SIX SIGMA Flashcards
1
Q
SIX SIGMA PROPONENT
A
Engr. Bill Smith
2
Q
first implemented in manufacturing idustries
A
(motorola)
3
Q
hands- on process with the single mantra of [?]
A
“improvement”
4
Q
Improved:
A
performance = quality = bottom line = customer satisfaction = employee satisfaction
5
Q
The (DPMO) is measured
A
of defects per million opportunities
6
Q
- anything that does not meet client satifaction/customer requirements
A
Defect
7
Q
Detect defect %
A
(number of defects) / (total number) x 100%
8
Q
DPMO FORMULA
A
(Defect rate) x (1,000,000) =
(Defect) / error x (1,000,000) =
9
Q
refers to the goal of reducing defects to near zero
A
(sigma or standard deviation)
10
Q
Goal: [?] DPMO or [?] yield
A
3.4
99.9997%
11
Q
- to eliminate unproductive processes
A
LEAN PROCESS
