Ch. 5 - Job Satisfaction

Question 1

Job Satisfaction

Answer 1

A pleasurable emotional state resulting from the appraisal of one’s job or job experiences.

Question 2

What are some commonly assessed work values?

Answer 2

-Pay
-Promotions
-Supervision
-Coworkers
-Work Itself
-Altruism
-Status
-Environment

Question 3

Value-percept Theory

Answer 3

Job satisfaction depends on whether you perceive that your job supplies the things that you value.

Question 4

Dissatisfaction

Answer 4

Result of having less of something you want that is important to you. Can be represented mathematically:
Dissatisfaction = (V_want - V_have)*(V_importance)

Question 5

According to the Value-Percept Theory of Job Satisfaction, what are the factors that contribute to overall job satisfaction?

Answer 5

-Pay Satisfaction
-Promotion Satisfaction
-Supervision Satisfaction
-Coworker Satisfaction
-Satisfaction with the Work Itself

Question 6

Job Characteristics Theory

Answer 6

Jobs are more intrinsically enjoyable when work tasks are challenging and fulfilling.

Question 7

What are the core job characteristics that make some jobs more rewarding than others?

Answer 7

-Variety
-Identity
-Significance
-Autonomy
-Feedback

Question 8

Why are even the most satisfied employees not satisfied every minute they spend at their job?

Answer 8

Some tasks may be monotonous or frustrating, but overall they are satisfied with their job on average. Not all work can be pleasant and/or satisfying.

Question 9

What work value has the highest correlation with job satisfaction?

Answer 9

The work itself

Question 10

Emotional Labour

Answer 10

Hiding emotions to show emotions needed for higher task performance

Question 11

Emotional Contagion

Answer 11

The spread of emotions (good or bad) among people.

Question 12

What is the relationship between Job Satisfaction and Job Performance?

Answer 12

Moderate positive correlation

Question 13

What is the relationship between Job Satisfaction and Organizational Commitment?

Answer 13

Strong positive correlation

Question 14

Which of these is NOT part of the Job Characteristics Theory?
Variety, identity, autonomy, valence, feedback

Answer 14

Valence

Question 15

Variety

Answer 15

The degree to which a job requires different activities and skills (not doing the same thing all the time)

Question 16

Identity

Answer 16

The degree to which a job offers completion of a whole, identifiable piece of work. Employees can see “the fruit of their efforts”

Question 17

What are the 2 questions most employees ask about their supervisors?

Answer 17

-Can they help the employee attain the things they value?
-Is the supervisor likeable?

Question 18

Will promotions lead to higher job satisfaction for every employee?

Answer 18

No. Some employees spend years chasing a promotion; however, other employees do not want the increased responsibility and work hours that come with a promotion.

Question 19

Significance

Answer 19

The degree to which a job really matters and impacts society as a whole

Question 20

Autonomy

Answer 20

The degree to which a job provides freedom, independence, and discretion to perform the work. Employees with high autonomy jobs can control the timing, scheduling, and sequencing in work activities.

Question 21

Feedback

Answer 21

The degree to which doing a job provides information about how well the employee is doing.

Question 22

Growth Need Strength

Answer 22

The degree to which employees desire to develop themselves further

Question 23

Moderators

Answer 23

Influence the strength of relationships between variables (eg. growth need strength is a moderator for the relationship between levels of core job characteristics and satisfaction with the work itself)

Question 24

Affective Events Theory

Answer 24

A theory that describes how workplace events can generate emotional reactions that impact work behaviours

Question 25

What 3 critical psychological states make work satisfying?

Answer 25

-Meaningfulness of Work
-Responsibility for Outcomes
-Knowledge of Results