8. Employee satisfaction and motivation

Question 1

3 form of employee behaviour

Answer 1

• performance
• organizational citizenship
• counterproductive behaviour

Question 2

define employee behaviour

Answer 2

pattern of action of an organization which directly and indirectly affect the effectiveness

Question 3

define performance behaviour

Answer 3

• organization expected employees to display

Question 4

define organizational citizen

Answer 4

positive benefit more in indirect ways

Question 5

6 counterproductivity behaviour

Answer 5

action that detract organizational performance
- sabotage
- sexual harassment
- workplace violence
- absenteeism
- turnover
- theft

Question 6

the big five personality traits

Answer 6

1. agreebleness - ability to get along with other
2. conscientiousness - reflection of number of things a person want to accomplish
3. emotionality - positive or negative and behavior to other
4. extraversion - comfort level with relationships
5. openness - how open or rigid upon belief

Question 7

five skill of EQ

Answer 7

Emotional Intelligent (emotional quotient)

1. self-awareness - ability to aware their feelings
2. manage emotion - balance anxiety, anger and fear
3. motivate themselves - remain optimism upon failure
4. empathy - understand other’s feelings
5. social skill - get along with other to have positive relationship

Question 8

2 key work-related attitudes

Answer 8

1. job satisfaction - enjoyment to the jobs
2. organisational commitment - identification towards organisation and its mission

Question 9

how to promote job satisfaction and commitment

Answer 9

• provide rewards and job securities
• treat employee freely
• design interesting job
• allow employee participation
• maintain psychological contract

Question 10

psychological contract

Answer 10

contribution by employee and inducement by organisation

contribution
- time
- skill
- effort
- ability

inducement
- pay
- benefits
- job security
- promotion opportunities

Question 11

term: inducement and contribution match

Answer 11

personal-job fit

Question 12

5 strategies for motivation

Answer 12

1. reinforcement
2. job enrichment and redesign
3. setting goal (MBO)
4. participating management
5. modified work schedule

Question 13

Job redesign program

Answer 13

• forming natural work groups
• combining tasks
• establish client relationships

Question 14

define MBO

Answer 14

Management By Objectives
- set of goals involving both managers and subordinate

Question 15

two reinforcement

Answer 15

positive - rewards
punishment - unpleasant consequences

Question 16

define participative management

Answer 16

• giving employee a voice in management of the job

Question 17

3 ways to modified work schedule

Answer 17

• job sharing
• flextime program
• telecommuting