Chapter 1-3

Question 1

Multifunctional MA

Answer 1

Cross trained in multiple aspects of the clinic

Question 2

Patient Navigator

Answer 2

A person who helps guide a patient through the healthcare system

Question 3

MA Organizations

Answer 3

-AAMA
-AMT
-NHA

Question 4

Continuing Education Units CEU’s

Answer 4

Successful completion of noncredit courses after completing the initial educational program

Question 5

American Association of Medical Assistants

Answer 5

• Devoted only to medical assistants
• CMA credential
• Recertify every 5 years

Question 6

National Health career Association

Answer 6

• CMAA (administrative) and CCMA (clinical)
• Renew every years

Question 7

American Medical Technologists

Answer 7

• RMA and CMAS (specialist)
• Recertify every 3 years

Question 8

Benefits of Certification

Answer 8

• Specific role training
• Mandatory for many practices

Question 9

MA Program Accreditors

Answer 9

• CAAHEP
• ABHES

Question 10

Hard Skills

Answer 10

Specific technical and operational proficiencies

Question 11

Soft Skills

Answer 11

Personal attributes that enhance and individual’s interactions

Question 12

Work Ethic

Answer 12

A set of values of hard work

Question 13

Teamwork

Answer 13

Working with others in the best interest of completing the job

Question 14

Patient Professionalism

Answer 14

Demonstrate respect, compassion, and integrity

Question 15

Patient Advocate

Answer 15

The act of speaking and acting on behalf of the patients needs and well being

Question 16

Critical Thinking

Answer 16

• Analyzing situations
• Determine most important aspects
• Reach conclusions that go beyond the obvious

Question 17

Tips for Reducing Stress

Answer 17

• Try not to overreact
• Stay focused