Capitulo: 10. PROJECT COMMUNICATIONS MANAGEMENT Flashcards

1
Q

What is the process of communications
management?

A

Plan Communications Management
Manage Communications
Monitor Communications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is the key output of the Plan
Communications Management process?

A

Communications management plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the key outputs of the Manage
Communications process?

A

Project communications
Updates to project management plan
and project documents
Updates to organizational process assets

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What are the key inputs to Monitor
Communications?

A

Project management plan
Project communications
Issue log
Lessons learned register
Work performance data
Enterprise environmental factors
Organizational process assets

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the key outputs of the Monitor
Communications process?

A

Work performance information
Change requests
Updates to project management plan
and project documents

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

How should communications flow on a
project?

A

Project communications occur internally
and externally to the core project team—
vertically (up and down the levels of the
organization) and horizontally (between
peers)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are the four types of communica-
tion?

A

Formal written
Formal verbal
Informal written
Informal verbal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Describe an interactive model of
communication.

A

Interactive communication includes
three main components: the sender, the
receiver, and the confirmation that the
message is correctly understood
Factors such as the receiver s perception
of the message, everyday distractions,
or even lack of interest (also known as
“noise”) can affect the way the receiver
decodes a message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are the components of effective
communication?

A

Effective communication:
* Nonverbal communication
* Verbal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What are the components of effective
listening?

A

Effective listening:
* Active listening

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are some examples of
communications technology?

A

Face-to-face interactions
Telephone
In writing
Instant messaging
Email

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Define interactive,
communication method.

A

Interactive: The sender provides the
information, and recipients receive and
respond to it

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Define push communication method.

A

Push: The sender provides the
information but does not expect
feedback on that information

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Define interactiveand pull
communication method.

A

Pull: The sender places the information
in a central location, and recipients are
responsible for retrieving it

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is the formula for communication
channels?

A

n (n-1)/2

n=the number of stakeholders

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is the purpose of a communica-
tions management plan?

A

To document both the communications
needs of stakeholders and a strategy to
meet those needs

17
Q

What are the communication
blockers that can get in the way of
communicating?

A

Noisy surroundings
Distance between those trying to
communicate
Improper encoding of messages
Language
Culture

18
Q

What are some rules for effective
meetings?

A

Set a time limit, and keep to it
* Create an agenda with team input
* Distribute the agenda beforehand
* Stick to the agenda
* Let attendees know their
responsibilities in advance
* Bring the right people together
* Chair and lead the meeting with a
set of rules
* Assign deliverables and time limits
for all work assignments that result
from meetings
* Document and publish meeting
minutes

19
Q

What are some important elements of
project reporting?

A

Reports should provide the kinds of
information and the level of detail
required by stakeholders
* Reports should be designed for the
needs of the project
* Use the most appropriate
communication method when
sending information
* Reports should include
measurements against the
performance measurement baseline
set in the project management plan

20
Q

Name some of the different types of
project reports.

A

Status report
Progress report
Trend report
Forecasting report
Variance report
Earned value report
Lessons learned documentation