Business Hours/Public Calendars & Resources/Company Inforamtion/Fiscal Years

Question 1

Business hours

Answer 1

In Setup/Settings/Company Settings.
Advise when support teams are available.
Holidays can be added as exceptions to business hours

Question 1

Holidays

Answer 1

In Setup/Settings/Company Settings
Can also add business hours from here
Can or cannot be set to recurring

Question 2

Company Information

Answer 2

In Setup/Settings/Company Settings
Includes
Organization Detail (General overview -has Instance, currency, fiscal year, time zones)

Question 3

Calendar Settings

Answer 3

In Setup/Settings/Company Settings
Includes Public Calendars and resources
Can adjust sharing options for each of these

Question 4

How do you alter the layout of an event?

Answer 4

Click on Calendar Object/Settings cog/Edit object/ Page Layouts/ Event Layout

Question 5

Functions in Company Settings

Answer 5

Business Hours, Calendar Settings, Company Information, Data Protection and Privacy, Fiscal Year, Holidays, Language Settings, My Domain

Question 6

Business Hours used with

Answer 6

Milestones, entitlement processes, cases and case escalation rules