Capitulo: 10. PROJECT COMMUNICATIONS MANAGEMENT Flashcards
What is the process of communications
management?
Plan Communications Management
Manage Communications
Monitor Communications
What is the key output of the Plan
Communications Management process?
Communications management plan
What are the key outputs of the Manage
Communications process?
Project communications
Updates to project management plan
and project documents
Updates to organizational process assets
What are the key inputs to Monitor
Communications?
Project management plan
Project communications
Issue log
Lessons learned register
Work performance data
Enterprise environmental factors
Organizational process assets
What are the key outputs of the Monitor
Communications process?
Work performance information
Change requests
Updates to project management plan
and project documents
How should communications flow on a
project?
Project communications occur internally
and externally to the core project team—
vertically (up and down the levels of the
organization) and horizontally (between
peers)
What are the four types of communica-
tion?
Formal written
Formal verbal
Informal written
Informal verbal
Describe an interactive model of
communication.
Interactive communication includes
three main components: the sender, the
receiver, and the confirmation that the
message is correctly understood
Factors such as the receiver s perception
of the message, everyday distractions,
or even lack of interest (also known as
“noise”) can affect the way the receiver
decodes a message
What are the components of effective
communication?
Effective communication:
* Nonverbal communication
* Verbal
What are the components of effective
listening?
Effective listening:
* Active listening
What are some examples of
communications technology?
Face-to-face interactions
Telephone
In writing
Instant messaging
Email
Define interactive,
communication method.
Interactive: The sender provides the
information, and recipients receive and
respond to it
Define push communication method.
Push: The sender provides the
information but does not expect
feedback on that information
Define interactiveand pull
communication method.
Pull: The sender places the information
in a central location, and recipients are
responsible for retrieving it
What is the formula for communication
channels?
n (n-1)/2
n=the number of stakeholders