Management Work Group Flashcards

1
Q

Two or more people with common interests, objectives, and continuing interaction.

A

Group

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2
Q

A group of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable.

A

Work Team

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3
Q

A key determinant of group performance

A

Group Interaction

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4
Q

True or False

Flexibility in group composition is limited.

A

True

Flexibility in group composition is limited.

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5
Q

_____ must do the best they can with available people.

A

Managers

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6
Q

Characteristics of a Well-functioning, Effective Group:

A
  1. Relaxed, comfortable, informal atmosphere.
  2. The tasks are well understood and accepted.
  3. Members listen well and participate.
  4. People express feelings and ideas.
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7
Q

Benefits of Group Work:

A
  • Builds Essential Skills
  • Can finish the task within the “allotted time or earlier”
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8
Q

Essential Skills:

A
  • Communication
  • Conflict Management
  • Problem-Solving
  • Project Management
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9
Q

_____ is composed of members who share the same motivation can be problematic.

A

Group

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10
Q

Everyone wants to do their own thing.

A

Task-oriented

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11
Q

Everyone wants to be the boss.

A

Self-oriented

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12
Q

Too much chatting, not enough work.

A

Interaction-oriented

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13
Q

_____ has a balance of all types.

A

Effective Group

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14
Q

Interaction-oriented people are very important as they can _____ and _____ that arise.

A

Detect
Defuse Tensions

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15
Q

_____ are very important as they can detect and defuse tensions that arise.

A

Interaction-oriented People

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16
Q

The group begins to discuss the task(s) and orientate towards a work plan.

A

Forming

17
Q

Conflicts and tensions emerge when there are different working styles, differing expectations, and different work ethics.

A

Storming

18
Q

Beginning to develop mutual trust and effective ways of working.

A

Norming

19
Q

Effective work patterns produce the required results.

A

Performing

20
Q

Group Behaviour:

A
  • Encouraging others towards the group goals.
  • Enable effective internal communications.
  • Maintaining group discipline, and ethics.
  • Harmonizing - reducing tension and building team spirit.
  • Problem-solving - listening to others.
21
Q

Identify if People Related Problems or Process Related Problems:

Members who dominate.

A

People Related Problems

22
Q

Identify if People Related Problems or Process Related Problems:

Members who do not contribute.

A

People Related problems

23
Q

Identify if People Related Problems or Process Related Problems:

Talking not listening.

A

People Related Problems

24
Q

Identify if People Related Problems or Process Related Problems:

Ideas dismissed or ridiculed.

A

People Related Problems

25
Q

Identify if People Related Problems or Process Related Problems:

No-one initiating discussion.

A

People Related Problems

26
Q

Identify if People Related Problems or Process Related Problems:

Members isolated or ignored.

A

People Related Problems

27
Q

Identify if People Related Problems or Process Related Problems:

Lack leadership.

A

People Related Problems

28
Q

Identify if People Related Problems or Process Related Problems:

Uncommitted, Unreliable Members.

A

People Related Problems

29
Q

Identify if People Related Problems or Process Related Problems:

No Agreed Ground Rules.

A

Process Related Problems

30
Q

Identify if People Related Problems or Process Related Problems:

No Agendas for Meetings.

A

Process Related Problems

31
Q

Identify if People Related Problems or Process Related Problems:

No Specific Roles or Tasks.

A

Process Related Problems

32
Q

Identify if People Related Problems or Process Related Problems:

No Set Deadlines.

A

Process Related Problems

33
Q

Identify if People Related Problems or Process Related Problems:

No Chairperson for Meetings.

A

Process Related Problems

34
Q

Identify if People Related Problems or Process Related Problems:

Meetings Start and/or Run Late

A

Process Related Problems

35
Q

Identify if People Related Problems or Process Related Problems:

No Meeting Records Kept.

A

Process Related Problems

36
Q

Identify if People Related Problems or Process Related Problems:

No Review of Progress.

A

Process Related Problems