Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

TOURGUIDING > TOURGUIDING W5 > Flashcards

TOURGUIDING W5 Flashcards

1
Q

speech communication starts here

A

Speaker

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

whatever is communicated

A

Message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

means by which a message is communicated

A

Channel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

the receiver of the communicated messag

A

Listener

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

comes in many forms and must be understood

A

Feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

anything impeding the communication of the message

A

Interference

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

the time and place of occurrance

A

Situation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Over our lives we will listen to many more speeches than
we will deliver.TRUE OR FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Listening for pleasure or enjoyment

A

Appreciative

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Listening to provide emotional support for speaker

A

Empathetic

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Listening to understand the speakers message

A

Comprehensive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Listening to evaluate a message

A

Critical

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Like any skill it takes practice and self-descipline

A

Take Listening Seriously

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

When you catch your mind wandering make a conscious effort to pull it back on track; try to anticipate what the speaker will say/do next

A

Resist Distractions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Lincoln and Gandhi were strange in appearance but were excellent speakers

A

Don’t be Diverted by Appearance or Delivery

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

“a closed mind is an empty mind”

A

Suspend Judgment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Listen for main points

A

Focus Your Listening

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Is it accurate
* Are the sources objective
* Is it relevant
* Is it sufficient to support the speakers claim

A

Listen for evidence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Study the speakers technique as a learning tool

A

Listen for technique

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Every speech contains two messages:

A

*One from the speaker
*One received by the listener

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

“People hear what they want to hear and disregard the rest.”

A

Paul Simon’s
The Boxer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

The tendency for people to be most interested in themselves,
their own problems and the way to solve them

A

Egocentrism

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q
  • Identify the general features
  • Gauge their importance to the situation
A

Look for observable audience traits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

AGE, GENDER, RELIGION, RACIAL ETHNIC OR CULTURAL BACKGROUND

A

Traits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Whatever your age, you’re a product of your world

A

Age

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Old stereotypes no longer apply
* Avoid sexist language and references

A

GENDER

27
Q

Be aware of differences and be able to adapt

A

racial, Ethnic or Cultural Background

28
Q

Highly charged emotional issue, be sure to consider the religious orientation or you might end up being
embarrassed.

A

RELIGION

29
Q

Guilt by association –people judge you by the company you keep

A

Group Membership

30
Q
  • Assess how the audience is likely to respond
  • Adjust what you say to make it
  • Clear
  • Appropriate
  • Convincing
A

Before the Speech

31
Q

things may/will not go exactly as you plan
* Don’t panic, remain calm and adapt
* Remember:
* Who am I speaking to?
* What do I want them to know, believe or do?
* What is the best way to accomplish this?

A

During the Speech

32
Q

It is better to be remembered for covering 3 or 4 points well than to
leave the audience confused and sorting out 7 or 8 points you made. TRUE OR FALSE

A

TRUE

33
Q

The “flesh” that fills out the skeleton of your speech

A

Supporting Materials

34
Q

Three major types of supporting materials:

A

*Examples
* Statistics
* Testimony

35
Q

Strategic Order of Main Points

A

*Chronological Order
* Spatial Order
* Casual Order
* Problem Solution Order
* Topical Order

36
Q

Each main point should be dependent of the other main points. TRUE OR FALSE

A

FALSE ( INDEPENDENT)

37
Q

Words or phrases that indicate speaker has finished one thought and is moving to another

A

Transitions

38
Q

Lets the audience know what the speaker will take up next

A

Internal Previews

39
Q

Remind the audience of what they have just heard

A

internal Summaries

40
Q

Brief statements that let you know where you are in the speech

A

Signposts

41
Q

Words have two kinds of meanings:

A

denotative
connotative

42
Q

the literal or dictionary meaning of a word or phrase.

A

denotative

43
Q

the meaning suggested by the associations or emotions
triggered by a word or phrase
*give words their intensity and emotional power
*the same words may have completely different effects
on different audiences

A

connotative

44
Q

“say what you mean”

A

Use language accurately

45
Q

*Use familiar words
*Choose concrete words
*Eliminate clutter

A

Use language clearly

46
Q

*Imagery
*Concrete words
*Simile
*Metaphor

A

Use Language vividly

47
Q

Use Language Appropriately

A

*To the occasion
*To the Audience
*To the topic
*To the speaker

48
Q

Language that promotes the stereotyping of people on the basis of
gender.

A

Sexist Language

49
Q

Language that does not stereotype people on the basis of gender

A

Nonsexist Language

50
Q

use of “man” when referring to both men and women TRUE OR FALSE?

A

TRUE

51
Q

only done when absolute accuracy is required

A

Read from manuscript

52
Q

seldom done, if done rehearse until you’re very comfortable doing it

A

Reciting from memory

53
Q

speaking with little or no preparation
* avoid unless you are extremely comfortable with the subject

A

Impromptu

54
Q

carefully prepared and delivered from a brief set of notes

A

Extemporaneously

55
Q

loudness or softness

A

VOLUME

56
Q

highness or lowness of the voice

A

PITCH

57
Q

120-170 wpm is normal, too slow leaves people hanging on your words, too fast and they get confused and miss information TRUE OR FALSE

A

FALSE (120-150)

58
Q

momentary breaks in your speaking

A

PAUSE

59
Q

ary the loudness, pitch and rate to make the speech sound more natural and interesting

A

VARIETY

60
Q

use correct pronunciation of common words

A

Pronunciation

61
Q

physical production of speech sounds

A

Articulation

62
Q

variety of language distinguished by variations of accent, grammar or vocabulary

A

Dialect

63
Q

the study of nonverbal body motions as a systematic node of
communication

A

kinesics

64
Q

K.I.S.S.

A

Keep It Simple Stupid

TOURGUIDING (5 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions