Dale Carnegie Flashcards
1
Q
Why should you avoid negativity or criticism?
A
Puts people on defensive
2
Q
What are three fundamental ways to improve ability to manage others?
A
Avoid criticism
Praise people
Encourage others to want what you want
3
Q
Best ways to be liked?
A
Become interested in others
Smile
Refer to others by name
4
Q
How to discuss a mistake?
A
Address indirectly, admit own mistakes, and show their own flaws
