Chapt 22 (chapt 6 OS) Flashcards
A technician is troubleshooting a computer that occasionally will not read data from the hard drive what should they try first?
A) run defragment and optimize drives
B) run chkdsk at a command prompt
C) format the hard drive and reinstall the OS
D) replace the hard drive
Run chkdsk at a command prompt
It is possible that the hard drive has some bad sectors so run check disk to scan the drive and attempt to repair them. If that doesn’t work, formatting is the second option and replacing the drive is the third. If your drive is getting read right errors, having an extra hard drive on hand would be wise
You are at a Windows computer with the command prompt open. You believe that a user is improperly accessing files on a shared folder named ‘docs’ . On the Windows computer the D:\userfiles folder is shared as docs. Which command will immediately stop the sharing of this folder?
A) net share D:\userfiles /delete
B) net share D:\userfiles /stop
C) net share docs /delete
D) net share docs /stop
C
The net share command is used to share folders on a network as well as stop sharing folders. The proper syntax to share a folder is
net share <share>=<drive>:<path></path></drive></share>
To stop sharing use the delete flag. You must be running the command prompt as an administrator to create and delete shares
Which of the following Windows editions support ReFS resilient file system? Choose two.
A) home
B) Pro
C) Pro for workstations
D) Enterprise
Pro for workstations and Enterprise
Resilient file system will detect when data on a mirrored drive has been corrupted and will use a healthy copy of the data on the other drives to attempt to correct corrupted data and protect data
You need to configure internet connections on a Windows workstation. Which tabs of the internet options utility and control panel would you use to set the homepage and enable the pop-up blocker?
A) connections, security
B) general, security
C) general, privacy
D) connections, privacy
C
general, privacy
The internet options utility and windows control panel has six tabs that allow you to configure how your browser interacts with the internet. The six Tabs are general, security, privacy, content, connections, programs, and advanced. Not all versions of Windows have the content tab. The general tab allows you to change the homepage whereas the Privacy tab has a turn on pop-up blocker option
A salesperson and your company travels regularly to foreign countries, through different time zones. They have asked you if there is a way to set their Windows 10 PC so that it will always show the time and date for their location. How can this be done?
A) in window settings, choose time and language, then date and time, and select set time automatically
B) in control panel, choose date and time, then select set time zone automatically
C) in window settings, choose date and time, then select synchronize your clock
D) in Windows settings, choose time and language, then choose date and time, and select set time automatically and set time zone automatically
D
Select set time automatically and set time zone automatically
You are working with a customer that has a small work group, peer-to-peer, network with Windows 10 pcs. The employee computers have a program that requires using the X Drive. Several computer users need to be able to access this drive, which is actually a shared folder located on the manager’s pc. What can you do to make this drive available for other computers to access as drivex? Choose two.
A) on each client computer, open file explorer, click this pc, then click map Network drive. Choose Drive letter x, then navigate to the shared resource
B) on the manager’s pc, navigate to the shared folder, then right click it and choose map network drive
C) on the manager’s pc, ensure that each user who will connect to the manager’s PC has a user account.
D) on the client computer, create a folder called drivex, then on the manager’s PC, map drivex to that folder
A, C
In a work group, peer-to-peer, network, you would first need to ensure that each person who will be using the shared resource has a username and password on the manager’s computer. The resource would then be shared on the manager’s pc, and then on each employee’s computer, go into file explorer, click this pc, then map network drive and follow the on-screen prompts to map drivex to that shared resource. The choices and windows 11 are slightly different and file explorer after clicking this PC you would click the three dots in the ribbon then choose map network drive
You are setting up a network for a very small company. they have a total of 10 computers running a mix of Windows 10 home and Windows 10 Pro computers, and they have a network attached to printer. what will you use to allow them to share files and their printer?
A) domain
B) workgroup
C) HomeGroup
D) crossover cables
B workgroup
A user’s Windows workstation seems to be using an excessive amount of memory. Which management tool could you use to identify the application that is causing the problem?
A) performance monitor
B) computer management
C) Windows memory Diagnostics
D) processes tab of task manager
Processes tab of task manager
Performance monitor will show resources used but not by application
The CEO will be attending several meetings whose discussions must remain confidential. They want to ensure that the microphone on their Windows 10 PC is not available while they are using certain apps. Where can these settings be configured?
A) in Windows settings, choose privacy, then microphone
B) device manager
C) computer management
D) in Windows settings, choose personalization
And window settings, choose privacy then microphone
This provides granular settings for microphone use, including which apps can use the microphone.
You are manually configuring IP version 4 addresses on a computer. The IP address is 200.100.1.10 and the network number is 200.100.0.0 what is the appropriate subnet mask for this computer?
A) 200.100.0.0
B) 255.255.0.0
C) 0.0.255.255
D) 192.168.0.0
255.255.0.0
You are creating a network diagram for a company that has just hired you as a network administrator. Which of the following could be the default gateway on the company’s network? Choose two.
A) web server
B) proxy server
C) router
D) switch
Proxy server and router
A proxy server can serve as a Gateway for a network because, if one exists, traffic will go through the proxy server before going into or out of the network. In the absence of a proxy server, the router serves as a gateway, forwarding traffic on the next Network or receiving external traffic and sending it to the proper device inside a network
What is an internal networking device that provides a central connection point for Network nodes and uses the nodes Mac address that is found on the network interface card to send package to the proper destination?
A) router
B) Switch
C) hub
D) proxy server
Switch
What is the purpose of a subnet mask?
A) it identifies the network portion of an IPv4 address
B) it identifies the network portion of an IPv6 address
C) it masks, hides, part of the IP address from a hacker
D) it masks, hides, the host number from a hacker
It identifies the network portion of an IPv4 address
In IPv4 networking, a computer system will compare the subnet mask to the IP address to identify the network and host number of the IP address. Ip6 addresses do not use a subnet mask and the subnet mask does not hide anything
You have been asked to help with a network for a company that has 50 computers. They have been using work groups, but it is getting too difficult. There is an assortment of Windows editions on the computers, including windows home, windows pro, and Windows Pro for workstations. What will you do to set up their new network? Choose two.
A) upgrade all the windows home PCS to Windows Pro
B) install a server with active directory
C) downgrade all the windows Pro for workstations to Windows Pro
D) upgrade all the workstations to Windows Enterprise
A, B
Upgrade to Windows Pro and install a server with active directory
A network with that many computers, typically more than 10, needs a domain for security management. The Windows home edition PCS can not log into a domain, so they would need to be upgraded to at least the Windows Pro edition. It is not necessary to upgrade them to Pro for workstations or Enterprise Editions
Which of the following IPv6 address types are routable?
A) global unicast
B) link local
C) loopback
D) unique local
Global unicast
addresses are routable, that means that a global unicast address can be reached by any other PC on the internet, unless you put security measures in place like a firewall.
You are on a Windows computer that is joined to a work group. You are going home and ready to shut down your computer but want to be certain that no one is using the shared files on the computer first. Where would you go to check?
A) task manager
B) users and groups
C) performance monitor
D) control panel > networking
Task manager
The task managers users tab provides information about any users that are connected to the local machine. The users tab shows the user’s identification and the resources that are being used by them. Right click and choose to expand to see what they are using on your computer. You can also disconnect them from here, but it might be nicer to message them first
What information do you need to connect a PC using remote desktop?
A) the IP address of the PC
B) the password to the network that the PC resides on
C) the name under, how to connect to this pc, when remote desktop was enabled
D) the password of the signed on PC user
The name under, how to connect to this pc, when remote desktop was enabled
You find that you were often using system configuration, disc cleanup, and event viewer. What Windows 10 control panel utility gives you quick access to these and more tools?
A) computer management
B) resource monitor
C) administrative tools
D) task scheduler
Administrative tools
Administrative tools is not available in Windows 11, but the other tools listed in the question are
You need to work at a command prompt on a Windows pc. When you open the prompt, you are at C:\Windows\System32
You need to work on the second partition, which is listed as Drive d. How will you navigate to drive d? Assume you press enter after the command.
A) root D:
B) D:
C) cd D:
D) cd D:\
D:
You are installing the Windows 10 home 64-bit operating system on a friend’s computer. What is the minimum storage space that must be available for the OS installation?
A) 1 GHz
B) 2 GHz
C) 16 Gb
D) 20 GB
20 GB
Windows 10 minimum requirements are a 1 GHz or faster processor or SOC system on a chip, DirectX 9 or later with the wddm windows display driver model 1.0 driver, and a minimum of 800x600 display. For storage, the 32-bit version requires 16 GB, and the 64-bit version requires 20 GB available for the os. Ram requirements are 1 GB for the 32-bit operating system and 2 GB for the 64-bit operating system. Keep in mind that these are the absolute minimum requirements and the OS will run but not as well as we have come to expect. And reality a faster processor, more ram, and more storage would be expected
You are in the Windows 10 command prompt, using run as administrator. There is a directory named D:\files that you want to delete. It currently has six subdirectories and dozens of files in it. Which command should you use to delete D:\files?
A) del D:\files /s
B) del D:\files /q
C) rmdir D:\files /s
D) rmdir D:\files /q
C
Rd and rmdir command will only delete empty directories by default. With that command, the /s switch will remove all subdirectories and files. The /q switch is quiet mode, and when used with the /s switch, it will not ask if it is okay to remove all the files and subdirectories, it will remove them without warning. The del command is for deleting files
Which Windows 10 Edition supports up to 2 TB of ram?
A) home
B) Pro
C) Pro for workstations
D) Enterprise
B
Pro addition supports up to 2 TB of RAM and a maximum of two CPU sockets. The home edition supports only 128 GB of RAM and only one CPU socket. Windows Pro for workstations and Enterprise editions support up to four physical CPU sockets and six terabytes of RAM
You will be installing several new resource intensive applications on a Windows workstation, and the user has concerns over system performance. You want to monitor the memory and the CPU performance and set up the workstation so that it logs the performance over time. Which utility should you use to set this up?
A) resource monitor
B) performance monitor
C) task viewer
D) Event Viewer
Performance monitor
There are three tools that quickly show you CPU and memory usage and windows, resource monitor, performance monitor and task manager. The only one that lets you set up logs is performance monitor. It will collect counter information and then send that information to a console or Event log. Event Viewer logs system, application, and security events but not performance
You are troubleshooting a network connectivity issue and want to see if the local computer can reach a particular server on the web. What command will you use?
A) ping
B) tracert
C) ipconfig
D) pathping
Ping
The Ping packet internet grouper command sends a series of four packets to a remote computer and waits for a reply. If the reply is received, you know that the local computer is able to reach the remote host. It also displays how long the transaction took. Ping can be used with domain names like google.com or the IP address, if known.
When ‘ping localhost’ or ‘ping 127.0.0.1’ or ‘ping ::1’ is run, the command verifies that tcp ip is working on the local computer
Which command in a Linux environment is used to display the full path to the current directory?
A) ls
B) pwd
C) cp
D) yum
B pwd
(print working directory)
One of the users you support has a macbook. They are finding that their desktop is too cluttered. What can they use to have quick access to what they want and help them organize their desktop? Choose two.
A) finder
B) time machine
C) spaces
D) multiple desktops
C, D
Spaces and multiple desktops
Multiple desktops are created using Mission control. Once multiple desktops are created, apps can be moved from One desktop to another by dragging, similar to using a smartphone. Binder is used to drill down through the file structure to find what you’re looking for and time machine is used to make backups
You are at a command prompt on a Windows pc, at C:\ and need to get to C:\Windows\System32 . Which command listed will get you there? Assume that you press enter after the line. Choose two.
A) c:\windows cd system32
B) cd C:\Windows\System32
C) cd Windows\System32
D) cd system32 windows
B, C
Your system is running sluggishly, and you want to know why. Which application, as shown in the graphic, shows CPU usage by core and allows you to end problematic processes and stop running services?
A) eventvwr.msc
B) lusrmgr.msc
C) perfmon.msc
D) resmon.exe
Resmon.exe
You are at a friend’s house when a manager at your company calls to say they are having a problem with their Windows Pro PC while working at home. You listen and tell them you can easily fix it using remote desktop to take over their computer for a minute or two. Which of the following would not be an option to use remote desktop from where you are?
A) use your friends Windows home PC
B) use your friends Windows Pro PC
C) use Remote Desktop Mobile on your iOS device
D) use Remote Desktop Mobile on your Android device
Use your friends Windows home PC
Remote desktop can only be enabled on a Windows Pro or better operating system. Windows home edition does not have this capability. However, using a PC with Windows pro, Pro for work groups, or Enterprise Edition is not the only way to access the manager’s computer. The remote desktop mobile app is available for IOS and Android devices
You have been having trouble with network Communications to one of your company’s offices. You want to determine the source of the latency on the connection. What command will you use in the Windows command prompt to see where the latency is?
A) grep
B) pathping
C) tracert
D) mv
pathping
This command works like Ping and trace route combined. It shows the path a packet takes from point A to point B and then we’ll show the time at each hop. A hop is the number of times a packet moves from one router to another to get to its destination after it leaves the initial router
tracert shows only the path a packet takes to its destination
What utility in Mac OS will you use to repair any potential disk errors?
Disc utility
A user with a Windows workstation recently received a second hard drive. Another administrator created a partition on the hard drive, and it is ready for use. The user will store the raw video files they create on that drive and insist that it be called the
R: drive. Which of the following statements is true?
A) you can use Disk Management to change the drive letter to R:
B) you can use Disk Management to change the drive letter to R: , but only if it’s a dynamic disc
C) you can use this management to change the drive letter to R:, but only if it’s an extended partition
D) you will need to use Disk Management to delete the partition first, then recreate it as R:
You can use this management to change the drive letter to R:
Task management is a Windows tool that has been available for many windows versions. With it you can reassign or change a drive letter, create and format volumes, shrink or expand volumes, change basic drives to Dynamic drives, import foreign drives, and even establish software raid. In Windows 10 it can be launched through control panel by using administrative tools then computer management, or you can launch it by typing diskmgmt.msc in the search box. Administrative tools is not available in Windows 11, but Disk Management is. The easiest way to access Disk Management in Windows 10 or 11 is to press the Windows key + X to bring up the quick link menu, which is a list of commonly used tools, and disc management is on the list.
One of your network users has a Macbook pro. Where should this user go to see whether there are any OS updates available?
A) open the app store and click updates in the toolbar
B) open Safari and click updates in the toolbar
C) open system preferences and click updates in the toolbar
D) open finder and click updates in the menu bar
Open the app store and click updates in the toolbar
Updates to Mac OS can be found at the app store. Open it and click updates in the toolbar to see which updates are available. There will be an install button to begin the installation. In system preferences, there is generally a software update icon to help with updates as well. Update is not an option on the toolbar of safari, which is the web browser. Finder is used for drilling down through directories to find files and folders
Which of the following commands was used to display the screen snippet shown in the graphic?
A) gpedit
B) gpresult
C) gprefresh
D) gpupdate
gpresult
This command will show the resultant set of policy rsop for a user or computer. The resultant set of policy is the combination of all policies that affect the target user or computer. It is particularly helpful when troubleshooting conflicting policies. The screen shown used the /r switch, which shows the rsop summary for the currently logged on user on the local computer.
You need to start a new shell on a Linux workstation with root permissions. Which command should you use to do this?
A) su
B) sudo
C) apt-get
D) ps
su
This command switch user, substitute user, or super user, is used to start another shell on a Linux computer. Without specifying the username, it is assumed that you are trying to start a shell with super user or root authority. This can be dangerous because as the root, the user can do anything on the system, including delete parts of the operating system, and there is no undo or warning message. You must know the root password to run su. It is far safer to run the sudo command. The sudo command stands for super user do, or substitute user do, and will run a single command as the alternate user.
You want to be able to access your Windows Pro desktop PC at home no matter where you are. Which of the following do you not need to do?
A) upgrade to Windows Enterprise
B) enable remote desktop on your PC
C) open remote desktop connection, provide the PC name, and click connect
D) install the remote desktop app on your smartphone
Upgrade to Windows Enterprise
Home editions of Windows do not support remote desktop, but the windows business Editions, pro, pro for workstation, and enterprise, do. Since you have Windows pro, you would not need to upgrade your operating system Edition
You suspect that one of your running Services is causing problems with the operating system. What is the tool, shown in the graphic, they let you choose a diagnostic startup on the next restart?
A) Event Viewer
B) performance monitor
C) system information
D) system configuration
System configuration
msconfig.exe
Your customer, an artist, uses their Windows 10 tablet PC to enter sales and accept customer payments. They walk around the gallery with it and want to conserve as much power as possible. what control panel utility will you use to enable USB selective suspend? choose two
A) power options
B) device manager
C) programs and features
D) indexing options
A, B
The power options utility and control panel has a setting to enable or disable USB selective suspend. To get there, choose power options, then change plan settings, and then change Advanced power settings, then click USB settings in the settings list. In device manager, choose Universal cereal bus controllers, then double click USB root hub, choose the power management tab, and choose allow the computer to turn off this device to save power.
