QUIZ ON SATURDAY - DIRECTING

Question 1

Is at the heart of the management process.

Answer 1

Directing.

Question 2

Is the key factor in influencing human behavior.

Answer 2

Motivation

Question 3

Employees can be motivated when they are constantly introduced to new tasks, enabling them to build on one after the other. This allows them to work toward both short- and long-term goals, thus creating a record of achievement and growth.

Answer 3

Attainment

Question 4

Employees must be treated like in-house experts. Managers should frequently ask them for advice on how to further improve the organization. This will motivate them because they will feel that they are valued and taken seriously by the organization.

Answer 4

Power

Question 5

Establishing the sense of belonging motivates employees because they feel that they are contributing to the functionality of a group. It is important then to arrange activities that will encourage collaboration and enable employees to share ideas and experiences.

Answer 5

Belonging

Question 6

Managers must be responsible in providing clear goals that will allow their employees to maximize their productivity. Employees must have work flexibility by having them set their own hours and choose projects.

Answer 6

Independence

Question 7

Employees must be given the opportunity to voice out their opinions and concerns.

Answer 7

Respect

Question 8

It is a manager’s responsibility to treat every one of his or her employees fairly.

Answer 8

Equity

Question 9

Recognize employees’ contributions in the organization.

Answer 9

Recognition

Question 10

Celebrate both small and big victories of the organization.

Answer 10

Celebration

Question 11

Formulate a mission that everyone must accomplish.

Answer 11

Compelling mission

Question 12

People must always be given room to grow so that they will not feel stuck or trapped.

Answer 12

Balance of achievement and challenge

Question 13

Allow employees to make decisions and produce results on their own so that they will be more motivated to do more than what is asked of them.

Answer 13

Increased responsibility

Question 14

is integral to how organizations achieve their goals. A manager must be able to effectively communicate what, how, by whom, and when a task is to be done.

Answer 14

Communication

Question 15

discipline refers to a series of acts taken by the management to address unacceptable actions committed by employees.

Answer 15

Progressive

Question 16

A verbal warning is a formal oral reprimand addressing the unsatisfactory behavior of an employee and its consequences.

Answer 16

Verbal Warning and Counseling

Question 17

If an employee deliberately ignores a verbal warning, a more formal written warning is issued.

Answer 17

Formal Written Warning -

Question 18

A final written warning is usually the last disciplinary action prior to dismissal.

Answer 18

Final Written Warning

Question 19

It is the temporary release of an employee from duty for a specific number of days without compensation. A suspension is a significant disciplinary action for more serious incidents or repetitions of unsatisfactory behavior.

Answer 19

Suspension without Pay

Question 20

This is the last course of action

in disciplining employees. Heads of departments or similar administrative units are authorized to initiate an action to dismiss an employee and to set the effective date.

Answer 20

Termination/Dismissal

Question 21

Whether a complaint is serious, valid or resolved to the employee’s satisfaction, the longer it linge before being dealt with, the more it strains the long-term employer-employee relationship.

Answer 21

Quick recognition

Question 22

Closely related to early recognition is the need for an outlet for discontent.

Answer 22

Airing of complaints.

Question 23

Even if the pharmacy owner makes every effort to identify problems quickly and create an open employer-employee atmosphere, it will be of little value if grievances are not resolved equitably.

Answer 23

Equitable resolution.

Question 24

The shifting of an employee’s position from one to another without increasing or decreasing his or her responsibilities or pay.

Answer 24

Transfer

Question 25

the shifting of an employee to a new position that increases both his or her status and responsibilities.

Answer 25

Promotion

Question 26

An employee is removed and is no longer a part of the business or organization.

Answer 26

Separation

Question 27

Temporary and voluntary, it is usually associated with negative business conditions.

Answer 27

Lay-off

Question 28

A person may be discharged permanently or involuntarily if he or she is not performing satisfactorily according to the standards of the business.

Answer 28

Discharge

Question 29

is also one cause for discharge.

Answer 29

Insubordination

Question 30

Done voluntarily or permanently, it stems from low salary and/or low morale.

Answer 30

Resignation

Question 31

It can be availed of voluntarily (if the employee reaches a specific number of years of service or more based on company policies) or involuntarily (when one reaches the age of retirement, which is 65).

Answer 31

Retirement

Question 32

is an important concept that transcends all healthcare professions.

Answer 32

Leadership

Question 33

the ability to influence the actions of othe is based on the interaction of three elements: the leader, the individual or group being led, and the situation in which both coexist.

Answer 33

Leadership

Question 34

It focuses on the personal characteristics of leaders.

Answer 34

Traits Model

Question 35

Young to middle age, energetic, striking appearance, tall and slender

Answer 35

Physical:

Question 36

Educated in reputable schools, socially prominent, upwardly mobile

Answer 36

Social background:

Question 37

Adaptable, aggressive, emotionally stable, dominant, self-confident

Answer 37

Personality:

Question 38

Charming, tactful, popular, cooperative

Answer 38

Social characteristic:

Question 39

Driven to excel, readily accepts responsibilities, takes initiative, is task. oriented, has good interpersonal skills

Answer 39

Task-related characteristic:

Question 40

It is concerned with how a leader acts and the manner he or she leads a

group.

Answer 40

Behavioral Model/Leadership Style

Question 41

“I decide.”

Manager retains absolute control

He or she has little confidence in his or her employees’ ability to make decisions.

He or she usually holds few meetings.

Answer 41

Autocratic Style

Question 42

“We decide.”

• Decision-making is shared between the

manager and employees. Manager has great confidence in the employees. He or she makes decisions that consider the

best interests of the organization.

He or she has no egoistical tendency in conducting the organization’s operations and making decisions.

⚫ He or she serves to improve the morale and

motivation of the group. . He or she usually holds many meetings.

Answer 42

Democratic Style

Question 43

“you decide.” employees decide on their own within certain boundaries or limits.

Answer 43

Free Rein Style

Question 44

It examines the relationship

between the characteristics of a given situation and the leader’s behavior. There are three basic dimensions in the theories of leadership: task orientation, relationship orientation, and readiness of follower/s (Hersey & Blanchard, 1988).

Answer 44

Contingency Model

Question 45

is a one-way

form of communication. The leader defines and assigns the roles of individuals in the group by explaining the tasks and responsibilities.

Answer 45

Task orientation

Question 46

is a two-way form of communication, that provides socio-emotional support, and utilizes the facilitative versus directive efforts to bring change in the group.

Answer 46

Relationship orientation

Question 47

is related to the willingness of the group or individuals to accept responsibilities, tasks, and duties and to their ability and necessary training or experience to perform these tasks well.

Answer 47

Follower readiness or maturity

Question 48

refers to a manager’s or leader’s approach to directing the actions of employees. How the pharmacy owner views and treats employees will significantly affect the morale and motivation of workers.

Answer 48

Leadership style

Question 49

This style creates harmony and builds emotional bonds. It helps create a sense of belonging and security through feedback and reward systems. It also focuses on praise and belonging, though it does not help when there is poor individual performance that needs correction.

Answer 49

Affiliative style.

Question 50

Individuals using the authoritative style display self-confidence, empathy, and the ability to develop cooperation and teamwork among members when leading the organization or group.

Answer 50

Authoritative style.

Question 51

The focus of the coaching style is to

help employees improve their performance over time for the long-term.

Answer 51

Coaching style.

Question 52

Individuals practicing the coercive style of leadership demand immediate compliance with orders and directives.

Answer 52

Coercive style.

Question 53

This style observes collaboration and
teamwork to gain buy-in from constituents. Democrats are participative consensus developers.

Answer 53

Democratic style.

Question 54

In contrast to democratic leaders, pacesetters are more autocratic in their leadership style. Pacesetters set high standards of performance for themselves and expect others to follow the same standards. In this case, the pacesetting leader predominantly uses the self-management skill.

Answer 54

Pacesetting style.