Week 10

Question 1

What is Burnout

Answer 1

A state of exhaustion in which one is cynical about the value of one’s occupation and doubtful of one’s capacity to perform.

Question 2

What is emotional exhaustion?

Answer 2

Feelings of being emotionally drained by one’s work.

Question 3

What is cynicism?

Answer 3

Negative or excessively detached response to the work itself and/or the individual with whom employee’s interact while performing their job.

Question 4

What is lack of personal accomplishment/inefficacy?

Answer 4

A decline in one’s feelings of competence and of successful achievement at work.

Question 5

How do you measure burnout?

Answer 5

Athlete Burnout Questionnaire (ABQ)

Question 6

What the two long-lasting consequences of burnout?

Answer 6

Job Performance and Health Problems

Question 7

Consequences of burnout: job performance

Answer 7

• withdrawal behaviours - lateness, absense, quitting.
• requiring extra time and effort to perform job.
• increased demands on other staff.

Question 8

Consequences of burnout: health problems.

Answer 8

• anxiety, depression
• sleep disturbance
• memory impairment
• neck pain, headaches, respiratory infections
• type 2 diabetes.

Question 9

What are the two causes of burnout?

Answer 9

Situational factors
Individual factors

Question 10

What are some situational factors involving burnout?

Answer 10

Job characteristics: e.g. role ambiguity, role conflict, role stress. - reminds of the Job Characteristics Model.
High job demands and Low job resources - Karasek’s Job Demands-Control model of mental strain.

Question 11

Evidence of situational factors - Job Characteristics.

Answer 11

• lower task autonomy, lower task identity relate to higher burnout - health workers in Nigeria.
• higher role ambiguity, role conflict relate to higher burnout - US teachers.

Question 12

5 situational models of burnout?

Answer 12

• TPB
• JCM
• JD-C
  -JD-R
  -COR

Question 13

3 examples of resources for Conservation of Resources Theory (Hobfoll, 2002)

Answer 13

• Material objects (e.g. house)
• Conditions (e.g. good health, stable employment)
• Personal characteristics (e.g. optimisim)

Question 14

What are the 3 circumstances that represent stress?

Answer 14

1) a threat of resource loss
2) an actual loss of the resources required to sustain the individual.
3) the lack of reasonable gain following resource investments.

Question 15

What is the individual factors to burnout?

Answer 15

Personality traits - meta-analysis on the ‘Big 5’:
- Neuroticism - strong positive
- Extraversion - moderate negative
-Conscientiousness - moderate negative
-Agreeableness - moderate negative
-Openness to experience - weak negative

Question 16

How to deal with burnout?

Answer 16

• Identify and reduce demands.
• Identify and increase job resources.
• Training managers to better supervise their employees and give constructive feedback.