1.4 Managing people

Question 1

4 ways a workforce can be flexible

Answer 1

• multi-skilling
• part-time/ temporary
• flexible hours and home working
• outsourcing

Question 2

2 types of employee/ employer relationships

Answer 2

• individual approach
• collective bargaining

Question 3

2 types of recruitment

Answer 3

internal and external

Question 4

3 types of training

Answer 4

• induction
• on-the-job
• off-the-job

Question 5

4 elements of structure

Answer 5

• hierarchy
• chain of command
• span of control
• centralised and decentralised

Question 6

3 types of structure

Answer 6

• tall
• flat
• matrix

Question 7

4 motivational theories

Answer 7

• Taylor (scientific management)
• Mayo (human relations theory)
• Maslow (hierarchy of needs)
• Herzberg (two factor theory)

Question 8

5 financial incentives to improve employee performance

Answer 8

• piecework
• commission
• bonus
• profit share
• performance-related pay

Question 9

8 non-financial techniques to improve employee performance

Answer 9

• delegation
• consultation
• empowerment
• team working
• flexible working
• job enrichment
• job rotation
• job enlargement

Question 10

4 leadership styles

Answer 10

• autocratic
• paternalistic
• democratic
• laissez-faire