Module 3: Therapeutic Communnication

Question 1

What is ethnocentrism?

Answer 1

Considering your own cultural values more important than those of others

Question 2

What is cultural imposition?

Answer 2

the action of forcing your own values onto others

Question 3

What is feedback?

Answer 3

Having patient repeat information given to them

Question 4

Describe the general process of a patient interview

Answer 4

IANO
1. Introduce yourself w/ job title
2. Ask patient how they wish to be addressed
3. Gain consent and explain everything you are doing
3. NO medical terminology
4. One question at a time

Question 5

TorF: start every patient interview with a close-ended question

Answer 5

FALSE, being with open-ended to get more detail

Question 6

How you should ask a patient about their pain?

Answer 6

On a scale of one to ten, ten being the most pain they have ever experienced. Be sure to ask what that experience was.

Question 7

What should be done when interacting with hostile patients?

Answer 7

Contact PD, physical distance is key, do not leave pt alone

Question 8

When is it appropriate for a child to be on the lap of a parent?

Answer 8

During the interview process. NEVER during transport.

Question 9

What should be focused on with elderly persons?

Answer 9

pharmacological concerns
NEVER assume mental confusion is normal (change in baseline mentation)
Patience!

Question 10

An 88-year old female patient woke up this morning and does not know where she is. Her son states that she usually knows where she is but never what time of day it is. Her mental status should be considered:

1. normal because she has a baseline confusion
2. abnormal and could be a sign of a acute illness

Answer 10

2. abnormal and could be a sign of a acute illness