13 Human Resource Management II

Question 1

Formal groups usually defined common goals in what

Answer 1

In a written document

Question 2

A friendship is what type of group

Answer 2

Informal

Question 3

A group May exhibit the following five essential characteristics

Answer 3

Common finding interest. Group image/identity. Sense of continuity. Shared values. Roles within the group

Question 4

Finding interest within fire and emergency services groups may include

Answer 4

Desire to serve community. Sense of professionalism. Sense of adventure. Affiliation with high-risk profession.

Question 5

One of the greatest influences on the success of the group is

Answer 5

Group image

Question 6

Groups that have a positive self image, sometimes called esprit de corps, Tend to be

Answer 6

Higher achievers

Question 7

Groups that like a positive image or identity tend to be

Answer 7

Poor producers

Question 8

The influences that determine the company officers perception of his or her role are

Answer 8

The role expectations of the organization.
Group members.
The officers own concept of what it means to be an officer

Question 9

The company officer should maintain a strong relationship and influence with the informal leader in order to maintain what

Answer 9

Motivation satisfaction and performance of the larger group

Question 10

What are the five stages of development

Answer 10

Forming. 
Storming. 
Norming . 
Performing. 
Adjourning

Question 11

Company officers who fail to control disruptive behavior will lose

Answer 11

The respect of the other unit members

Question 12

Behavior management begins with

Answer 12

Prevention of disruptive behavior

Question 13

Company officers should also be familiar with the following ways to assist their subordinates behavioral management

Answer 13

Counseling
coaching
providing peer assistance
mentoring

Question 14

Periodic review of an organizations policies helps address

Answer 14

Issues that may arise overtime

Question 15

Counseling involves resolving behavioral issues through such actions as

Answer 15

Providing advice.
Recommending career path choices.
Providing professional development opportunities

Question 16

Informal attempts to correct inappropriate behavior are unsuccessful the company officer should

Answer 16

Review and follow the organizations discipline policy

Question 17

Disciplinary action becomes necessary, documentation of the situation will be critical in

Answer 17

Supporting formal action

Question 18

Coaching is the process of directing

Answer 18

Individuals skills performance

Question 19

One formal coaching model contains the following four steps

Answer 19

Describe current performance level.
Describe desired level.
Gain commitment for change.
Follow up commitment.

Question 20

A process that involves having unit personnel assistant each other and learning team work or perfecting new skills

Answer 20

Peer assistance

Question 21

Mentoring place is a subordinate under the guidance of

Answer 21

The more experienced professional who acts as a tutor guide and motivator

Question 22

Personnel evaluation guidelines can be effective tools in the organizations management. Personnel evaluations must be

Answer 22

Timely. Clearly stated. Nondiscriminatory. Consistent. Documented. Conducted by train supervisors. Objective.

Question 23

The organizations expectations for job performance should be established during

Answer 23

During the initial meeting between company officer and subordinate

Question 24

Job performance evaluation is an opportunity to reinforce performance or generate change in order to meet expectations. Accomplishing this change usually involves

Answer 24

Focusing on the positive accomplishments of the employee.
Involving the employee and setting goals and objectives is.
Creating an atmosphere where the employee can feel challenged and respected

Question 25

Who should sign the final performance evaluation

Answer 25

Both officer and employee

Question 26

Evaluations must be supported by

Answer 26

Documentation

Question 27

Grievance procedures are usually included in

Answer 27

The labor management agreement and for the organization policies and procedures

Question 28

All model grievance procedures contain the same general elements such as

Answer 28

``` Filing Period. Testimony. Witnesses. Representation. Review steps ```

Question 29

Disciplinary actions should be taken in a manner that is

Answer 29

Corrective, progressive, and lawful

Question 30

Discipline in the fire service is designed to do the following

Answer 30

``` Educate and train. Correct behavior. Provide positive motivation. Ensure compliance with policies. Provide direction ```

Question 31

Two types of basic discipline

Answer 31

Positive. Negative

Question 32

Positive or constructive discipline results when reasonable rules of conduct our establish and are

Answer 32

Fairly and consistently applied

Question 33

Negative discipline involves corrective action one employee

Answer 33

Disobeys the establish rules or performance requirements

Question 34

If violations are serious, the company officers continue the process of discipline

Answer 34

Up the chain of command

Question 35

Company officers must recognize during disciplinary action that employees are entitled to the following information and considerations

Answer 35

Written notice of proposed action. Reasons for proposed action. Copy of charges and material on which action is based. Rights to respond to authority initially imposing discipline.

Question 36

Progressive discipline usually starts with

Answer 36

Training and education

Question 37

Progressive leadership and participatory management can help ensure that punitive discipline is

Answer 37

Seldom used within the organization

Question 38

Progressive discipline usually involves the following three levels

Answer 38

Preventative action, oral reprimand. Corrective action, written reprimand. Punitive action

Question 39

What should preventative action start with

Answer 39

And individual counseling interview

Question 40

Corrective action or written reprimand, is applied when

Answer 40

And employee repeats a violation for which preventative action was taken commits a A serious violation

Question 41

How is corrective action always performed

Answer 41

In writing

Question 42

Punitive action is used when an employee continues to

Answer 42

Exhibit inappropriate behavior despite earlier corrective efforts or a very serious violation as first offense

Question 43

For punitive action, the range of sanctions May include

Answer 43

Written reprimand. Suspension. The motion. Termination. Prosecution

Question 44

In most organizations who is responsible for corrective and punitive actions

Answer 44

The administration

Question 45

During punitive action who might control what actions may be taken

Answer 45

Labor-management agreement

Question 46

To accomplish professional development company officers need to be sure that they understand what each employees

Answer 46

Career goals are

Question 47

Who should keep and maintain a matrix of professional development courses that each department member may require

Answer 47

Training division

Question 48

NFPA 1021 requires the fire officer ii to create what for a subordinate was preparing for promotional exam

Answer 48

A professional development plan

Question 49

Career professional development can be divided into three sections

Answer 49

Mastering and maintaining current knowledge and acquiring new skills. Preparing for promotion. Developing a long-range plan for career advancement

Question 50

In the company officer book a group is defined as

Answer 50

Two or more persons with common goals that may or may not be explicitly stated