Service Catalog Overview Flashcards

1
Q

Where to navigate to see a list of catalog items?

A

All > Service Catalog > Catalog Definitions > Maintain Items

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2
Q

What does the fulfillment process define?

A
  • What happens when someone orders an item or requests a service from a catalog
  • Specifies the people and groups required to perform a series of tasks to fulfill the request
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3
Q

Where to navigate to see and manage the record producers?

A

All > Service Catalog > Catalog Definitions > Record Producers

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4
Q

What are the various roles an admin can assign to manage the service catalog?

A
  • admin
  • catalog_admin
  • catalog_manager
  • catalog_editor
  • catalog_builder_editor

see Doc

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5
Q

What can we do using the Catalog Builder?

A
  • ** Create Catalog items and Item templates**
  • View available Catalog Items and Item templates
  • View catalog items that are recently updated
  • View configured content that describes the catalog building process in the organization
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6
Q

What can an admin do in the Service Catalog?

A

admin can manage all aspects of the Service Catalog app, including catalogs, categories, catalog items, and advanced functions such as scripting and creating business rules

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7
Q

What can a catalog_admin do?

A

catalog_admin can manage all aspects of the Service Catalog except scripting functions

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8
Q

What can a catalog_manager do?

A
  • catalog_manager can edit and update their assigned catalogs, including its categories and catalog items
  • catalog_manager can also assign catalog_editors and assign the catalog to a different catalog_manager
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9
Q

What can a catalog_editor do?

A
  • catalog_editor can perform the same functions as the catalog_manager for their assigned catalogs, including assign editors,
  • catalog_editor cannot reassign the catalog_manager
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