Chapter 9 Flashcards
What are programmed decisions?
Recurring problems and apply rule.
What are nonprogrammed decisions?
Unique situations, poorly defined, unstructured important consequences.
What is the ideal, rational model (classical model)?
Accomplish goals, strive for certainty, alternatives evaluated, logic used, criteria for evaluating alternatives known.
What is bounded rationality?
Humans have limits or boundaries on how rational they can be.
What is satisficing?
Decision makers choose the first solution that satisfies minimal decision criteria.
What are the steps in administrative approach?
Vague goals, rationalism not always used, limited search for alternatives, most settle for satisficing.
What is intuition?
Quick apprehension of situation based on practice and experience.
What is coalition building?
Informal alliance to support specific goal.
What is the political decision making model?
Conflicting goals, ambiguity, inconsistent viewpoints and information, bargaining and discussion among coalition members.
What are the decision making/problem solving steps?
Recognition of decision requirement, diagnosis and analysis, develop and selection of desired alternative, implementation, evaluation/feedback.
What is the directive style?
People who prefer simple, clear-cut solutions to problems.
What is the analytic style?
Managers who prefer complex solutions based on a lot of data.
What is the conceptual style?
Managers who like a broad amount of information.
What is the behavioral style?
Managers with a deep concern for others.
What is innovative decision making?
Brainstorm, use hard evidence, rigorous debate, avoid groupthink, know when to bail, do a postmortem.
