Federal Trade Commission

Question 1

Alternative container

Answer 1

Unfinished wood box, or other non-metal, receptacle, or enclosure, without ornamentation, or a fixed interior lining, which is designed for the encasement of human remains, and which is made of fiber board, Prestwood, composition materials, with or without an outside, covering or like materials

Question 2

Alternative price list

Answer 2

Price list which may be prepared for used in certain limited circumstances, such as children and infants, government, agencies, indigent, persons, religious groups, burial, societies, etc.

Question 3

Cash advance items

Answer 3

• An item obtained from a third-party and paid for by the funeral provider on the purchasers behalf,
• cash, advance, accommodation, cash, disbursement, or similar term.

Question 4

Casket

Answer 4

Rigid container, which is designed for the encasement of human remains in which is usually constructed of wood, middle, fiberglass, plastic, or like material, and ornamented and lin

Question 5

Funeral Ceremony/Funeral Service

Answer 5

a funeral where a body is present

Question 6

What are Funeral Goods?

Answer 6

Goods that are sold or offered for sale directly to the public for use in connection with funeral services

Question 7

What is a Funeral Provider?

Answer 7

Any person, partnership, or corporation that sells or offers to sell both funeral goods and funeral services to the public

Question 8

What is the General Price List (GPL)?

Answer 8

Printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices

Question 9

What is a Casket Price List (CPL)?

Answer 9

Printed or typewritten list of caskets and alternative containers normally offered for sale by the funeral provider. The CPL must include retail price and enough descriptive information to enable consumers to identify the merchandise

Question 10

What is an Outer Burial Container Price List (OBCPL)?

Answer 10

Printed or typewritten list of outer burial containers normally offered for sale by the funeral provider which does not require special ordering. The OBC PL must include retail price and enough descriptive information to enable consumers to identify the merchandise

Question 11

What is a Direct Cremation?

Answer 11

Disposition of human remains by cremation without a formal viewing or ceremony

Question 12

What does “Forwarding Remains” mean?

Answer 12

• funeral home takes remains to another funeral home
• Services of the funeral provider in the locale where the death occurs to prepare human remains for transfer to another funeral provider as selected by the family
• 1 of the 16 mandatory GPL items

Question 13

What is a Graveside Service?

Answer 13

A ceremony or ritual conducted at the grave

Question 14

What is an Immediate Burial?

Answer 14

Disposition of human remains by burial, without formal viewing, visitation, or ceremony with the body present

Question 15

Casket

Answer 15

A rigid container which is designed for the encasement of human remains and is usually constructed of wood, metal, or like material and ornamented and lined with fabric

Question 16

Memorial Service

Answer 16

A ceremony commemorating the deceased without the body present

Question 17

Cremation

Answer 17

heating process which incinerates human remains.

Question 18

Federal Trade Commission (FTC)

Answer 18

• agency of federal government
• Created in 1914
• to promote free and fair competition by prevention of trade restraints, price fixing, false advertising and other unfair methods of competition

Question 19

Outer Burial Container

Answer 19

Any container which is designed for placement in the grave around the casket including, but not limited to, container commonly known as burial vaults, grave boxes, and grave liners

Question 20

Crematory

Answer 20

a furnace or retort for cremating dead human bodies; a building that houses a retort

Question 21

Viewing

Answer 21

Another name for: Calling hours, visitation, visiting hours, wake
Time set aside for friends and relatives to pay respect for the deceased prior to the funeral service

Question 22

Transfer of Remains

Answer 22

Another name for: removal
- the moving of the dead human body from the place of death to the funeral home or other designated place
- one of the 16 items required on the GPL

Question 23

What are the GPL 6 mandatory disclosures?

Answer 23

• Consumers’ right to select the goods and services desired
• Basic service fee
• Embalming
• Alternative container for direct cremations
• Casket Price List
• Outer Burial Container Price List
  Statements required by the Funeral Rule which cannot be modified or edited and must appear in a clear and conspicuous manner

Question 24

What are alternative price lists & who can have an alternative price list?

Answer 24

Special pricelists are allowed for specific groups
- Children and Infants
- Government Agencies
- Law Enforcement/Public Safety
- Religious Groups and Memorial Societies
Not mandatory, not required on GPL but can be added, or be a separate price list

Question 25

Package Pricing

Answer 25

• Allowable under the FTC
• Whatever is offered in your packages must be itemized in the GPL
• You may offer discount packages
• You can limit who you offer them to
• Casket purchase
• OBC purchase
  ***You can not discount basic services for people who buy merchandise
• You must provide a GPL
• If packages are selected they cannot be altered, you itemize

Question 26

Commission

Answer 26

Refers to the Federal Trade Commission

Question 27

Casket Handling Fees

Answer 27

Charge, fee or surcharge applied to consumer who purchase their casket elsewhere from a source other than the price list/funeral provider

Question 28

Exigent Circumstances

Answer 28

Situation requiring immediate action or urgency; FTC recognizes that funeral provider might embalm without permission

Question 29

Free Items

Answer 29

None of the 16 items specified items required to be separately itemized on the GPL can be listed as free or no charge. Items not required by the rule can be listed as free

Question 30

Funeral Services

Answer 30

Any services which may be used to: 1) care for and prepare deceased for burial, cremation, or other final disposition; 2) arrange, supervise or conduct the funeral ceremony or the final disposition of deceased human bodies

Question 31

Itemization

Answer 31

Method of price quotation by which each unit of service and/or merchandise is priced separately

Question 32

Non declinable service fee

Answer 32

BASIC SERVICES is the only fee which the customer cannot decline (unless state or local law requires otherwise). Funeral provider should recover expenses for services, facilities, or unallocated overhead in this charge charge

Question 33

Person

Answer 33

Any individual, partnership, corporation, association, government, or governmental, subdivision, or agency, or other entity

Question 34

Receiving remains

Answer 34

• Getting the remains from another funeral home
• Services of the funeral provider after initial services have been provided by another firm at the locale of death. Funeral rule requires package pricing of the service, with a description of the components included
• 1 of the 16 required items on GPL

Question 35

Services of funeral Director and staff

Answer 35

• Basic services= arrangements; planning funeral; filing paperwork; getting goods; embalming work
• Basic services, not to be included in prices of other categories, that are furnished by if your provider in arranging any funeral, such as conducting, the arrangement conference, planning the funeral, obtaining necessary permits, and placing obituary notices

Question 36

Statement of funeral goods, and services selected

Answer 36

Itemized written statement provided for retention to each person who arranges a funeral or other disposition. It must include the goods and services selected and prices pay for each, itemization of cash advance items, and the total cost.

Question 37

Telephone price disclosure

Answer 37

Funeral provider must give consumers who call accurate information from the price lists and answer questions about offerings and prices with readily available information

Question 38

Third-party merchandise

Answer 38

Funeral goods, consumer purchase from a source other than the price list/funeral provider

Question 39

Triggering event

Answer 39

Occurrence of situation that requires certain action, i.e. the triggering event for giving out the GPL is face-to-face meeting

Question 40

Tying arrangements

Answer 40

Exist when a seller requires the purchase of unwanted items/services in order to obtain the desired item/service