QUIZ ON SATURDAY - CONTROLLING

Question 1

Exercise restraining or directing influence over someone or something (to regulate)

Answer 1

Control

Question 2

It is a method of control that documents and evaluates the job performance of an employee

Answer 2

Employee Performance Appraisal

Question 3

Employers can measure employee output on an hourly, daily, weekly, or monthly basis.

Answer 3

Units of Output

Question 4

This refers to the frequency of prescription errors

Answer 4

Quality of Work

Question 5

This is an unquantifiable factor that is difficult to measure.

Answer 5

Dependability

Question 6

It includes employee’ss knowledge of the job

Answer 6

Job knowledge

Question 7

The employees’ willingness to work as a team is essential given that the most pharmacies rely on few people

Answer 7

Ability and willingness to work with others.

Question 8

Initiative and ability to handle ambiguity

Answer 8

This pertains to the degree to which employee can work on their own and perform relatively unstructured task.

Question 9

This stage refers to the identification of measures that would distinguish between successful and unsuccessful performance

Answer 9

Establishing standards and measures

Question 10

In this stage, employers should communicate to employees the guidelines

Answer 10

Communicating job expectations

Question 11

This stage specifies the required resources of the organization to attain the set goals

Answer 11

Planning

Question 12

Monitoring is the key part of the performance appraisal

Answer 12

Monitoring performance

Question 13

This stage involves documenting performance through observation, recall, evaluation

Answer 13

Appraising

Question 14

This stage involves verbal communication

Answer 14

Giving feedback

Question 15

Basing on the appraisal and feedback results, various decisions can be made but giving rewards and sanctions.

Answer 15

Decision-making

Question 16

This stage provides opportunities for the development of skills and professional knowledge of employees.

Answer 16

Developing Performance

Question 17

The manager discuss with the employee the latter’s performance during the previous performance period

Answer 17

Traditional Appraisal

Question 18

Also known as feedback on manager performance

Answer 18

Upward feedback

Question 19

also known as multi-rater feedback

Answer 19

360° feedback

Question 20

Employees evaluate their own performance which is usually done one or two before their performance review.

Answer 20

Self-appraisal approach

Question 21

The employer evaluates an employee based on observable dimensions of personality.

Answer 21

Trait approach

Question 22

This approach bases the appraisal on work achievements judged against goals set mutually by the supervisor and subordinate.

Answer 22

Results approach

Question 23

The evaluator provides a brief essay detailing his or her assessment of the strengths, weaknesses, and potentials of the employee.

Answer 23

Essay appraisal

Question 24

Employees are ranked and compared to one another in terms of their work performance.

Answer 24

Ranking method

Question 25

The superior describes incidents, giving details on both positive and negative behaviors of the employee.

Answer 25

Critical incident appraisal

Question 26

In this technique the employees are allowed to set their own realistic performance goals.

Answer 26

Management by objectives (MBO)

Question 27

This assessment makes use of a graphic rating scale to measure an employee’s quality of work (unsatisfactory, average, above average, outstanding).

Answer 27

Graphic rating scale

Question 28

aid to measuring, with a reasonable degree of accuracy and uniformity, the abilities and skills of an employee in his or her present job.

Answer 28

rating scale