Service Catalog Overview

Question 1

Where to navigate to see a list of catalog items?

Answer 1

All > Service Catalog > Catalog Definitions > Maintain Items

Question 2

What does the fulfillment process define?

Answer 2

• What happens when someone orders an item or requests a service from a catalog
• Specifies the people and groups required to perform a series of tasks to fulfill the request

Question 3

Where to navigate to see and manage the record producers?

Answer 3

All > Service Catalog > Catalog Definitions > Record Producers

Question 4

What are the various roles an admin can assign to manage the service catalog?

Answer 4

• admin
• catalog_admin
• catalog_manager
• catalog_editor
• catalog_builder_editor

see Doc

Question 5

What can we do using the Catalog Builder?

Answer 5

• ** Create Catalog items and Item templates**
• View available Catalog Items and Item templates
• View catalog items that are recently updated
• View configured content that describes the catalog building process in the organization

Question 6

What can an admin do in the Service Catalog?

Answer 6

admin can manage all aspects of the Service Catalog app, including catalogs, categories, catalog items, and advanced functions such as scripting and creating business rules

Question 7

What can a catalog_admin do?

Answer 7

catalog_admin can manage all aspects of the Service Catalog except scripting functions

Question 8

What can a catalog_manager do?

Answer 8

• catalog_manager can edit and update their assigned catalogs, including its categories and catalog items
• catalog_manager can also assign catalog_editors and assign the catalog to a different catalog_manager

Question 9

What can a catalog_editor do?

Answer 9

• catalog_editor can perform the same functions as the catalog_manager for their assigned catalogs, including assign editors,
• catalog_editor cannot reassign the catalog_manager