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3rd Year (1st Sem) > HM07 PRELIMS > Flashcards

HM07 PRELIMS Flashcards

1
Q

It is commonly used in the HM industry. Examples are the TOS system (used in fast-food restaurants) and online software (used by hotels for reservations).

A

Applied Business Tool

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2
Q

Most successful businesses rely on technology for:

A

communication
technology
activity

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3
Q

These are any assets that help/assist the organization to achieve its stated aims or goals.

A

Business Tools

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4
Q

TRUE/ FALSE: There are various types of business tools.

A

TRUE

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5
Q

There are various types of business tools used in business that vary in:

A

complexity
size
danger
importance

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6
Q

TRUE/ FALSE: It is important to understand what/how technology plays a part in hospitality management.

A

TRUE

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7
Q

TRUE/ FALSE: Different businesses = same business tools

A

FALSE (same business tools- different business tools)

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8
Q

any tool that assists the business

A

Business Tool

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9
Q

all the list of assets considered as a business tool

A

Business Tool

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10
Q

a criteria used to classify an item as a business tool

A

Identification Criteria

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11
Q

it uses a checklist

A

Identification Criteria

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12
Q

Identification Criteria uses a ____ to classify an item as a business tool.

A

checklist

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13
Q

it is the no. attached to a tool during the manufacturing process

A

Serial Number

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14
Q

there is no or it is not the final product, so it is seen BEFORE the tools are combined.

A

Serial Number

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15
Q

TRUE/ FALSE: Serial Number is not the final product, so it is seen after the tools are combined.

A

FALSE (after- before)

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16
Q

It is found per tool since it is used during manufacturing.

A

Serial Number

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17
Q

TRUE/FALSE: Asset number is found per tool since it is used during manufacturing.

A

FALSE (asset number- serial number)

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18
Q

TRUE/FALSE: Serial numbers are used after manufacturing.

A

FALSE (after- during)

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19
Q

an in-house number created to identify a tool

A

Asset number

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20
Q

during inventory, it is easy to spot this in the POS system

A

Asset Number

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21
Q

it is given by the buyer for easy identification of product

A

Asset Number

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22
Q

it is usually written and purchased by a company

A

Asset Number

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23
Q

TRUE/ FALSE: An asset number is usually written and sold by a company.

A

FALSE (purchased- sold)

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24
Q

TRUE/ FALSE: A serial number is an in-house number created to identify a tool.

A

FALSE (serial number- asset number)

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25
Q

TRUE/ FALSE: During inventory, a serial number is easy to spot in the POS system.

A

FALSE (serial number- asset number)

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26
Q

TRUE/ FALSE: An asset number is an in-house number created to identify a tool

A

TRUE

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27
Q

TRUE/ FALSE: The serial number is a no. attached to a tool during the manufacturing process.

A

TRUE

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28
Q

TRUE/ FALSE: Serial numbers are used during manufacturing.

A

TRUE

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29
Q

method of recording a number/ code on an asset

A

Barcode

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30
Q

an asset number but easy and used for recording

A

Barcode

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31
Q

TRUE/ FALSE: Barcodes are machine-readable.

A

TRUE

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32
Q

TRUE/ FALSE: Asset numbers are usually written.

A

TRUE

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33
Q

TRUE/ FALSE: Barcodes are usually written.

A

FALSE (barcodes- asset number)

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34
Q

electronic tags attached to locate an asset within a reasonable distance

A

Radio Frequency Identification (RFID) Tags

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35
Q

place where a business tool is stored when not in use

A

Storage Location

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36
Q

similar to storage areas

A

Storage Location

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37
Q

per tool, there is a certain number/ capacity per tool

A

Usage

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38
Q

if maximized, there is a backup storage or cloud

A

Usage

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39
Q

TRUE/ FALSE: If usage is minimized, there is a backup storage or cloud.

A

FALSE (minimized- maximized)

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40
Q

TRUE/ FALSE: Usage is prohibited for non-business usage.

A

FALSE (prohibited- allowed)

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41
Q

a business tool that controls the activities of a computer

A

Software

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42
Q

website that allows access from a wide range of users

A

Wiki

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43
Q

a website that provides information on the social activities of its members

A

Social Networking

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44
Q

always used in hotels to reach the Front Office

A

Landlines

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45
Q

standard telephones require a physical connection to telephone networks

A

Landlines

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46
Q

it requires a physical connection to telephone networks

A

Standard Telephones

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47
Q

these are documents detailing future access rights to a tool.

A

Roster

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48
Q

TRUE/ FALSE: Social Networking is a website that allows access from a wide range of users

A

FALSE (social networking- wiki)

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49
Q

the harm inflicted on a tool that is not a result/ accepted business usage.

A

Damage

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50
Q

these are details of any special storage conditions required by a tool

A

Storage Requirements

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51
Q

method of controlling access by using swipe cards

A

Swipe Card Access

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52
Q

if there is an outstanding balance, they deactivate it

A

Swipe Card Access

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53
Q

State business tool used:
Swipe Card Access

A

Security Deposit

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54
Q

a set of characters and letters to verify that access is allowed

A

Password

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55
Q

State business tool used:
use of discount wherein staff should call their managers to avail something like a discount

A

Password

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56
Q

an application to the police to disclose any previous criminal acts

A

Police Check

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57
Q

A business tool/ software that is rarely done.

A

Police Check

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58
Q

cameras are positioned so as to record access to a business tool

A

Security Cameras

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59
Q

there is no law implied for installing cameras in an establishment rather it depends on a business initiative

A

Security Cameras

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60
Q

stipulates special terms and conditions over and above a standard employment contract

A

Employment Contract

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61
Q

the process of checking and monitoring current procedures and assessing their performance.

A

Audit

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62
Q

it is done during graveyard shifts and should match the inventory

A

Audit

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63
Q

TRUE/ FALSE: Auditing should be done during day shifts.

A

FALSE (day shifts- graveyard shifts)

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64
Q

meaning of CCTV

A

Closed-circuit Television

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65
Q

the process of determining and verifying the existence of a tool

A

Stock Take

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66
Q

possible legal consequences of supplying information to those not authorized to have the same

A

Legit Implications

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67
Q

the development of skills and knowledge to be better able to use business tools

A

Training

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68
Q

process of repairing a tool for later use

A

Maintenance

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69
Q

process of making a usable tool- usable

A

Repairs

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70
Q

using people/ resources within the confines of business

A

In-house

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71
Q

using people/ resources not within/ outside the confines of business

A

Outsourced

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72
Q

resources consumed in the normal operations of a business tool

A

Consumables

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73
Q

the minimum set of skills required (ex. computer literacy)

A

Common Skills

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74
Q

highler level of skills than the minimum

A

Local Expert

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75
Q

the procedure to notify relevant people that a tool has a fault and is not operational

A

Fault Reporting

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76
Q

a document that supports the operation/ care of a business tool

A

Documentation

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77
Q

An example of a business tool that is still, moving, mobile.

A

Camera

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78
Q

Example of Business Tools

A

Camera
Mobile Telephone
Pagers
Scanners
Laser Pens
Keyboard
Brochures
Information
Email
Batteries

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79
Q

each business needs criteria to identify which tools to monitor + control to ensure time and effort is dedicated to managing proper tools.

A

Business Tools

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80
Q

It is used for long-term uses

A

Business Tools

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81
Q

TRUE/ FALSE: Business Tools are used for short-term uses.

A

FALSE (short term- long term)

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82
Q

there are several criteria to identify and classify and most businesses combine these criteria

A

Business Tools

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83
Q
  • does not have a fixed location
  • target of theft/ excessive use (attractive feature)
A

Portable and Attractive Tool

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84
Q
  • a significant item
  • can be easily lost to a business (e.g. keys and ID)
A

Significant Small Items

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85
Q

Importance of Business Tools

A
  1. Tools represent an investment.
  2. Requires control as use/ loss can represent significant cost to business
  3. Requires training to prevent damage to business.
  4. Attractive in terms of cost and to the thieves.
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86
Q

TRUE/ FALSE: Using business tools generally requires training to prevent damage.

A

TRUE

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87
Q

It will need sufficient information to ensure tools are locatable and identifiable (ensures the correct tool is identified)

A

Register

88
Q

Register will need sufficient information to ensure tools are ___ and ___.

A

locatable and identifiable

89
Q

TRUE/ FALSE: For storing details, there is only one method but it depends on the business.

A

FALSE (only one method- are various methods)

90
Q

The most simple in storing details is ___ wherein all details are recorded in a book- Asset Register.

A

Proper Approach

91
Q

The most simple is the proper approach where all details are recorded in a book, ___.

A

Asset Register

92
Q

It can be stored under the control of an officer.

A

Storing Details

93
Q

TRUE/ FALSE: Storing details cannot be stored under the control of an officer.

A

FALSE (cannot- can)

94
Q

It is the most important tool for storing details.

A

Inventory/ Equipment Inventory

95
Q

Three (3) important things to consider in the current stock of an equipment:

A
  1. identify the allocation of resources
  2. manage equipment effectively
  3. calculate if you can afford to run the tool (need to canvas)
96
Q

Description- Brand/ Manufacturer-

A

model/ name
purchase date
supplier
warranty
expiry date
purchase price

97
Q

a well-managed site with an approval process that will hide any changes until approved

A

Business web site

98
Q

it has a group of authors that have permission to make changes (1st step of approval) and the final product is checked by the management

A

Business web site

99
Q

a software/ business tool where any changes made do not become visible until edits are approved by the approver

A

Business web site

100
Q

TRUE/ FALSE: A business website has a group of authors that have permission to make changes. The final product is checked by the management.

A

TRUE

101
Q

Any changes and edits made to a business website are not visible until approved by ___.

A

Approver

102
Q

collection of instructions that enable the user to interact with the computer, and its hardware, or perform tasks

A

Software

103
Q

TRUE/ FALSE: Without an operating system, the browser can still run.

A

FALSE (can still- cannot)

104
Q

Five (5) Benefits of Software to HM:

A
  1. Streamlined process (no need for manpower)
  2. Reduced costs
  3. Increased revenue
  4. Improved customer experience
  5. Competitive advantage
105
Q

TRUE/ FALSE: A benefit of a business website is it reduces costs (ex. going paperless)

A

FALSE (business website- software)

106
Q

Business create their own to store information required by internal business users

A

Wiki

107
Q

suited for large businesses to publish internal public info that is accessible/ freely available to anyone

A

Wiki

108
Q

TRUE/ FALSE: Wiki is suited for small businesses to publish internal public info that is accessible/ freely available to anyone.

A

FALSE (small-large)

109
Q

if known outside, there should be no negative consequences but business does not intend to publish materials.

A

Wiki

110
Q

People have been fired for what they write and the impact it has on business.

A

Social Networking Sites

111
Q

staff needs to be aware of the consequences of publishing material on social sites

A

Social Networking

112
Q

it transmits signal converted from audio data through a physical media (wire/ fibre optic)

A

Landline Telephone

113
Q

used to refer to a dedicated line which is a permanent connection

A

Landline Telephone

114
Q

What physical media do landline telephones use?

A

Wire or Fibre optics

115
Q

Differentiate:
Mobile vs. Landline

A

Mobile- wireless
Landline- with wire

116
Q

TRUE/ FALSE: Landline Telephones are used to refer to a dedicated line which is a temporary connection.

A

FALSE (temporary- permanent)

117
Q

a key way of communicating with guests

A

Email

118
Q

Meaning of CRM

A

customer relationship management

119
Q

hoteliers ask for feedback, promotion, and customer relationship management

A

Email

120
Q

most hoteliers keep track of this

A

Email Collection Rate

121
Q

Formula of ECR (emaill Collection Rate)

A

total no. of valid emails obtained/ total no. of checkout

122
Q

It provides ideas of how many emails were correct compared to total of guests checked in

A

ECR

123
Q

adhering at a faster pace

A

Business Technologies

124
Q

changing both expectations of patrons and the way the hospitality industry conducts business

A

Business Technologies

125
Q

some trends lead to great improvements and savings while some change how hotels develop + plan infrastructure, buildings, management structure, and staffing requirements

A

Business Technologies

126
Q

What system offers different technologies ranging from computer applications to electronic devices to support human work and support customers?

A

Front Office System

127
Q

The front office system consists of different technologies to achieve ___.

A

Self- service

128
Q

it is designed to support the operations of direct customer service and involves systems we can find in the area

A

Front Office System

129
Q

TRUE/FALSE: The Front Office System is designed to support the operations of indirect customer service.

A

FALSE (indirect- direct)

130
Q

What are the features of the Front Office System?

A

individual/ group billing
customer management
checking in and checking out

131
Q

It is a system to support the management of all operations related to cleaning/ preparing rooms

A

Housekeeping + Rooms

132
Q

It has the most influence on customer loyalty

A

Housekeeping

133
Q

TRUE/ FALSE: Sales and Marketing has the most influence on customer loyalty.

A

FALSE (Sales and Marketing- Housekeeping)

134
Q

What is a critical factor in HM and housekeeping?

A

ensure cleanliness and orderliness

135
Q

trying to replicate the technology that a guest already has to make them feel at home and comfortable

A

Use by the guest in the room

136
Q
  • very costly to hotels
  • their value to customers + impact on performance have not always been clear
  • extended home: “a home away from home”
A

Use by guest in the room

137
Q
  • due to the type of tasks, it is less oriented to direct contact with customers
  • more oriented to operations
A

Management (Back Office)

138
Q

TRUE/ FALSE: The Back Office has more direct contact with guests.

A

FALSE (BAck Office- Front Office)

139
Q

TRUE/ FALSE: The Front Office is more oriented to operations.

A

FALSE (Front Office- Back Office)

140
Q

information system to support the tasks of personnel management:
- recruitment
- hiring
- performance evaluation
- assignments
- career

A

Personnel (BO)

141
Q

The Personnel Department involves:

A
  • payroll
  • knowledge management
  • training
142
Q

Two (2) types of Accounting

A

Hotel Accounting
Guest Accounting

143
Q

as with most BO systems, users are generally unsophisticated + oriented toward basic automation

A

Hotel Accounting

144
Q

In hotel accounting, as with most BO systems, users are generally unsophisticated + oriented toward ____.

A

basic automation

145
Q
  • Account guests’ consumption during their stay + preparation of the final bill
  • receives info/ points of consumption take place in hotels
A

guest accounting

146
Q

purchase of goods and services through the internet to digitize the entire supply chain to automate

A

Purchase management

147
Q
  • manage maintenance of hotel rooms
  • get info mainly from the maintenance orders systems handled by housekeeping
A

Engineering

148
Q

applications that give senior hotel management a comprehensive view of the hotel on the basis of parameters + variables that are necessary

A

Hotel Management

149
Q

management can analyze the situation of the hotel daily and investigate the causes

A

Hotel Management

150
Q

Differentiate: out of order vs. out of service

A

OOO- long repair time
OOS- shorter repair time

151
Q

includes cost of recipes, stock control, POS system, table management, conference, + events, room service, and control buffet

A

Food and Beverage

152
Q
  • client management
  • includes CRM, loyalty cards, customer communication management, and customer surveys
A

Marketing and Sales

153
Q

Types of marketing:

A
  1. Information website
  2. Mobile website
  3. Virtual site
  4. Social media management + Monitoring
154
Q

type of marketing that contains basic info

A

info website

155
Q
  • type of marketing that contains info that may not be available to others (it is much better to go to info sites)
  • not supported since some facilities do not support
A

Mobile website

156
Q

type of marketing that has many photos

A

virtual site

157
Q

type of marketing that contains mobile applications

A

social media management + monitoring

158
Q
  • hotel booking module, channel manager
  • CRS
  • revenue + yield management
  • loan/ rental of IT devices
  • geotagged games
  • technology in public areas
A

Sales

159
Q

contains structured networks (landlines) and wireless (mobile phones)

A

Communication

160
Q

includes safety management and use of CCTV

A

IT security

161
Q

It means asking for a feedback

A

customer service

162
Q

meaning of CRS

A

computer reservation system
central reservation system

163
Q

refers to non-attached items

A

cables

164
Q

assets to help a business

A

business tool

165
Q

used to track members of an org

A

social networking/ RFID tags

166
Q

system that includes managing maintenance

A

engineering

167
Q

traditional approach in storing details

A

paper approach

168
Q

type of accounting done by the BO system

A

Hotel accounting

169
Q

website that provides info on social activities

A

social networking

170
Q

when an item can no longer be used

A

expiration date

171
Q

criteria used to identify

A

identification criteria

172
Q

Differentiate:
Recruitment vs. Talent Acquisition

A

Recruitment- process for filling vacancies
Talent Acquisition- hire people to stay longer + grow their skills for the benefit of the company

173
Q

method of utilizing digital info and communication technology to support/ streamline business process from preparation to implementation

A

E-business

174
Q

type of business that bases their operations on the internet

A

E-business

175
Q

E-business is also known as

A

online business

176
Q

the business process of online stores

A

e-business

177
Q

enumerate the different functional business systems

A
  1. Marketing Information System
  2. Manufacturing Information System
  3. HRM Information System
  4. E-commerce Information System
178
Q

a joint process that supports traditional and e-commerce processes and management

A

marketing

179
Q

differentiate:
e-commerce vs. e-business

A

e-commerce: electronic business, more about the transaction or process of online buying and selling
e-business: the operation

180
Q

six (6) major types of marketing information systems:

A
  1. interactive marketing at e-commerce
  2. sales force automation
  3. CRM
  4. sales management
  5. advertising and promotion
  6. market research
181
Q

TRUE/ FALSE: Manufacturing is a joint process that supports traditional and e-commerce processes and management

A

FALSE (Manufacturing- Marketing)

182
Q

customer should be indulged to view services

A

interactive marketing at e-commerce

183
Q

system/ software the business use

A

sales force automation

184
Q

where you build relationships with customers

A

CRM

185
Q

achieve sales through advertising

A

sales management

186
Q

many ways to advertise products

A

advertising + promotion

187
Q

know the current trends among customers

A

market research

188
Q

TRUE/ FALSE: e-commerce is all about the operation

A

FALSE (e-commerce– e-business)

189
Q
  • assists marketing manager in e-commerce product development
  • allows managers to identify channels to reach market
  • knows the behavior of consumers
A

marketing info system (MIS)

190
Q
  • computer-based manual information
  • can be used for/ through technology (no need for manpower)
  • simplify, automate, and integrate many activities needed to quickly produce the products
A

manufacturing

191
Q

TRUE/ FALSE: in manufacturing, the product undergo the MIS before production

A

TRUE

192
Q

What does CRM mean?

A

customer relationship management

193
Q

enumerate the areas in computer-integrated information (CIM) that collaborate:

A

marketing
product design
planning
purchase
manufacture
wire housing
finance
automated work center
information

194
Q

helps plan the types of resources needed in production

A

manufacturing resource planning

195
Q
  • support human resources
  • includes info systems for staffing the organization, training + development, and compensation department
A

HRM (human resources management)

196
Q

these are important tools for providing HR service to present prospective employees

A

HRM sites/ corporate intranets

197
Q
  • to record, report, and analyze business transactions for management
  • order processing, inventory control, accounts receivables, accounts payable, payroll, statement of accounts
A

Accounting

198
Q

the one that sees the company’s status by showing its expenses, cost, and product

A

general ledger systems

199
Q
  • decisions regarding the financing resources within the business
  • support finance management in decisions regarding the financing + allocation of resources
A

Finance

200
Q

TRUE/ FALSE: Accounting makes the decisions regarding the financing resources within the business and includes cash management

A

FALSE (accounting- finance)

201
Q

TRUE/ FALSE: Finance is where the money includes cash management

A

TRUE

202
Q
  • cash management
  • online investment + management
  • financial forecasting + planning
A

finance

203
Q

examples of finance

A
  • sales management system
  • purchase
  • order
  • customer relationship management
  • inventory
  • SCM system
  • e-commerce solutions
  • accounts management system
204
Q
  • it is the buying/ selling of goods through the internet
  • refers to the sale of physical products online
A

e- commerce

205
Q

involves any kind of commercial transaction done through the internet

A

transaction

206
Q

six types of e-commerce(?)

A

B2C
B2B
C2C
C2B
B2A
C2A

207
Q

transaction between business and consumer (buying a bag through an online retailer)

A

B2C (business to consumer)

208
Q

relates sales made between businesses (manufacturer and wholesaler/ retailer)

A

B2B (business to business)

209
Q
  • the earliest form
  • relates to sales between customers
  • ex. the home baking during the pandemic
A

C2C

210
Q

C2B (customer-to-business) is also known as ___.

A

crowdfunding project

211
Q
  • reverses traditional e-commerce model
  • it means indirect consumers make their products available for business buyers
A

C2B

212
Q
  • online business government transactions
  • focuses on legal management + social security
A

B2A

213
Q

TRUE/ FALSE: C2B means direct consumers make their products available for business buyers.

A

FALSE (direct- indirect)

214
Q

TRUE/ FALSE: B2C reverses traditional e-commerce model

A

FALSE (B2C- C2B)

215
Q
  • it is more on what consumers need (education)
  • consumers selling online products to admin
A

C2A

216
Q

TRUE/ FALSE: B2A and C2A focus on increased efficiency

A

TRUE

3rd Year (1st Sem) (13 decks)

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