Ch. 2 Therapeutic Communication

Question 1

What is most important regarding active listening?

Answer 1

It’s the most therapeutic technique. Fully concentrate on what and how it’s being said, show interest verbally, and on verbally.

Question 2

What type of communicator clearly states their needs and wants and use “I” statements?

Answer 2

Assertive

Question 3

What are the barriers to communication?

Answer 3

Environmental distraction, internal distractions, visually impaired, hearing, impaired, intellectually, disabled, illiterate, non-English-speaking, emotional distractions.

Question 4

How would you provide a solution for environmental distractions?

Answer 4

Provide privacy in a quiet room with the door closed and make sure the temp is comfortable

Question 5

What stage of psychosocial development is a two year old in?

Answer 5

Autonomy versus shame/doubt (1.5-3 years)

Question 6

What stage of psychosocial development is a 72 year old in?

Answer 6

Ego integrity versus despair (60+years)

Question 7

Give examples of social factors

Answer 7

John does not drink alcohol or smoke. He exercises at the gym each day. He likes to visit art museums and learn about history.

Question 8

What is the most important with verbal personal boundaries in the workplace?

Answer 8

It is important for medical assistance to keep a professional relationship with patient and family. Do not discuss politics, religion, gossip, relationships.

Question 9

Describe the communication cycle

Answer 9

Sender creates the message. Receiver decode the message. Receiver creates feedback. Sender decodes feedback.

Question 10

List types of verbal communication

Answer 10

Written messages, letters, and emails, online info and media, in person talking, over the phone, remote devices like WebCams

Question 11

What type of communicator has poor, listening skills and uses you statements?

Answer 11

Aggressive communicators

Question 12

What level of Maslow’s hierarchy includes knowledge and understanding?

Answer 12

The growth needs, specifically cognitive needs

Question 13

These unmet needs can lead to feelings of loneliness, depression, and isolation

Answer 13

Love and belongingness needs in emotional needs.

Question 14

What stage of grief can also be a defense mechanism?

Answer 14

Denial

Question 15

What coaching strategies would be used for a patient with a hearing impairment?

Answer 15

Use print materials, written instruction, videos with captions, text, telephones, sign language interpreter

Question 16

What are assertive behaviors?

Answer 16

Medium pitch, speed, and volume of voice, good eye, contact, open posture and respectful of others

Question 17

Reflection

Answer 17

Putting words to the persons, emotional reaction, which acknowledges the person’s feelings

Question 18

Clarification

Answer 18

Allows the listener to get additional information

Question 19

Ethnicity

Answer 19

A group of people who share a common ancestry, culture, religion, traditions, nationality, Language, and so on

Question 20

Nationality

Answer 20

Pertains to the country where the person was born in holds citizenship

Question 21

Culture

Answer 21

General customs, norms, values, and beliefs, held by a group of people

Question 22

Rationalization

Answer 22

The person comes up with various explanations to justify his or her response

Question 23

Regression

Answer 23

The person reverts to an old, usually immature behavior to express their feelings

Question 24

Projection

Answer 24

The person accuses someone else of having the feelings that he or she has

Question 25

Repression

Answer 25

The person simply forget some thing that is bad or hurtful

Question 26

Reaction formation

Answer 26

The person expresses his feelings as the opposite of what he really feels

Question 27

Communication strategies for adolescents

Answer 27

Provide privacy in independence and encourage good decision making