Communication Competency Flashcards
communication model
communicator -> message -> medium -> receiver -> feedback
there is noise throughout which can affect how the person hears the conversation
the critical message in the communication model
the idea of noise - that interference can occur at any point in the communication and that it can arise form physical, personal, or social factors
active listening
a technique used by communicators who are fully engaged with their audiences, both physically and cognitively
essential principles of active listening
inviting the other person or people into the conversation
focusing on what the other person is saying
processing unspoken or nonverbal messages the other person is sending
being aware of the nonverbal messages you yourself are sending
impactful communication integrates:
an understanding of the audience’s needs and perspective
a clear message
effective delivery
audience analysis
who should receive information about this topic?
what does the audience need to know about this topic, and how much do they need to know?
how will the audience react to the communication?
what rhetorical (persuasive) approaches will work best with each group?
framing
the process of getting an audience to see communicated facts in a certain way to that take a certain action
reframing
changing the way an audience sees or feels
ways to effectively frame a message
articulating the objective and desired outcome of the communication
identifying the benefit to the audience
identifying the key points of the message and sequencing them in a logical manner
providing an explanation of and evidence for each point that helps the audience see the facts
ensuring the message clearly reflects and is consistent with the organization’s brand and goals
signs of effective communication within your HR team could include:
high levels of engagement reported in employee surveys
high levels of retention
positive comments on the organization’s social media channels
effectiveness of teams in meeting their commitments and department budget and schedules
high levels of collaboration
effective feedback
includes specific examples of actions that have been observed
generalizations are ineffective
statements that emphasize that the feedback is based on your perceptions tends to be more effective
corrective feedback
or negative feedback
if the employee feels valued they are more accepting of negative feedback
bookending negative feedback between positive remarks does not improve acceptance
communication plan
identify purpose
identify stakeholders
identify communications methods/channels
