Promotion
People
Processes
Physical Evidence
