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Business 107: Organizational Behavior > Chapter 20 > Flashcards

Chapter 20 Flashcards

1
Q

Establishing a __ of __, which serves as a motivator during times of change, is essential to inspire the necessary teamwork, ideas, and eagerness to make sacrifices related to the change.

Change Management - Kotters 8-Step Model

A

Sense of Urgency

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2
Q

Once individuals feel that the change is necessary, their energy needs to be directed and guided so that the change process can begin. To do this, a manager will create the __** coalition by selecting and recruiting a team of individuals who will be capable of carrying out the change.

A

Guiding Coalition

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3
Q

A manager will need to create a __ vision to provide employees with a clear understanding of what the change is all about.

A

Change Vision

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4
Q

A manager must __ the vision so that all employees are able to see how the vision for change will affect and benefit them as an individual.

A

Communicate the Vision

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5
Q

A manager will then empower __-__ action by removing obstacles that block the change vision or disempower individuals with unrealistic and unattainable goals.

A

Broad-Based Action

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6
Q

Throughout the change process, planning for and generating __-__ wins is needed to maintain enthusiasm and momentum to keep the change initiative going.

A

Short-Term

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7
Q

Finally, in order to achieve true transformational change, the manager and organization must anchor changes within the organizational __ by monitoring the acceptance of change and how well the organizational culture is adapting to the change.

A

Culture

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8
Q

Action research, also known as __ research, is learning by doing in the sense that a group of workers identify a problem, develop a resolution, implement the solution and then analyze the final results.

Action-Research Process

A

Participatory

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9
Q

In this step of the Action-Research process, the actual problem is identified to promote the start of the action research.

Action-Research Process

A

Diagnosing

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10
Q

Action __ is the second step that constitutes alternative paths of action.

Action-Research Process

A

Action Planning

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11
Q

The third step is __ action, where a specific alternative is selected to solve the issue.

Action-Research Process

A

Taking Action

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12
Q

__ is the next step, where the action results are studied to see the overall impact.

Action-Research Process

A

Evaluating

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13
Q

The last step in the action research process is __ learning, where learning and results can be used to help future issues within the organization.

Action-Research Process

A

Specifying Learning

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14
Q

The six principles below are a part of what concept?

  • Reflexive Critique
  • Dialectical Critique
  • Collaborative Research
  • Risk
  • Plural Structure
  • Theory, Practice and Transformation

Six Principles of Action-Research

A

Action Research

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15
Q

__ critique is the need to take consideration of evidence-based information, such as reports and documents, and also reflective comments and observations made in a work setting to determine the actual situation.

Six Principles of Action-Research

A

Reflexive

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16
Q

__ critique is when two sides to an issue exist. The individuals are given time to promote their reasoning for the answer they believe is best.

Six Principles of Action-Research

A

Dialetical

17
Q

The third key principle of action research is the idea of __ research. In this manner, all participants in the research have equally important views.

Six Principles of Action-Research

A

Collaborative

18
Q

The fourth principle is concerned with __ and how individuals are afraid to give their opinions, thoughts and suggestions to affect any organizational change.

Six Principles of Action-Research

A

Risk

19
Q

__ structure is the next principle of action research and deals with understanding that, due to collaborative effort, numerous different views and ideas will develop.

Six Principles of Action-Research

A

Plural Structure

20
Q

The last principle is theory, __ and transformation and is concerned with how employees’ actions are based on assumptions and theories. Constant observation is needed to help understand actions and let the correct change occur.

Six Principles of Action-Research

A

Practice

21
Q

Organizational __ is the process of helping organizations improve through change in policies, power, leadership, control, or job redesign.

A

Organizational Development

22
Q

The main focus of what is to improve efficiency and effectiveness within the organization.

A

Orginizational Development

23
Q

The 3 Main sections of Orginizational Development Theory?
1. Organizational Climate
2. Organizational __
3. Organizational Strategy

A

Culture

24
Q

Climate, Culture, OR Strategies

Organizational __ refers to the overall mood of the company due to employee attitudes and beliefs.

A

Climate

25
Q

Climate, Culture, OR Strategies

Organizational __ deals with the norms, values, and behaviors of the employees.

A

Culture

26
Q

Climate, Culture, OR Strategies

Organizational __ are the core of the development process as they help companies promote change.

A

Strategies

27
Q

Psychological __, or internal commitment to the success of the business.

A

Contract

28
Q

Dis-Engagement, Identification, Enchantment, OR Orientation

Psychological withdrawal from the actual change is the definition of dis__.

This is where the initiation of change creates confusion.

A

Disengagement

29
Q

Dis-Engagement, Identification, Enchantment, OR Orientation

This behavioral reaction is when an employee feels threatened by the change.

This is where the initiation of change creates confusion.

A

Disidentification

30
Q

Dis-Engagement, Identification, Enchantment, OR Orientation

Dis_ is when an employee feels very angry or negative about the change.

This is where the initiation of change creates confusion.

A

Disenchatment

31
Q

Dis-Engagement, Identification, Enchantment, OR Orientation

This is where the initiation of change creates confusion.

Four D’s of Behavioral Reactions to Change

A

Disorientation

Business 107: Organizational Behavior (20 decks)

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