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TOURGUIDING > TOURGUIDING PRELIM W4 > Flashcards

TOURGUIDING PRELIM W4 Flashcards

1
Q

is a person trained, licensed and accredited
to conduct a tour for a fee. However, this is not the only
requirements for this profession. Before a tour guide can
perform his duties officially and professionally,
requirements must be met, documents must be
submitted and proper training completed.

A

Tour guide definition by DOT

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2
Q

teaching or developing in oneself or others, any
skills, and knowledge relate to specific useful competencies. has specific goals of improving one’s capability,
capacity, productivity and performance.

A

Training

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3
Q

It means a certification was issued by the department of
Tourism, that the holder is recognized by the Department, having
complied with the minimum standards for the operation of
establishment concerned.

A

ACCREDITATION

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4
Q

t is issued by the Local Government Unit, the effective of which
is December 31 of each year. This is a mandatory requirement and renewal should be done
January every year with grace period given by the LGU Licensing
Committee.

A

LICENSING

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5
Q

described as understanding ourselves, moderating
our responses, talking effectively and empathizing accurately,
building relationships of trust, respect and productive interactions.

A

PEOPLE SKILLS

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6
Q

This refers to the mastery of language or a number of
languages and the guide/escort tone and quality of the voice,
overall projection and language nuances (meanings).

A

COMMUNICATION SKILLS

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7
Q

This element aims to arouse the interest of the clients in order to
elicit positive responses and appropriate questions. It involves face-to-face and eye-to-eye contact, the proper way of
asking and answering questions and unobtrusive way of calling
people’s attention.

A

RAPPORT WITH THE CLIENTS

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8
Q

Knowledge of the history, civilization, society and way of life of
the countries to be visited is desirable. A familiarity with the local language and current events
pertinent to these countries will be of much held and projects an
image of professionalism.

A

KNOWLEDGE OF FOREIGN
CUSTOMS AND TRADITIONS

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9
Q

Stock knowledge acquired by the tour guide through research,
interaction with other guides and self study.

A

MASTERY OF INFORMATION AND
SKILLS

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10
Q
  1. SMILE
  2. DRESS PROPERLY
  3. BE PATIENT
  4. BE READY
  5. BE FRIENDLY AND COURTEOUS
  6. BE CALM AND POSITIVE
  7. BE PREPARED
  8. STUDY YOUR PEOPLE
  9. PROTECT OTHER SUPPLIERS
    10.BE UNDERSTANDING, BUT FIRM
A

TEN COMMANDMENTS OF TOUR GUIDING

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11
Q

Tourism is a service industry, and as such, it must be service-
oriented. TRUE OR FALSE?

A

TRUE

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12
Q

Remember as well that being service-oriented is being
servants. TRUE OR FALSE?

A

FALSE

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13
Q

A tour may be rated as?

A

“outstanding”, “average” or “poor”.

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14
Q

tour guiding involving four
stages.

A

Pre-tour
Tour Proper
Crisis Management
Post Tour

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15
Q

consists of all the preparations necessary for the
arrival of the visitors.

A

PRE-TOUR

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16
Q

The second stage starts with the tourist arrivals and ends
with the tourist departures.

A

TOUR PROPER

17
Q

Refers to the greetings of guests at the
gateway (airport/pier/bus station/village entrance-reception
area) and assisting them to move to their place of lodging and
to undertake the check in procedures.

A

RECEPTION

18
Q

It is advisable not to prepare and memorize a short-list
information to impart. TRUE OR FALSE?

A

FALSE

19
Q

Tour guiding techniques are developed and applied on the
basis of the tour cycle and must always be geared to
achieve the ultimate objective, which is ?

A

customer
satisfaction.

20
Q

It is always advisable to report at least
30 minutes before the tour’s schedule departure time.

A

Reporting time

21
Q

When boarding the passengers, the tour
guide must position himself in a strategic location, give an
appropriate greeting and count heads.

A

Boarding

22
Q

They help tourists understand what is
unique about a city or region. They also introduce visitors to
sights and attractions they may wish to visit.

A

Tour Commentaries

23
Q

These include introducing yourself and the
driver and a brief description of the day’s tour, designated
stops and points of interest en route.

A

Required

24
Q

These are facts and figures on sites and
sights en route and walking tours.

A

Informative

25
Q

These include all answers to questions posed
by the tourists.

A

Requested

26
Q

These are adlib commentaries, jokes, witty
stories, legends and trivia.

A

Optional

27
Q

Always alert the people of an approaching sight
of interest and give the appropriate commentary only when the
sight is visible to most.

A

While on Tour

28
Q

Always supervise disembarking. Herd the
group and lead the people. Gather most of them before providing
the appropriate commentary onsite. Allow time for picture taking
and other activities such as use of rest rooms and trinket
shopping. Supervise re-boarding and always count heads.

A

During Stopovers

29
Q

Before disembarkation, give reminder of the next
activity/movement and a thank you speech. When the clients
have disembarked, check each seat for items that may have been
left behind. Thank the driver.

A

End of Tour

30
Q

procedures involve collection
of room keys and request for preparation of the personal charges by
the Front Office Cashier and the payment of these by the guests.

A

Hotel Check-out

31
Q

The information required while onboard and in
transit to the airport, pier or bus station consists of reminders about

A

Send-off assistance

32
Q

involves the correct and proper handling of any
and all extraordinary management situations that may arise
outside the ordinary routine during the delivery of the tour
itinerary:

A

CRISIS MANAGEMENT

33
Q

consists of all post tour activities necessary to
close tour file.

A

POST TOUR

TOURGUIDING (5 decks)

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