9. Human resource management

Question 1

define HRM

Answer 1

human resource management
- set of organisational activities to attracting, developing and maintaining effective workforce

Question 2

8 steps of HRM activities

Answer 2

• HR planning
• recruiting
• selecting
• developing workforce
• performance appraisal
• compensation and benefit
• managing workforce diversity
• dealing with organised labour

Question 3

procedure of HR planning

Answer 3

• job analysis
• forecast demand
• forecast internal and external supply
• develop plan matching demand with supply

Question 4

define recruiting

Answer 4

attracting qualified persons to apply job in an organisation to fill needs
- internal and external

Question 5

define selecting process in HR

Answer 5

screening job applicants to ensure the most appropriate candidates are hired
- application forms
- test
- interview

Question 6

3 types of training to develop workforce (important)

Answer 6

• on-the-job: during work
• off-the-job: away from work site in controlled environment
• vestibule: off-the-job with simulated environment

Question 7

define performance appraisal

Answer 7

evaluation of employees’ job performance to determine the degree

Question 8

define compensation and benefit

Answer 8

total rewards package offer by a company to its employees

Question 9

differ wage and salary

Answer 9

wage - money paid by time worked
salary - money paid for discharging responsibilities of job

Question 10

define incentive programme (important)

Answer 10

special pay programme to motivate high performance

Question 11

3 examples of individual incentive (important)

Answer 11

• bonus: special payment above salary
• variable pay: pay raise
• merit salary system: rewarded for productive output

Question 12

3 company-wide incentive

Answer 12

• profit sharing: bonus if profit raise
• gain sharing: reward group with improving productivity
• pay-for-knowledge: encourage learning new skills

Question 13

2 types of benefit and its example

Answer 13

1. mandatory (by law)
   - worker’s compensation insurance
   - Social Security retirement
2. discretionary (optional)
   - cafeteria
   - life health insurance
   - vacation and holiday

Question 14

define workforce diversity

Answer 14

the range of workers’ value, attitude, behavior and belief that differ with their age, gender, race, …

Question 15

how to manage knowledge worker

Answer 15

• ensure proper training to stay current
• compensated at market rate

Question 16

contingent and temporary worker

Answer 16

other than full time basis to supplement the permanent workforce
- independent contractor
- on call worker
- contract and leased employee
- temporary employee

Question 17

4 step to manage contingent and temporary worker

Answer 17

• planning
• developing strategic for intergrating
• understanding advantages and disadvantages
• assess true cost

Question 18

define labour union

Answer 18

group of individual working together to achieve shared job-related goals
- higher pay
- shorter working time

Question 19

define labour relation

Answer 19

process of dealing with labour represented labour union

Question 20

define collective bargaining

Answer 20

labour and management negotiate condition for employees

Question 21

4 contract issues

Answer 21

• compensation
• benefits
• job security
• management rights

Question 22

union tactic when bargaining fail (important)

Answer 22

• slow down work
• boycott
• strike

Question 23

management tactics (important)

Answer 23

• strikebreaker
• lockout

Question 24

define mediation (to resolve labour dispute)

Answer 24

• third party suggest settlement

Question 25

define arbitration

Answer 25

• both parties agree to submit to judgement of neutral third party