Human Resource Management

Question 1

Motvations for Volunteers to volunteer?

Answer 1

• Seeing athletes/matches
• Experience the atmosphere, mega event
• Help people (intrinsic motivation  passion)
• CV
• Networking
• Reputation can be increased (social media)
  –> Volunteers need the feeling that they are important ( position goods)

Question 2

Confirmation/ Disconfirmation Theory

Answer 2

• to measure the consumers satisfaction

consumer has an expectation in the beginning (Event, Individual, Others like Environment)

After the event:
1. Expectation is met  Confirmation (good to recruit again)
2. Positive Disinformation  Enthusiasm (very good to recruit again)
3. Negative Disconfirmation  Dissatisfaction (difficult to recruit again)

 The lower the expectations the higher the likability for positive Disconfirmation!

Note:
the satisfaction is highly dependent on individual characteristica like emotions, intellectual property, culture etc.

Question 3

Incentive Contribution Theory

Answer 3

dependent on extrinsic (material/immaterial) (money, food, accomodation, contacts, reognition) and intrinsic motivation (passion to help, exciting work)

benefits should be the same or even higher than the costs