Week 3 - Team Management, Part 1 (Ch. 10)

Question 1

Team Productivity equation

Answer 1

Question 2

Process gains/losses

Answer 2

Gains: Information exchange, Load balancing, Social facilitation
Process Losses: Group Maintance, Social Loafing, Production blocking

Question 3

Norms

how to set and maintain

Answer 3

Set: Formal written agreements early on.
Team manager’s repeated actions, Team’s responses to critical event.