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3rd Year (1st Sem) > HM05- L4 and L5 > Flashcards

HM05- L4 and L5 Flashcards

1
Q

Hospitality was derived from

A

hospitare (Latin)

“to receive as a guest”

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2
Q

meaning of “hospitare”

A

to receive as a guest

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3
Q

it refers to the act of providing food, beverages, or lodging to travelers

A

hospitality

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4
Q

comprised of businesses that provide accommodation, travel, food and beverage, and entertainment to the traveling public

A

hospitality industry

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5
Q

involves the planning, organizing, directing and controlling of human and material resources within lodging, restaurant, travel and tourism, institutional management and meeting and convention planning industries.

A

hospitality management

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6
Q

primary functions of a hotel

A
  • provide lodging
  • provide comforts of home
  • to serve and enrich society
  • make profit for owners
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7
Q

six (6) organizations of the hotel

A
  1. rooms division director
  2. f&b director
  3. human resource director
  4. sales and marketing director
  5. financial controller
  6. chief engineer
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8
Q

oversees the operation and is responsible for the overall performance of the hotel and its employees

A

general manager (GM)

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9
Q

duties and responsibilities of GM

A
  • provide owners with a reasonable ROI
  • keep guest satisfied
  • keep employees happy
  • meet and greet VIP guests
  • must be visible in the lobby and F&B outlets at peak times to meet guests
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10
Q

TRUE/ FALSE: general managers are responsible for the performance of the hotel and the employees

A

TRUE

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11
Q

He is considered the leader of the hotel

A

general manager

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12
Q

she is held accountable for the hotel’s level of profitability by the corporation. owners.

A

general manager

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13
Q

general managers are held accountable for the hotel’s level of ___ by the corporation/ owners.

A

profitability

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14
Q

qualities of a successful GM

A
  • leadership
  • attention to detail
  • follow-through-getting the job done
  • people skills
  • patience
  • ability to delegate effectively
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15
Q

oversees the most labor-intensive part of the operation which handles everything (purchasing, receiving, storing, preparing, and serving F&B)

A

F&B Director

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16
Q

the senior supervisor for the part of the hotel which handles the daily sales and service of guestroom business

A

rooms division director

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17
Q

responsible for the staffing element of the hotel (interview, selection, recruitment, training, record-keeping, and performance reviews)

A

human resource director

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18
Q
  • labor relations
  • embracing collective bargaining
  • grievance and disciplinary concerns
A

human resource director

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19
Q

TRUE/ FALSE: the F&B Director is charged with generating new business for the hotel

A

FALSE (F&B Director- Sales and Marketing Director)

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20
Q

in charge of representing the property through public relations and publicity activities, and handling advertising, promotion, and organization of special events

A

sales and marketing director

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21
Q

looks after the maintenance and repair of the physical plant (air conditioning, heating, elevator devices, refrigeration, lights, fire-fighting equipment, anything mechanical)

A

chief engineer

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22
Q

TRUE/ FALSE: the rooms division director looks after the maintenance and repair of anything mechanical

A

FALSE (rooms division director- chief engineer)

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23
Q

looks after all accounting functions (payroll, banking, internal auditing, and various control functions)

A

financial controller

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24
Q

enumerate the accounting functions:

A

payroll
banking
internal auditing

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25
Q

defined as an establishment that charges fees for providing furnished sleeping accommodations to persons who are temporarily away from home/consider it their temporary or permanent home

A

lodging property

26
Q

TRUE/ FALSE: a lodging property is defined as an establishment that charges fees for providing furnished sleeping accommodations to persons who are permanently away from home.

A

FALSE (permanently- temporarily)

27
Q

it is made up of companies that provide overnight accommodations to the traveling public (f&b, entertainment, recreation, and meeting facilities

A

lodging property

28
Q

provides accommodation to both travelers and nontravelers

A

lodging property

29
Q

small, rural, lodging establishment that may or may not serve food

A

inn

30
Q

a multistory lodging facility which ranges in size from 20 rooms to hundreds of rooms

A

hotel

31
Q

a lodging establishment that caters to travelers with automobiles and provides self-service parking on the premises

A

motel

32
Q

a lodging establishment associated with a type of outdoor activity, such as a ski lodge or hunting lodge

A

lodge

33
Q

TRUE/ FALSE: a condominium is a multistory lodging facility that ranges in size from 20 rooms to hundreds of rooms

A

FALSE (condominium- hotel)

34
Q

usually located at a popular vacation location that offers recreational activities (golf, tennis, or casino gambling)

A

resorts

35
Q

TRUE/ FALSE: resorts are privately owned homes where the visitors rent individual bedrooms from the owner

A

FALSE (resorts- guest house)

36
Q

these are privately owned homes where the visitors rent individual bedrooms from the owner

A

guest house

37
Q

a furnished housing unit with a kitchen, sleeping area, and bath

A

condominium

38
Q

affiliated with some educational or other institution that provides sleeping accommodations for those in residence

A

dormitory

39
Q

refers to a residential facility that provides lodging and food service for people requiring nursing or related care

A

nursing home

40
Q

examples of lodging facilities:

A
  1. inn
  2. hotel
  3. motel
  4. lodge
  5. resorts
  6. guest house
  7. condominium
  8. dormitory
  9. nursing home
41
Q

five (5) classifications of lodging

A
  1. convention hotel
  2. commercial hotel
  3. resort hotel
  4. casino hotel
  5. extended stay
42
Q
  • capable of hosting conferences and meetings
  • have multiple meeting rooms and often large spaces where trade shows can be held
A

convention hotel

43
Q

what is the primary source of business for a convention hotel?

A

conventions

44
Q

generally located in the center- the city for the convenience of business travelers

A

commercial hotel

45
Q

these establishments have business centers, featuring office equipment for guest use, and full in-room modern connections

A

commercial hotel

46
Q

a lodging establishment that attracts pleasure travelers or vacation seekers and offers recreational activities

A

resort hotel

47
Q
  • offer patrons opportunities to sleep yet spend big
  • offer low room rates and low food costs for profits are made through gaming
A

casino hotel

48
Q

lodging facilities designed for guests who need long-term accommodations.

A

extended stay

49
Q

extended stay usually includes kitchen and sitting rooms in each unit, thus are also called __ properties.

A

“suite”

50
Q

five (5) function and primary market

A
  1. center-city
  2. suburban
  3. resorts
  4. highway hotel
  5. airport hotel
51
Q
  • located in large cities along the business districts
  • cater to business travelers and are capable of hosting large conferences
A

center-city

52
Q

often near shopping centers or recreational facilities (golf courses)

A

suburban

53
Q

refers to properties seen in areas of great scenic beauty or with outstanding recreational activities

A

resorts

54
Q

located in isolated areas (no competition), and charge higher rates

A

highway hotel

55
Q

TRUE/ FALSE: highway hotels are located in isolated areas with no competition, and charge lower rates

A

FALSE (lower- higher)

56
Q
  • cater to the flying public
  • designed to accommodate business travelers making connections during week-long trips
A

airport hotel

57
Q

enumerate the four (4) sizes of hotels

A

small hotels (up to 100 rooms)
medium (100-200)
medium- large (200- 500)
large hotels (over 500 rooms)

58
Q

three (3) quality rankings

A

five star
four-star
three star

59
Q
  • outstanding, one of the best in the country
  • exhibits an exceptionally high degree of service; striking, luxurious facilities with many extra amenities.
A

five-star quality rating

60
Q
  • excellent, top-quality design and service
  • displays a high level of service and hospitality
  • properties offer a wide variety of amenities and upscale facilities inside the room, on the grounds, and in common areas.
A

four-star quality ranking

61
Q
  • offers a degree of sophistication
  • additional amenities, services, and facilities may be offered
A

three-star quality ranking

3rd Year (1st Sem) (13 decks)

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